Sesame Reviews 4,121

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,019 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and attentive approach, often highlighting their ability to listen and empathize. The service is frequently described as efficient, convenient, and easy to use, with many appreciating the quick access to care and same-day prescription services. Reviewers also commend the customer service for being helpful and comforting. However, some people were dissatisfied with the service, mentioning instances of doctors being distracted or not fully engaged during appointments. A few other people also felt that the customer service was mediocre, with agents asking repetitive questions. There were also concerns about the pricing, with some finding it less affordable than expected, and issues with prescription availability or doctors refusing to prescribe certain medications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being understanding, caring,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, convenient,... See more

Price

Users describe ambiguous interactions with price. Many customers found the prices to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame.... See more

Company replied

Rated 5 out of 5 stars

Dr. James Okereke was very helpful, informative and comforting. I had been sick for 6 days and developed an eye infection and he understood exactly what I was dealing with. He prescribed me medication... See more

Company replied

Rated 5 out of 5 stars

Dr. Mitchell-Kohl is simply the best. He is kind and listens to his patients. He is always happy to answer questions without making you feel stupid. It is obvious that he highly values patient care an... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick, responsive and pleasant!

Quick, responsive and pleasant to work with. I was able to get appointment and MRI the same day.

11 May 2026
Unprompted review
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Rated 5 out of 5 stars

Very easy to navigate process

Very easy to navigate process. Able to book a visit for medication refills. Doctor joined the visit right on time and was very kind and listened to my questions. I did not feel rushed at all. He approved my refills and sent them right away to the pharmacy.

9 May 2026
Unprompted review
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Rated 5 out of 5 stars

Professional, Personable, and Efficient

Camilo was very professional and made the entire visit feel comfortable from start to finish. He was attentive and handled everything quickly and efficiently, including getting my medication refill taken care of without any issues. What stood out most was how naturally he related to the local culture and area, which made the visit feel much more personable and welcoming rather than rushed or impersonal. It honestly felt like speaking with a trusted local provider who genuinely cares about their patients. Overall, it was an excellent experience, and I would highly recommend him to others.

10 May 2026
Unprompted review
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Rated 5 out of 5 stars

Sesame Care fills a void that has been…

Sesame Care fills a void that has been vacant in healthcare in the United States, that being one of serving the uninsured/under insured community. My experience with one of their exceptional APRN's was fantastic! She was professional and knowledgeable about my health needs and walked me thru the initial consultation with ease and answered a followup question very quickly.
The prices are very reasonable for consultation, lab work and prescriptions, 25% of what I was quoted from other labs! If you're on a budget or are not fortunate enough to have adequate medical insurance, Sesame Care is the place for you!

9 May 2026
Unprompted review
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Rated 5 out of 5 stars

Dr Agwata was awesome 👍🏾

Dr. Agwata listened and was super helpful with advice! He was helpful, and I look forward to speaking with him again!

5 May 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to talk to

Very personable, easy to talk to, helped me with what I needed, friendly.

9 May 2026
Unprompted review
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Rated 5 out of 5 stars

Totally recommend Sesame

Dr. Was very nice and very helpful. I was feeling sick for months and couldn’t get an appointment with my primary doctor, it would’ve even about $240 for me to go to MD Now and wait till Monday.
I was seen promptly on time and was able to get my medication within the hour.

8 May 2026
Unprompted review
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Rated 5 out of 5 stars

Best telehealth experience

I had a great experience with Dr. Leibman. She is very caring and was thorough with her questions. She didn’t rush the appointment at all, which I really appreciated. This was the best experience I’ve had with a telehealth doctor and I’d highly recommend her.

1 May 2026
Unprompted review
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Rated 5 out of 5 stars

Great doctor

Great doctor. Listened to cold/flu symptoms and duration then prescribed as needed. I would highly recommend.

7 May 2026
Unprompted review
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Rated 5 out of 5 stars

The best doctor

The best doctor. Listens to all my concerns and is very informative and helpful.

7 May 2026
Unprompted review
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Reply from Sesame

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