ShareScope Reviews 

748
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for being helpful, knowledgeable, and professional. Many highlight the product's comprehensive features for investment management, with the new system offering significant improvements and valuable tools. However, some customers found the transition to the new system challenging, noting its complexity and a learning curve, especially for those accustomed to the legacy version. A few other people also felt that certain functions in the new product required more clicks or were less intuitive compared to the previous version, leading to some disappointment with specific features.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the transition to the new system... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, quick, and efficient.... See more

Product

Reviewers mention positive feedback about the product, with many finding it invaluable for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As some others have found, after twenty years, the transition from legacy Sharescope has not been easy. Peter tailors his support to your needs and does not make you feel stupid if you have to repeat... See more

Rated 5 out of 5 stars

I called the "New Sharescope" support team for help after struggling for ages to find out how to fix a chart. The suport chap, Peter Corrigan, had excellent knowledge of the new system and advised an... See more

Company replied

Rated 5 out of 5 stars

As a long time investor I wouldn't be without Sharescope. It starts at 7.00am with all the RNS news, so keeping me up to date with all investments news. It continues with 15 minute delayed price... See more

Company replied

Rated 5 out of 5 stars

there are so very many hidden features in the program, not all of which interests every trader but you will, I can guarantee you, discover your own amazing light bulb moment, when you find yours. Hav... See more

Company replied


Company details

  1. Investment Service
  2. Software Company

Written by the company

Empower your investing with ShareScope – the UK’s #1 investment data and analysis software. Trusted by top investors and voted Best Investment Software by Investors’ Chronicle and the Financial Times, ShareScope helps you stay ahead with superior insights and award-winning support. Since 1997, the “Bloomberg for Private Investors” has delivered prices, financials, news, charting, powerful screening, and portfolio management, backed by a 5-star Trustpilot rating. Access UK, US, CAN & EU stocks, funds, ETFs, bonds, forex, crypto, and global indices – all as standard. Upgrade to ShareScope Pro for real-time data, Level 2, advanced layouts, and professional news. Start your 30-day risk-free trial at sharescope.co.uk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(748)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative

Very informative, learnt a fair bit.

24 June 2024
ShareScope logo

Reply from ShareScope

Hi Richard, thank you for the 5-star review. We really appreciate it.

Rated 4 out of 5 stars

Clear - to the point

Clear, concise.

Only thing that came short of 5 stars was the line was a little unclear and so not so easy to understand

20 June 2024
ShareScope logo

Reply from ShareScope

Hi there, thank you for taking the time to leave us a good review. Sorry to hear the line was a little unclear. If you need any further help with understanding anything, we have 1-2-1 sessions available that you can book via the homepage in SharePad - you can book as many as you need. Alternatively, you can of course try and give us another call or perhaps use email, SharePad chat or WhatsApp messaging to ask us questions in writing too.

Rated 5 out of 5 stars

The benefits of Sharepad and Sharescope

My stock market career started in the mid sixties.
I have used Sharepad and Sharescope for many years and the information and data provided is of a very high standard for both fundamental and technical analysis.
I would highly recommend the service.

19 June 2024
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Reply from ShareScope

Hi Ian, thank you for the 5 stars and this great review. We are pleased to hear you have been loyal to us for many years, if you have any problems, just give us a call.

Rated 5 out of 5 stars

Great customer service

I've been using sharepad for about 5 years now, and it's a good product. I had just renewed my annual subscription at a slightly increased rate and I received an email and partial refund the next day, as I had paid prior to the price increase, and paid £30 too much. Frankly, I probably would not have noticed the error, so a proactive refund like this is a much appreciated.

10 June 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi DD, thank you for the 5 stars. Thank you also for being such a loyal customer for 5 years. We want the best for our customers and do apologise for the overcharge.

Rated 5 out of 5 stars

Excellent Training Session - Peter

Peter addressed my enquiries in a easily understandable way and also, expertly described additional attributes and functions which will support my use of the platform.

12 June 2024
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Reply from ShareScope

Hi Neville, thank you for the 5-star review. We appreciate you taking the time out of your day to leave us a good rating. If you feel like you need another training session, feel free to book another.

Rated 5 out of 5 stars

Great tool and great customer support

Great tool and great customer support. Only wish that introductory training may be available sooner as need to wait a while for this. However, managed to find v good training online in the meantime. Peter is very knowledgeable and helpful. Thank you.

7 June 2024
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Reply from ShareScope

Hi There, thank you for taking the time to leave us a review and great to hear you’re enjoying SharePad as well as the online & one-to-one training. Thank you also for the feedback re-availability of the training, our one-to-ones are very popular and hence they do get booked up quickly. We have recently added more weekly slots due to demand and are working to add greater availability going forward.

Do feel free to book another one-to-one at any point going forward if you feel you need one and in the meantime pick up the phone, send over an email or WhatsApp, or post a message in the support chatroom if you have any questions.

