Shark Clean UK Reviews 50,510

One of the worst robot cleaners ive ever owned, I brought the shark never touch robot for £450! It is the most dumbest robot ever, misses loads, doesnt do edge cleaning, features missing in the app, etc also customer service didnt really help. All while my other robot which is old and was cheaper when I got new, does a lot more than this, it will edge clean, not miss anything ( as you can set up in app to go twice in one round, which i love). I have many of their cleaners and this really let's the side down massively, unfortunately I cant return this, as they say its not faulty. So a £450 machine incapable of doing what its meant to do...clean!

Would be a 5 start but for the attachments! They keep falling off!! And it’s annoying.
Fix that issue and perfection everyday using it

First got in touch on April 6th regarding an issue with my Cryoglow mask, you can see my previous review here which is still not resolved. They FINALLY dispatched a replacement last week for it to be left at my doorstep without me signing for it. The box was all cut through with a knife and clearly tampered with, but when I told them about it, Sherri had the audacity to tell me that the item ‘survived the trip’ and told me to ‘take a closer look and start using it’. They would not give it to a paying customer in this state, so how is it allowed? I have no idea who was at the item but Sherri thinks it’s ok to put it close to my face anyway. Shark clearly do not care about a customers safety?

Edited to reply, I have been writing to you via Facebook the past 2 months and they are NOT helping as no one cares. AVOID

The worst company I have ever had the displeasure of dealing with.

I bought my wife some hair styling set, unfortunately its faulty, these things happen.

But the customer service since has been absolutely abysmal im well within my window but I keep emailing and messaging them and they fob me off.

The service is horrendous. Avoid like the plague.

Wow What can I say?!
In my Adult life I have NEVER had such support and FANTASTIC customer service!!
Olga Alexandra SharkNinja Consumer Experience Advocate is truly the best customer service advisor I’ve ever dealt with.
Her help and professionalism, prompt responses were honestly outstanding.

My Vacuum is now working as it should… following a quick delivery of a replacement part… the warranty extension done
And my other Ninja products registered.

I just love shopping here
Next day delivery and warranty
Great product

Ordered a vacuum cleaner which arrived very quickly. Great web site, easy to use. Great product

The level of customer service I recieved from Shark UK, was up and beyond any other I can recall.
Emailed them my issue, they kept in constant contact along the entire process, and resolved the problem.
If you buy a Shark product, you arent just buying a quality product, but also getting an assurance, you'll recieve a quality customer experience.
Thanks Shark.

Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house.

Only reason for 1 star drop is that we have thick pile carpets upstairs and it is like a full body workout to get the vacuum across the carpet as it’s so powerful… easy on older carpet. I’m 52 and struggle with it but I would not recommend for people who aren’t physically fit if they have thick pile carpets!

Just off the phone with Liam from customer services. He was superb and resolved my issue with no quibbles whatsoever. Shark has been one of the best customer services I have ever dealt with. Never had any problems get issues solved and always pretty much straight through on the phone.

Very quick delivery, the quality is very good. I am pleased so far with my purchase, first hoover through definitely showed I needed a new hoover.

I have a shark flexbreeze hydro go portable misting fan it is almost impossible to clean the blades as the front does not detach to allow access to the internal blades for the purposes of cleaning the mechanism it is one of the worst bits of design I've ever seen why haven't you designed a detachable front to get access to clean the filthy dust that traps on the blade and internal workings instead of saying shove a cloth through the 'tiny gap at the front of the fan which is not only in practical but impossible after reading this I could not believe that's how you expect people to clean these fans get real

Had a shark flexi breeze fan for approx 2yrs have finally felt the need to use as the weather has improved to find it would not charge or start. I considered buying a new plug but after watching several videos online decided It might be a waste of money. Eventually I rang a number I found online-apparently a call centre in Egypt. The young lady i spoke to couldn't have been more helpful. Luckily my guarantee had 2 days left on it. I have received a new fan within 48hrs. I am unexpectedly very pleased with the service thank you very much

On Monday 25 May our Shark vacuum cleaner broke. Surprised to find that we had a 5 year guarantee. Contacted customer service by email that afternoon. By that evening they asked for photos of broken part. Tuesday they requested my address and by Thursday afternoon I had the replacement part. A joy to deal with a company that regards customer service and satisfaction as an important part of the business. Well done Shark.

I always buy shark

Have purchased a number of Shark products and have been pleased until now !!

Due to hot weather got our 2 Flexi Breeze Misting fans out,1 works fine other doesn’t mist,both have had same maintenance as per Sharks recommended intervals which has been explained.

Contacted Shark response not the quickest at replying, now no response at all,very poor customer service, the fan in question is 8 months old only used for 3 months!!

Boasting about length of warranty is pointless if it isn’t honoured, very disappointing the fan wasn’t cheap expected more.

Shark are decent but they still have room to improve i think

I absolutely love shark, i have their top model hoover & their cleaner it is my go to company for anything they do

WEBSITE ISN'T CUSTOMER FRIENDLY

My complaint is extremely detailed and clear.

1) Explain to me which parts you don't understand.

2) have just bought a shark vacuum cleaner from Argos.

3) have just been trying to search on your website for additional spares for my model.

4) In particular,| have been trying to search for your other models that may be compatible.

5) I know that many models are compatible with my model.

6) I just can't find them.

Dear shark assistant.

7) Please pass these ↑↓ messages to the person who is in charge of your web site.

Dear web master

HIDDEN SPARE PARTS
8) The only time that we can see what spare parts are available is when we actually register our new device.

9)  know because | have tried it.

ALSO

1. We tap on a category in your hamburger icon.

2. And then another category.

3. And then tap Back, we end up back at the Home page. 4. Rather than the previous page.

5. This is very time consuming and unprofessional.

The biggest problem that people have got with the Shark website is that:

YOU NEED TO CREATE AN ACCOUNT to try to communicate with Shark staff but there is NO WAY once you're in.

So. we just end up having to complain on this platform instead.

SUMMARY
Your website IS NOT Customer friendly.

Please fix these issues as soon as possible.

HERE IS WHAT IS MISSING

"SPARE PARTS AVAILABLE FOR YOUR MODEL":
(Please type in your
Model name ____________________
and
Model number __________________

Tap on SEARCH 🔎

RESULT
EVERY Spare part for YOUR model will now appear.

It's known as an hyperlink.

Please don't try to understand it, just send this message to the person who is in charge of your website design and layout.

Thank you