World of Books - Sell Your Books Reviews 

95,588
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 11,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service easy to use, appreciating the straightforward process for scanning books and arranging collections. Many highlighted the efficiency of the payment system and the promptness of home collections, making the decluttering process convenient and rewarding. The user-friendly website and the ability to clear out unwanted books while earning some money were frequently praised. However, some people mentioned issues with certain books not being accepted or correctly identified during scanning, leading to manual adjustments. A few other people also felt that the prices offered for their books were very low, and some experienced problems with payments not being received or being processed incorrectly.

What people talk about most

Product

People report ambiguous experiences with the product, with many finding it an easy and great way to declutter... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and efficiency... See more

Payment

Users describe positive interactions with payment, frequently highlighting prompt and fast service, with... See more

Service

Clients share positive opinions on service, with many reviewers describing it as efficient, fast, and easy to... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the prices offered to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was really easy to scan the books and activate a locker collection. It was so simple and straightforward and I was kept updated by emails throughout the entire process. Payment was also really quic... See more

Rated 4 out of 5 stars

Scanning and packing books was easy, as was the home collection. However during the checking process 2 books were missed and I was informed they hadn’t been received, which was untrue. Problem was rec... See more

Rated 4 out of 5 stars

All scanned items were paid for - just a pity that your May 15% extra Code could not be applied before the deadline... Otherwise - as usual, quick & easy transaction!

Rated 4 out of 5 stars

Easy process of scanning your books, packing them up and a collection being arranged. I found there was a number that they wouldn't accept but otherwise the process was easy. There seemed to be a sl... See more


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4.3

Excellent

TrustScore 4.5 out of 5

96K reviews

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4.3

All reviews

(95,588)

10,574 reviews in the last 12 months

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Rated 3 out of 5 stars

Frustrating app

Frustrating app, I have books I want to get rid of, but not for peanuts...
And every time I send a batch in, lo and behold previous books I have s banned, boom, boom, boom, usually the first 3 or 4 straight in..
And then it stops, and ridiculous prices come up on my bookshelf items, also some perfectly good books have been refused but never returned.
I have got rid of books but I need better..

10 April 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We're sorry to hear you're finding the app frustrating and that you're not getting the value you expect for your books. We understand how disappointing it can be when items are refused or when prices don't meet your expectations. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 1 out of 5 stars

Awful service on every level

Awful service on every level:
Multiple times the courier didn't turn up to pick up the books, had to rebook several times.
I have CCTV footage to prove that the driver parked up outside our house, took a photo then drove off without coming to the door.
Attempting to contact World of Books is a joke because they use AI bots, not humans, to answer any queries. So simple requests like 'please book collection for after the 22nd, I will not be at home for the rest of this week' got the response 'OK great - I've booked collection for the 18th'. Absolute joke.
The app is full of glitches - it scans the QR code, adds the book to the basket, then says it can't accept it. So when you don't send it, you get an email breakdown saying that book wasn't received.
They pay literally pennies for the books, I understand they are a business, but they are clearly making good money out of this. I had hundreds of books to get rid of, but after three dreadful experiences with World of Books, I donated all of them to the National Trust. It's not worth the stress of dealing with this company to get £18 for 50+ books.
I would NOT recommend this company to anyone - give your books to a charity shop instead!

4 June 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We are truly sorry to hear about your extremely frustrating experience with our service. We understand your disappointment regarding the repeated collection issues, the unhelpful AI bot interactions, and the problems you encountered with our app. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 1 out of 5 stars

Referral code issues

Tried to use this service with a referral code to receive an additional £5 on a £10 sale. The code resulted in an error saying there is a delay processing my award and that World of Books would contact me by email, which of course they didn’t.

I contacted the support function who asked various rounds of questions, apparently to try to identify the person who referred me. I provided all the requested info but eventually the support team stopped replying to my emails, despite me following up twice.

As a result, I haven’t been able to use my referral code. It leads you to wonder if they didn’t actually want the code to work, and hope that I will just sell the books without receiving the offered incentive

4 July 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We appreciate you sharing your experience. We're very sorry to hear about the difficulties you faced with the referral code and the lack of follow-up from our support team. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 5 out of 5 stars

Pros

Pros: Actually, this was my first time using the service. It was convenient and fast.
All I had to do was print out the shipping label and dropped it off at the near shipping center.
I will definitely be using their service to selling my many books.

Cons: Payment was the only thing that I didn’t like. Only allow two options paper check mailed out and PayPal. Other than that, my first experience was greatly

24 June 2026
Rated 4 out of 5 stars

World of books makes it easy!

Appreciated the fact that I could sell some of much loved books & world of books made it easy to do so with scan feature on the app & a shipping label you could print
However it took awhile for me to get my check

24 June 2026
Rated 5 out of 5 stars

Great to deal with

I’ve sold my books a number of times to World of Books. Never had a problem and the money has been paid to my account without issue. The app is really easy to use and you can get your parcel collected from home or drop it off to a collection point.

18 June 2026
Rated 5 out of 5 stars

Easy

It was an easy transaction and the drop-off and printer was easy to use.

The amount for the books was as expected and gave me some much needed bookshelf space!

26 June 2026
Rated 4 out of 5 stars

It took awhile to process my books

It took awhile to process my books, I reached out with a few questions because it was my first time, I didn't receive any replies. The rest was great! I'll be selling a lot more books.

26 June 2026
Rated 2 out of 5 stars

Number of Boxes Allowed

Again you have a table, which is not part of website info, that tells how many boxes we are ‘allowed’ and we cannot request additional boxes after that for our order. 40 paperbacks for two boxes is not the same as a trade of 40 paperbacks, hardcovers, coffee table or oversized books in a trade. Frustrating and disappointing …

25 June 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 4 out of 5 stars

Easy process but Checking was Faulty

Scanning and packing books was easy, as was the home collection. However during the checking process 2 books were missed and I was informed they hadn’t been received, which was untrue. Problem was rectified when I complained.

26 June 2026

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