Rated 5 out of 5 stars

Sharescope support solved my problem

Sharescope support understood my problem immediately and took control setting my Sharescope system to rights very quickly. I've used Sharescope for about 20 years and as the software works well and is easy to use I haven't had to use support very often but whenever I have they have always given quick and knowledgeable and successful help.

6 June 2024
ShareScope logo

Reply from ShareScope

Hi Carol, thank you for the 5-star review. We are so happy to hear you have been with us for 20 years. We will always be there to help if you have any issues again.

Rated 5 out of 5 stars

Really excellent support

For no obvious reason the system was hanging after a recent update. I phoned tech support who answered almost immediately and then were extremely helpful in fixing the issue and checking everything was working properly.
Sadly, this level of support is now really exceptional and well worth praising.

30 May 2024
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Reply from ShareScope

Hi there, thank you for the 5-star rating. We will always try to resolve your problems no matter what, if you ever need us again, just give us a ring.

Rated 5 out of 5 stars

Sharescope's customer support is every…

Sharescope's customer support is every bit as good as their comprehensive, fully tested software

30 May 2024
ShareScope logo

Reply from ShareScope

Hi Phil, thank you for the 5-star review. We always try our best to keep our customers satisfied with our customer service and software.

Rated 5 out of 5 stars

Brilliant service

Once again, a splendid response from Sharepad, another very happy ordinary customer but I have been from almost day one thirty+ years ago !!
I asked if they could modify a filter for particular share parameters on May 21st 2024 and got the filter deployed to my account by the development team the next day.

22 May 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi Colin, thank you for the great review. We are so happy to hear you have been with us for 30 years, we really appreciate it. If you ever need our help again, please get back in touch!

Rated 5 out of 5 stars

Used Sharescope & Sharepad for years.

I have used Sharescope & now Sharepad, for many years.
The software is just what I need to manage my investments. Very simple to use.
The help line personnel are very helpful and pleasant to deal with.
I recommend this program for those new to investing as well as a professional.

28 May 2024
ShareScope logo

Reply from ShareScope

Hi Bob, thank you for the 5 stars and being a loyal customer. We really appreciate you taking the time to leave us a great review.

Rated 5 out of 5 stars

Peter was excellent.

Peter was patient, went through features of SharePad and then those that I wanted explaining. He then took me to a different level and showed me and set up more features that will be really useful. Although this was booked for half an hour, he spent very much longer. This is such a complex programme that it needs one to one tutorials that get to places that videos do not. Really good and a big thank you to Peter.

24 May 2024
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Reply from ShareScope

Hi Robert, thank you for taking the time to leave us an excellent review. Peter is a great trainer and we will pass on your kind words to him, if you ever need us again feel free to get in touch.

Rated 5 out of 5 stars

Prompt e mail response with enquiry…

Prompt e mail response with enquiry reference number
Quick follow up by pwersonal phone call
Issue resolved within a day

24 May 2024
ShareScope logo

Reply from ShareScope

Hi John, thank you for leaving us 5 stars, we really appreciate it!

Rated 5 out of 5 stars

Excellent service

The fact that it was dealt with promptly and effectively by Peter Corrigan.

21 May 2024
ShareScope logo

Reply from ShareScope

Hi Milton, thank you for the 5-star review. We will let Peter know the great work he is doing.

Rated 5 out of 5 stars

Sharescope refused to update.

Whoever advised me on how to solve my jammed Sharescope program knew immediately what to do. It is a pleasure for an 83 year old to be helped by someone who knew immediately how to solve the problem. If only our Government and Civil Service were equally efficient!

21 May 2024
ShareScope logo

Reply from ShareScope

Hi Peter, Thank you for the 5-star review. We always try our best to help our customers. If you ever need our help again, please give us a call.

Rated 5 out of 5 stars

great customer service

great customer service. Went through everything in great detail and took time to explain. great platform

21 May 2024
ShareScope logo

Reply from ShareScope

Hi Sahil, thank you for the 5 stars. If you need us again, feel free to get in touch.

Rated 5 out of 5 stars

Tutorial

Unfortunately I couldn’t download the team viewer but Peter Corrigan of Sharepad handled it well - talking me through the additional filters I’d asked for. Absolutely brilliant - many thanks for my tutorial.

20 May 2024
ShareScope logo

Reply from ShareScope

Hi Peter, thank you for the 5 stars. We will let Peter know he is doing an excellent job.

Rated 5 out of 5 stars

Sharepad's excellence

Sharepad's support team is excellent. Their response is prompt, clear and comprehensive. There is a real sense that they care about their clients and ready to help them navigate the wealth of material in their website to meet their precise requirements from investing and trading.

20 May 2024
ShareScope logo

Reply from ShareScope

Hi Rob, thank you for the 5-star review. We take pride in our customer service and strive to always give you the best.

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