Process was straight forward to submit my requests, got several follow up contacts within a day or two. Service kept me informed fairly well. Ended choosing one and process from there was simple.... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Excellent Results First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the nex... See more
Company replied
I needed a sparky as mine had retired and saw Service.com.au and thought I'd give them a go. Great decision. Posted a job just and had several replies. Got a decent quote considering it was at Chris... See more
Company replied
Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We wer... See more
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4.6
Excellent
228 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from Service.com.au
Hi Callum,
Thank you for sharing your experience. We’re glad to hear that the process was simple and that you were able to find a contractor the very next day.
Kind regards,
The Service.com.au Team
I got the right guy for the job and…
I got the right guy for the job and everything sorted with in a week
18 December 2025
Unprompted review
Reply from Service.com.au
Hi there,
Thank you for sharing your experience. We’re glad to hear you were able to find the right person for the job and have everything sorted within a week. It’s great to know the platform made the process quick and efficient for you.
Kind regards,
The Service.com.au Team
Dodgy tradesman
I used the website service.com.au to put out a fencing job request. H&M Landscape and Gardens, run by Hayden William Rixon (ABN: 24522620201), responded to the request.
I made the error of telling him I was abroad and, claiming insecurity, he demanded an upfront payment of $14,500 to go ahead with the job. Having spent weeks searching for alternative tradesmen, I reluctantly agreed and made the payment.
He later dumped fencing materials on the property and never built the fence.
The OFT took the matter to court on 8th December 2025 and convicted him of a breach of consumer law. Prior this, service.com.au did next to nothing, claiming to have tried to contact the tradesman but nothing else.
The reason I hold service.com.au partially responsible is that it had given me the impression that this tradesman had been vetted, what with the 3 green ticks next to his name. It was very obvious that nobody had ever vetted this guy, who not only had made numerous criminal court appearances, but didn't even have a building license.
2 January 2025
Unprompted review
Reply from Service.com.au
Hi Matthew,
Thank you for sharing your experience. We are very sorry to hear about what you went through and understand how upsetting this situation would have been.
service.com.au is a third party platform that connects customers with independent businesses. We do not employ, manage, or oversee the work or payment arrangements of the businesses listed on our site.
We would like to clarify an important point regarding verification. At the time you were contacted, the business you referenced was unverified, which is the lowest level of verification on our platform. They did not hold full verification status, and no green verification ticks were displayed to indicate vetting or endorsement. Verification on our platform is not a guarantee of licensing, qualifications, or conduct, and we always recommend customers independently confirm licences, insurance, and avoid large upfront payments.
Once we became aware of the concerns raised, the business was removed from our platform. We take reports of this nature very seriously and act promptly when issues are identified.
While we are unable to investigate or resolve disputes between customers and independent businesses, we do appreciate you bringing this to our attention. If you would like to discuss this further, please contact our support team directly so we can review your account and provide any assistance available from our side.
Kind regards,
The Service.com.au Team
Reply from Service.com.au
Hi Urmila,
Thank you for your feedback. We’re glad to hear you had a great experience using Service.com.au.
Kind regards,
The Service.com.au Team
Kai was very helpful and polite and…
Kai was very helpful and polite and resolved the issue immediately.
16 December 2025
Unprompted review
Reply from Service.com.au
Hi Tony,
Thank you for your feedback. We’re glad to hear that Kai was helpful, polite, and able to resolve the issue promptly. We appreciate you taking the time to share your experience.
Kind regards,
The Service.com.au Team
Excellent old fashioned customer service.
Excellent old fashioned customer service in including initial enquiries, arranging numerous services, follow up & then final call back after completion!!
15 December 2025
Unprompted review
Reply from Service.com.au
Hi Captain Jim,
Thank you for your wonderful feedback. We’re delighted to hear that you experienced excellent, old-fashioned customer service from your initial enquiry through to follow-up and final call back after completion. It’s great to know the full process felt supportive and well managed.
Kind regards,
The Service.com.au Team
Reply from Service.com.au
Hi Sammy,
Thank you for your feedback. We’re glad to hear you found Service.com.au easy to use and appreciated the fast response time. It’s great to know the platform worked well for you.
Kind regards,
The Service.com.au Team
Easy to use and a few replies by the…
Easy to use and a few replies by the next morning. I'd be happy to use the service again.
18 November 2025
Unprompted review
Reply from Service.com.au
Hi Damien,
Thank you for sharing your experience. We’re glad to hear the platform was easy to use and that you received a few replies so quickly. It’s great to know you’d be happy to use the service again.
Kind regards,
The Service.com.au Team
Great Service all Round!
The site was easy to use and set up. Timely notifications were received and it was easy to communicate with prospective contractors. Post service check up was undertaken by the customer service team, who were always helpful and polite.
19 November 2025
Unprompted review
Reply from Service.com.au
Hi Fiona,
Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear the site was easy to use and that the notifications and messaging made the process smooth when connecting with contractors.
It’s also great to know our customer service team’s follow up and support were helpful throughout. We appreciate your feedback and are pleased the experience was a positive one.
