Shicken Foods Reviews 

92
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, authentic flavors, and high quality, often highlighting the wide variety available. Many appreciate the ease of cooking and the convenience of having quick, satisfying meals readily available in their freezer. Delivery is frequently described as fast and efficient, with products arriving well-packed in insulated containers. However, some customers also noted issues with delivery, reporting that items arrived defrosted or with damaged packaging, impacting their experience. A few other people also felt that the texture of the 'shicken' was sometimes tough, weird, or rubbery, which was not to their preference.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the delicious taste and variety of... See more

Quality

Customers had positive experiences with quality, frequently praising the delicious taste and high quality of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising the fast delivery, often within... See more

Order

Users describe positive interactions with order, with many expressing satisfaction with the overall purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery in insulated packs Only tried tikka which was lovely

Company replied

Rated 5 out of 5 stars

Oh my! Shicken did not disappoint and I’m so happy I took the plunge and ordered a medley of products (possibly because I just couldn’t make up my mind what to try). Of course, I then had the slight ‘... See more

Rated 5 out of 5 stars

Although my family and I were unimpressed by the curry rolls or Tikka flavour of curries and kebabs, we very much enjoyed the other curry and kebab flavours - delish!! To add, Items were missing... See more

Rated 5 out of 5 stars

We love Shicken. The food is great and delivery is always quick. Now that they have expanded their range there is even more choice. The curries and kebabs are excellent with plenty of flavour.... See more



Contact info

4.1

Great

TrustScore 4 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(92)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

This is ok but not the best..

This is ok but not the best the shicken has a weird tough texture to it. I ordered the tikka, bbq wings and was expecting more, was really excited to try a new brand. Not terrible but had better.

Sorry shicken peeps !

25 October 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Mrs Lee we are definitely pushing our quality, texture & taste all the time so we'd gladly take your opnion on board! if you can spill the beans on who have better taste than us we'll do the research & keep up (we are always humble though we're proud of what we do)! Thankyou for the feedback!

Rated 5 out of 5 stars

Quality

Some of the nicest curries I've ever had. They are Unreal!

1 September 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Paul thanks so much that definitely put a big smile on our face!

Rated 1 out of 5 stars

Tikka Biryani

Tikka biryani unfortunately is very tasteless, no tikka vibe at all. It's really dry and the shicken has a kind of crunch to it, very weird. Will not be buying that again.

29 August 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Sarah really sorry about the experience you had, which is not the level of service we're aiming to provide, we'll 100% take your opinion on board for the next product review & keep improving the flavour & texture!

Rated 5 out of 5 stars

Great product

Tried at a food tasting event was very impressed to placed our first order

5 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Gary thankyou so much, glad you were impressed!

Rated 1 out of 5 stars

DPD are useless!!

The delivery arrived defrosted and 1 of the meals had burst. Inside the packaging was disgusting! To be clear, this is not the fault of Shicken (their meals and kebabs all taste amazing!), and they have said they'll replace the burst meal, but DPD are not a reliable courier - this is the 2nd time I have had a delivery issue. I'm also a bit worried that the rest of the meals were defrosted, so will they be OK to eat after being refrozen?

6 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Beth very sorry about the delivery, we've escalated the delivery issue to DPD with their diamond team so we do hope they will improve their service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look