Shark Clean UKReviews 

Have purchased a number of Shark products and have been pleased until now !!

Due to hot weather got our 2 Flexi Breeze Misting fans out,1 works fine other doesn’t mist,both have had same maintenance as per Sharks recommended intervals which has been explained.

Contacted Shark response not the quickest at replying, now no response at all,very poor customer service, the fan in question is 8 months old only used for 3 months!!

Boasting about length of warranty is pointless if it isn’t honoured, very disappointing the fan wasn’t cheap expected more.

Shark are decent but they still have room to improve i think

I absolutely love shark, i have their top model hoover & their cleaner it is my go to company for anything they do

WEBSITE ISN'T CUSTOMER FRIENDLY

My complaint is extremely detailed and clear.

1) Explain to me which parts you don't understand.

2) have just bought a shark vacuum cleaner from Argos.

3) have just been trying to search on your website for additional spares for my model.

4) In particular,| have been trying to search for your other models that may be compatible.

5) I know that many models are compatible with my model.

6) I just can't find them.

Dear shark assistant.

7) Please pass these ↑↓ messages to the person who is in charge of your web site.

Dear web master

HIDDEN SPARE PARTS
8) The only time that we can see what spare parts are available is when we actually register our new device.

9)  know because | have tried it.

ALSO

1. We tap on a category in your hamburger icon.

2. And then another category.

3. And then tap Back, we end up back at the Home page. 4. Rather than the previous page.

5. This is very time consuming and unprofessional.

The biggest problem that people have got with the Shark website is that:

YOU NEED TO CREATE AN ACCOUNT to try to communicate with Shark staff but there is NO WAY once you're in.

So. we just end up having to complain on this platform instead.

SUMMARY
Your website IS NOT Customer friendly.

Please fix these issues as soon as possible.

HERE IS WHAT IS MISSING

"SPARE PARTS AVAILABLE FOR YOUR MODEL":
(Please type in your
Model name ____________________
and
Model number __________________

Tap on SEARCH 🔎

RESULT
EVERY Spare part for YOUR model will now appear.

It's known as an hyperlink.

Please don't try to understand it, just send this message to the person who is in charge of your website design and layout.

Thank you

Excellent customer service ,when previous one played up and they replaced the motor part . After that we traded up and bought a newer version

I recently purchased the Shark PowerDetect Clean & Empty Cordless Pet Vacuum Cleaner, and I am absolutely delighted with it.
​The delivery was remarkably quick, and the entire system arrived impeccably packaged, ensuring everything was safe, secure, and ready to set up. Shark’s customer service has also been top-tier—clear, professional, and highly efficient.
​As for the vacuum itself, the performance is second to none. The PowerDetect technology handles transitions between different floor types flawlessly, and it picks up pet hair effortlessly without any annoying tangles. The self-empty base is an absolute game-changer for a busy household, making maintenance completely hassle-free. It’s incredibly well-engineered, lightweight, and worth every penny.
​Excellent customer service paired with a truly superior product. I highly recommend this to anyone looking for a vacuum they can rely on!

Excellent company great quality products,and after sale service is second to none having purchased most of their products from vacuums to hair stylers I needed to renew part of my vacuum, as an older model it had been upgraded the new part wasn't suitable I was sent a completely new vacumm can't ask for better service well done Shark X

Shark is the best product out ! I have shark everything, cannot fault it or customer services if ive ever needed to contact them. Keep bringing out amazing products and ill keep buying them.

Just wanted to make everyone aware, I purchase items with my own money and I use and test them.
I purchased the Shark matrix 2 in 1. when it arrived and I put it on and got it working with no issues. Set up is pretty straight forward and the app easy to use.
a few days after using it I came across few issues.

issue one - although the app is easy to use and set up the downfall is when I set the robot the clean or mop after completion or is it got stuck or anything the app does not notify you of any sort you have the physically go into the application and then it will tell you. I have tried the app on multiple phones thinking there is an issues with my phone but no it does the same for all no notifications. all permissions were given.

issue 2 - When using the robot mopping feature when it is returning to the base the robot kept getting stuck on the plate. i have checked this and found while the mop is wet it grips on to the plate and struggle to park so i had to remove the plate which resolved this issue. this could be a design flaw I am not sure.

issue 3 - when using the mop feature I have identified it only drags on to the floor. from looking at the floor it does look clean and spotless but if your wearing white socks which I wear lets just say its not white anymore. this is another design flaw they could of introduced mopheads that spin so its scrubbing (like other brands) the floor rather then dragging.