Kind regards,
The Service.com.au Team
It was my first time using this service…
It was my first time using this service and it was a breeze to put up my request. Most surprising was the quick calls I received from various providers and I was able to choose the appropriate one suiting my convenience and budget. Highly recommend this service.
26 November 2025
Unprompted review
Reply from Service.com.au
Hi V Joseph,
Thank you for sharing your experience. We’re delighted to hear that your first use of Service.com.au was smooth and that you received quick responses from multiple providers. It’s great to know you were able to choose the right tradie to suit your convenience and budget. We truly appreciate your recommendation!
Kind regards,
The Service.com.au Team
Service.com.au is easy to use
Service.com.au is easy to use. There are few experienced professionals to choose from.
Easy to communicate with service providers.
30 October 2025
Unprompted review
Reply from Service.com.au
Hi Kevin,
Thank you for sharing your experience. We’re glad to hear you found Service.com.au easy to use and that communication with service providers was straightforward. It’s great to know you had access to experienced professionals to help with your job.
Kind regards,
The Service.com.au Team
very fast on contact and communicate.
11 November 2025
Unprompted review
Reply from Service.com.au
Hi Joseph,
Thanks for your feedback. We’re glad to hear you had a quick and smooth experience with communication from the trades. It’s great to know the platform helped you connect with someone promptly.
Kind regards,
The Service.com.au Team
ease of accessing trades
13 November 2025
Unprompted review
Reply from Service.com.au
Hi Vishnu,
Thank you for your review. We’re pleased to hear you found it easy to access trades through our platform. It’s great to know the process worked well for you.
Kind regards,
The Service.com.au Team
Simple and seamless process
The process of setting up a job request was simple and straightforward. Managed to get a few quotes fairly quickly, in which i was able to select one who did a good job. Will definitely use Service.com.au again for any other needs.
20 November 2025
Unprompted review
Reply from Service.com.au
Hi Vhinod,
Thank you for sharing your experience. We’re really glad to hear the process felt simple and seamless, and that you received quotes quickly and found the right person for the job. It’s great to know you were happy with the work completed.
We appreciate you choosing Service.com.au and look forward to helping again whenever you need.
Kind regards,
The Service.com.au Team
Found someone for my tap repairs very…
Found someone for my tap repairs very quickly. Very happy with his work.
18 November 2025
Unprompted review
Reply from Service.com.au
Hi Pat,
Thank you for your review. We’re pleased to hear you were able to find someone quickly for your tap repairs and that you were happy with the work completed.
Kind regards,
The Service.com.au Team
Reply from Service.com.au
Hi Nasrullah,
Thanks for sharing your experience. We’re glad to hear you found a friendly handyman at a good price through our platform. It’s great to know the service met your expectations.
Kind regards,
The Service.com.au Team
Joe's Mows and Concreting…
Joseph from Joe's Mows and Concreting was very good and thorough in completing a site inspection before quoting the job, checking for site access and desired position of the garden shed slab.
Due to rain/weather delay, Joseph rescheduled the job and arrived punctually on the new day, promptly starting preparation works. Upon completion all equipment was removed and the site cleaned, leaving us with a wonderful new slab for our new garden shed.
17 November 2025
Unprompted review
Reply from Service.com.au
Hi Rob,
Thank you for sharing your experience. We’re delighted to hear that Joseph from Joe’s Mows and Concreting provided such a thorough and professional service, from the site inspection through to completion. It’s great to know he managed the rescheduled job punctually and left the site clean, resulting in a wonderful new slab for your garden shed.
Kind regards,
The Service.com.au Team
I found this a very easy process
I found this a very easy process.
Not only was it easy it was quick.
I had it all finished within days of the initial enquiry.
The person l used was in close proximity to where I live which was an extra bonus.
I will use this process again if need be.
3 November 2025
Unprompted review
Reply from Service.com.au
Hi Nerida,
Thank you for sharing your experience. We’re delighted to hear that you found the process both easy and quick, and that everything was completed within days of your initial enquiry. It’s also great to know that the tradie was conveniently located near you. We look forward to assisting you with any future projects!
Kind regards,
The Service.com.au Team
I asked for plunmbing
I asked for service, got several interests and solved my problem at a price that was way lower then previously acquired
11 November 2025
Unprompted review
Reply from Service.com.au
Hi there,
Thank you for sharing your experience. We’re delighted to hear that you received multiple responses and were able to solve your problem at a price lower than you had previously found. It’s great to know the platform helped make the process efficient and cost-effective for you.
Kind regards,
The Service.com.au Team
Easy and good results
Easy and good results, several tradesmen got in contact, job done within 24 hours great service thank you.
5 November 2025
Unprompted review
Reply from Service.com.au
Hi Paul,
Thank you for sharing your feedback. We’re delighted to hear that you found the process easy, received multiple responses from tradesmen, and had your job completed within 24 hours. It’s great to know you were happy with the service!
Kind regards,
The Service.com.au Team
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