Sesame Reviews 4,124

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being supportive, understanding, and professional, often highlighting their attentive and caring approach during appointments. Many found the service to be excellent, appreciating the ease of scheduling, prompt appointments, and the ability to receive needed care and prescriptions quickly. The user experience is often described as smooth and convenient, with many noting the affordability of services, especially for those without adequate insurance. However, some people were dissatisfied with the service and customer service, mentioning instances where doctors seemed distracted, did not listen to concerns, or failed to review provided information prior to appointments. There were also complaints about slow customer support response times and difficulties in getting correct information or specific medical needs addressed, particularly concerning certain prescriptions or fertility services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, thoroughness, and... See more

Service

Clients share positive opinions on service, highlighting its professionalism, promptness, and efficiency.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

User experience

Customers consistently report positive experiences with the user experience, often describing it as easy,... See more

Price

People report ambiguous experiences with price, with many finding services affordable, especially for those... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Sesame! Booking an appointment was quick, easy and super affordable--perfect for someone who doesn't have insurance and needs to see a doc, fast! Dr. Raphael Odekunle was super s... See more

Company replied

Rated 5 out of 5 stars

NP Fonkika was amazing! She was on time, listened to my problems and was attentive, and we were done before the 15 minute mark! I was also able to ask her for an alternative medication and a doctor’s... See more

Company replied

Rated 5 out of 5 stars

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame.... See more

Company replied

Rated 5 out of 5 stars

Dr. James Okereke was very helpful, informative and comforting. I had been sick for 6 days and developed an eye infection and he understood exactly what I was dealing with. He prescribed me medication... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great doctor

Great doctor. Listened to cold/flu symptoms and duration then prescribed as needed. I would highly recommend.

7 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The best doctor

The best doctor. Listens to all my concerns and is very informative and helpful.

7 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Absolutely amazing honestly

Absolutely amazing. I was frustrated with my insurance telehealth service through Centivo and so I decided to research a service that I could pay directly. I got a same day appointment instead of a week out and I got my prescription the same day. The service is very affordable and my NP Gabrielle was quick, thorough and very professional! I will definitely continue to use Sesame!

7 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Usman is great

Dr Usman is great . One of the best doctor’s I’ve ever dealt with in terms of beside manner

7 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Trust Dr. Raphael Odekunle

Dr. O is amazing. I choose him as my provider everytime. He’s very responsive, on time often times early which is great and he’s attentive giving you exactly what you need. I’d highly recommend him to anyone

6 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Nycole was amazing and extremely kind

Nycole was amazing and extremely kind. She helped me take care of some refills I was in desperate need of. I will 100% use her everytime with Sesame!

6 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Best Telemedicine

Best Telemedicine! Very reasonable price, too. I’ve used 3 different practitioners, all excellent.

6 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Great experience, had a great convo with the doc who was very personable!

6 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I came for one thing and I got it

I came for one thing and I got it. Hassle free, convenient and very fortunate to have connected with awesome people. The service was over the top, the booking was so fast and easy. Highly recommended.

6 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Reddy was empathetic & asked all…

Dr Reddy was empathetic & asked all pertinent questions regarding my illness. We discussed a plan & he sent RX to my pharmacy. I will follow up with him.
Dr. Reddy was very kind and I will book with him in the future.

4 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great doctor

Great doctor! Friendly and knowledgeable

2 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame is very convenient

Sesame is very convenient. Easy to use. The biggest draw is doctor TURCOTTE. She’s amazing. Understanding and knowledgeable.

4 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Always Great

Fast, friendly but still attentive and effective. Great doctor...and always a great experience. Been wirh Sesame for a few years now and its beyond convenient especially for basic stuff.

4 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Absolutely despicable, predatory company

Absolutely despicable, predatory company. They operate under deceitful practices. They absolutely DO NOT care about you or your health and under no circumstances should you trust them with as much.

I paid the $59 fee for a MONTH of membership. After around 2-3 weeks I was told I could no longer use my membership because the month had changed. Even though I paid for the month starting in the middle of the month so I should have until the middle of the following month to use my membership.

This is so shameful of this company to deceive consumers and refuse to work with them. I strongly recommend you do not trust this company.

1 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi Taylor,

We’re sorry to hear about your experience and the frustration with how your membership access was handled.

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Availability

Availability, professional clinicians, ease of use app when it comes to filling prescriptions. Also, affordability.
Thanks, Sesame!

4 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look