Issues 4 - I had issues where the robot stopped in the middle of a clean and the app tells me "it has experienced an issue call customer service" no error codes to identify the issue just the above. the robot doesn't even go back to the base so I have to physically it back. this happened a few times and even with my replacement it did the same thing.

This was frustrating because the reason I bought it is to help me keep the place clean and do a deep clean of the house when I needed to.

Where there is a bad experience there is a good side to it.
The customer service was great the staff was polite and very helpful, they sent a replacement almost straight away. the second robot I had the same issue and without fail they sent me another model which I have had no issues so far with it. I would need to get back and update the review once it have trailed it.

My overall experience with the shark matrix 2 in 1 was not good. I am not sure if this was an overall design flaw or a faulty batch but this was my experience with it. the alternative replacement I have had no issues so far.
Overall customer service experience and time it took for a replacement 5 stars, no issues and they did go far a beyond to resolve this.

I do have other shark products which is purchased in the past I will do a review on them soon.

The speed of the order and the quality of the product

I ordered 2 heater fans in April. They arrived one worked perfect other would not work on the heat option only cold. I returned it for a replacement. I got an email saying my replacement would be sent. Then another saying it was cancelled. But I checked and no refund. I rang up and was told it was due to an error and that the item would be sent next day delivery. Then I got a phone calling saying it is out of stock and replacement will be sent asap it’s a month later so I am chasing it up (NO communication regarding it sent to me to I am doing all the chasing!).. to be told it’s still out of stock I can have the fan version instead not to mention this is about £50 cheaper and I will still need to order the heater version as I want for my son who is autistic and hates being to hot or cold so needs to switch between the two.

Very poor customer service! Not helpful at all.

Appalling customer service. I brought a fan yesterday. The tower fan. It arrived today. Scratched. So its obviously come to me refurbished rather than brand new.
I would have been willing to over look it but the product itself is useless. If im paying £160 for a fan I want it to be amazing. This falls very very far from that mark. Firstly its advertised as having 10 speed setting. However, only one of those is worth having it on. My cats have harder breath than the rest of them. Im normally a big fan of Ninja Shark products but this is awful. The cheap fans from high street stores are better.
So, I went to start a return. The want to only refund me £120 instead of £160 I paid!!! It looks like I will have to start a bank charge back instead because they have no way of being able to chat online about this. Or an email address.

Fantastic customer service, our item developed a fault and they fixed it with no drama. No unnecessary time wasting either, very very straight forward process. Very satisfied

EXCELLENT, ACCURATE, GOOD VALUE

Great product and service!

I had a hoover from Shark that stopped working properly after around 2.5 years. I contacted Shark customer service and they were absolutely brilliant throughout.

They initially sent replacement parts to try and fix the issue, and when that didn’t resolve it, they ultimately replaced the hoover completely.

This is exactly the kind of customer service you hope for when buying a quality product — helpful, responsive, and genuinely focused on resolving the problem. It’s refreshing to deal with a company that stands behind its products and values its customers.

Fantastic experience from Shark and I wouldn’t hesitate to recommend them.

Guy on reception at Wednesbury branch isvery good

Ordered my cordless hoover and received it next day, shark hoovers are very reliable and sturdy

Had a vacuum cleaner that wasn't working properly after a few years. After checking my warranty details, shark replaced the malfunctioning unit without quibble and I received the unit in a few days.

Highly recommended.

Had a vacuum cleaner for just a few weeks, then started making a very loud noise in the motor and stopped picking up. Contacted shark who said they would send out a replacement. Didn’t receive a returns label to send the faulty one back. 10 days later, no communication from them, I contacted them and they said that I hadn’t sent the replacement one back yet. So they wouldn’t send me my replacement until the faulty one has been sent back, even though I didn’t receive returns label. This is completely unacceptable, especially as when I originally rang them to tell them about the fault the woman listened to it over the phone and could hear the loud noise.