i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
As an older, reluctant user of technology, the ability to speak to an actual person is very welcome! Anisha spoke clearly and was very easy to understand. She explained the process for carrying out... See more
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Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady... See more
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Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
3K reviews
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Your interest rate is very low at 3.45…
Your interest rate is very low at 3.45 so we have taken are money out we now get 4.22 percent
7 February 2026
Reply from Secure Trust Bank PLC
Hello,
Thank you for sharing your feedback. We understand how important it is to get the best possible return on your savings, and we’re sorry to hear that our current rate didn’t meet your needs. Our interest rates are reviewed regularly, and we appreciate you taking the time to let us know what matters to you.
If your circumstances change in the future, we’d be more than happy to welcome you back.
Kind regards,
Louise
Swift and efficient
Secure Trust acted swiftly and efficiently to my request. Thank you!
6 February 2026
Reply from Secure Trust Bank PLC
Hello Linda,
We're delighted to hear that our team was able to support your request swiftly and efficiently. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Tony,
This is great to hear! Thank you for your feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Roy,
Thank you for your feedback! We’re really pleased to hear that you received a quick online reply to your account query. If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Louise
Daisy is great !
Daisy was on the phone with me and we went step by step for 1 hour 40 minutes. I stumbling. She efficient and helpful and very patient. Lovely girl.
30 January 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Mrs Lewin,
We are happy to hear that our team member was so helpful and patient during your call. We appreciate you taking the time to share your positive experience.
Kind regards,
Louise
Good experience all round
27 January 2026
Reply from Secure Trust Bank PLC
Hi,
We're glad you enjoyed your experience. Thank you for your positive feedback; we appreciate it.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hello Robert,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our team helpful, quick to respond, and knowledgeable. Providing great service is really important to us, so it’s wonderful to know we got it right for you.
If you ever need anything else, we’re always here to help!
Kind regards,
Louise
Poor experience with a customer service agent
Based on my recent experience with one of your customer services agent, I was extremely dissapointed by the unnecessary repetition and deliberately obstructive process to deal with us. A very poor experience.
On the other hand, the following day, we spoke to another agent to deal with the same matter and are pleased to report it was much more simple, efficient and customer friendly.
15 January 2026
Reply from Secure Trust Bank PLC
Hello Manny,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience with one of our customer service agents — this is certainly not the level of service we aim to provide. We are, however, pleased to hear that your follow up interaction was much more positive and that another member of our team was able to assist you efficiently.
Please be assured that we have passed your comments directly to the agent’s manager, and they will be used as part of ongoing coaching and training to help prevent situations like this from happening again. Your feedback is incredibly important in helping us improve the service we provide.
If there’s anything more we can do to help, please let us know.
Kind regards.
Louise
Efficient management of account.
Efficient management of account.
Support provided for disability - sight impaired
Was able to get through quickly on the phone and received the help I required.
23 January 2026
Reply from Secure Trust Bank PLC
Hello Kay,
We're happy to hear that our account management was efficient and that we could provide the support you required, especially regarding accessibility. Thank you for your feedback.
Kind regards,
Louise
Excellent service as always
22 January 2026
Reply from Secure Trust Bank PLC
Hello Melvyn,
We appreciate you taking the time to share your experience. We are happy to hear that you were satisfied with our service.
Kind regards,
Louise
Marvellous employee
I have just been helped by Kadeer with a problem with my account which I’d never encountered before His patience with me was amazing he took me through everything I needed to do with such efficiency and professionalism
Thank you
16 January 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear Kadeer was so patient and able to help with your problem, his hard work wont go unnoticed!
Thank you for your positive feedback!
Kind regards,
Sophie
Closure worked well but needed a phone…
Closure worked well but needed a phone call which was quickly answered.
15 January 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that the closure worked well. We appreciate your feedback and are glad our team quickly answered your call!
Kind regards,
Sophie
All went well for my 1 year fixed
13 January 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy all went well with your 1 year Bond!
Thank you for your feedback.
Kind regards,
Sophie
Easy to apply for a fixed rate bond on…
Easy to apply for a fixed rate bond on line.
Easy to contact “real”” representative by phone.
Easy to change instructions by phone
12 January 2026
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that you found it easy to apply for a fixed-rate bond online and contact our representatives. We appreciate your feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hello Joe,
Wonderful to hear that you setup of your account with easy and without any problems. Thank you for your positive feedback!
Kind regards,
Louise
quick and easy to reinvest plus your…
quick and easy to reinvest plus your saving rates were relatively good
11 January 2026
Reply from Secure Trust Bank PLC
Hello James
We're happy to hear that you found reinvesting with us quick and easy, and our rates to to be competitive. Thank you for your feedback.
Kind regards,
Louise
Good rates and very easy transactions.
10 January 2026
Reply from Secure Trust Bank PLC
Hello Malcolm,
We're delighted to hear that you found our rates good and transactions easy. Thank you for your positive feedback!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Dave,
Thank you for your positive feedback! We are happy to hear that you find our interest rates beneficial and appreciate the easy withdrawals on your account.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Mr Pimm,
We're glad you haven't encountered issues! We appreciate you letting us know about the copy/paste login problem you've experienced. Your feedback is valuable and is regularly reviewed by our senior management team to help us improve the products and services we offer.
Kind regards,
Louise
Unhelpful is not the word
My wife was called by STB in connection with maturity instructions and when she returned their call, she spoke to a Gentleman with an Asian name. She struggled a little with the security questions and this guy then decided to put her through the mill with a dozen or more questions. I spoke to him towards the end of the call with my wife's consent and asked him not to re-invest any money with STB and to simply return it all to the linked account. I have also just ended an investment with them an in total they have lost >£100k. I have had a similar bad experiences with this bank and I will be exiting all my investments with them as the ealiest possible dates.
Well done to your customer dis-service agent, you really did your employer a favour that day.
12 January 2026
Unprompted review
Reply from Secure Trust Bank PLC
Hello Richard
Thank you for taking the time to share your feedback.
We are very sorry to hear about the experience you and your wife had when discussing the maturity instructions. This is not the level of service we aim to deliver, and we understand how frustrating the situation must have been for you both.
Security checks are an important part of protecting our customers, but they should never feel excessive or handled in a way that causes frustration or discomfort.
We also regret that this has impacted your confidence in us, and we appreciate you bringing these concerns to our attention. If you would like us to review this further or provide support with your accounts, please feel free to contact us directly and we will do everything we can to help.
Thank you again for your feedback.
Kind regards,
Louise
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