Absolute Rubbish! On arrival went straight into the bin. Wasn't going to embarrass myself or insult my partner by offering her such a poor quality and obviously badly copied piece of erotic lin... See more
Company replied
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Review summary
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4 things ordered - 1 incorrect item sent, 1 poor fit, 2 poor quality! If you like speaking to AI robots for customer service then this is the company for you.. say all the right things in their respo... See more
Company replied
Terrible scam business. Definitely not from the Netherlands and from poorest quality and worst manufacturers from China. Initiated the return process to get a full refund initially and offer... See more
Company replied
I was sent lingerie a few months back that was all different sizes as it’s from china!!! They looked pretty but I needed to contact them to send some back I’ve heard nothing still got lingerie I bou... See more
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1.5
Bad
288 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Unreturned Refund After a Month: My Experience with a Low-Cost Dropshipping Site
This is a cheap dropshipping e-commerce that sells cheap chinese products.
I returned the product and never received my money back. Now they say I never sent it back, I have the proof that it was returned.
It's more than a month waiting for the money back.
29 August 2024
Unprompted review
Reply from Secret cocos
Dear L Lazzaro,
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify a few points. At SecretCoco, we are committed to providing high-quality products and excellent service to all our customers.
Regarding your return, we requested the track & trace information to verify the return and process your refund. Unfortunately, the barcode you provided was for printing the shipping label and did not include the tracking code necessary for our finance department to proceed with the refund. We understand this has caused frustration, and we apologize for any inconvenience this may have caused.
At SecretCoco, we take pride in being a trusted brand with our own warehouse and fulfillment center, ensuring that all our products are carefully selected and handled with the highest standards.
Please provide us with the track & trace code so we can promptly resolve this issue and process your refund. We value your satisfaction and appreciate your cooperation in helping us complete this process.
Thank you for your understanding, and we look forward to resolving this matter quickly.
Best regards,
Sanne
SecretCoco
The company's refund policy is misleading and the company is dishonest.
The company's refund policy is mis-leading and I would steer away from buying anything from here. I bought three items and opened the bag to view and try them on and they were not as expected. The length of the outfits were not indicated on the website, so it was too long for me. Another item was clearly only suitable for women with smaller breasts. When I asked for a refund, I was informed that they cannot refund anything if the seal has been opened. The only "seal" is the bag that the items came in. What this told me was you actually don't get a refund at all, because the only way to get one is by not getting the item out of the bag. They do not make that clear on the website, and if I had known, I would never have purchased the items in the first place. I think this company is a bit of a scam and I would not be buying anything from here again, and I will make sure to tell others about this experience so they don't fall into the same trap.
20 August 2024
Unprompted review
Reply from Secret cocos
Thank you for your feedback, and we’re sorry to hear about your experience. We want to clarify that our return policies differ based on product categories, with lingerie having specific requirements due to hygiene standards. However, our policies for bodysuits and nightwear are more flexible.
We strive to provide clear information on our website, and we apologize if this was not evident in your case. Rest assured, we take all customer concerns seriously and are committed to finding the best solution for each situation.
To help us investigate your case further and provide the right solution, could you please share your order number with us? This will allow us to address your concerns more effectively.
Top quality!
Top quality!
Ordered a set for my Girlfriend from secret coco and must say we were impressed!
The delivery was fast and the quality of the product is amazing, will surely shop with them again!
15 August 2024
Unprompted review
Awesome products
The products are awesome. We really enjoy it. The webshop is fast and easy to use. Products well displayed. I’ve bought three times here and I’m obviously going to buy again.
23 August 2024
Unprompted review
Solved issue
We had a communication problem and it was resolved quickly and professionally. Thanks to the supporting team.
22 August 2024
Unprompted review
DO NOT BUY AS THE PRODUCTS ARE NOT…
DO NOT BUY AS THE PRODUCTS ARE NOT DESCRIBED. FALSE MARKETING/FALSE INFORMATION AND COUNTERFEIT PRODUCTS. You will be disappointed to purchase and then they will refuse to refund your MONEY. IF YOU WANT TO BUY ALWAYS PROTECT YOURSELF WITH PAYPAL!
16 August 2024
Unprompted review
Reply from Secret cocos
Hi Maggie,
We’re sorry to hear that you’re not satisfied with your purchase. We offered you several options to exchange the products and also provided information on how to claim a refund through the return process via PayPal. Our goal is to ensure that all our customers are happy, and we’re always here to assist.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We hope you still have a nice day!
Best regards,
Sanne
Secretcoco
Service and contact with secretcoco.nl…
Service and contact with secretcoco.nl was very good. They helped directly when I had a question.
I am very pleased.
20 August 2024
Unprompted review
Reply from Secret cocos
Hi Patty, Thank you for the review, Appreciate it!
Worst e-commerce experience All clients out there …
All clients out there …. Be very careful
You might order in good faith and pay an order thinking this is a trustworthy site. NOT AT ALL.
You will wait for weeks and wlll possibly NEVER see any merchandise. My order of almost 200 euros has been lost in hyperspace for 7 weeks now. And if you think you will get a response, think again.
You will be procrastinated, given strange explanations and when you will ask for concrete feedback or a refund, you will be ignored.
A very bad experience, never again
17 August 2024
Unprompted review
Reply from Secret cocos
Hello, we're a shame to hear this... We want all our clients to get the best customer service and products as possible. It sometimes happens that the package get lost by the carrier, which then results in a delay what is beyond our control. We'll always solve this the best way possible! Can i have your ordernummer to check your case and come back to you?
Refusal to refund, avoid this company!
(Order #1686) company is refusing to honour their own terms and conditions but refusing my refund. I have met their terms, unopened packaging, not worn, but constant emails ignoring my simple request for a full refund and instructions for a return. Multiple offers for a partial refund so I can keep my unwanted items, but I don't want them. So many emails repeating myself and still no nearer to a refund. Do not recommend. Quality also is poor on the one item I did open and try on. Avoid and shop local, go to a store where you can try items on and not through an online only platform where companies can can hide and be unaccountable for failing to uphold their own terms and conditions of sale.
13 August 2024
Unprompted review
Reply from Secret cocos
Hi Leanne, We’re truly sorry to hear about your experience. Our goal is always to find a solution because we want every customer to be happy with their purchase. It’s clear we didn’t meet that expectation in this case, and we sincerely apologize for any frustration this has caused.
To better understand your situation and ensure we can resolve this promptly, could you please provide us with your order number? This will help us review your case more thoroughly and offer you the resolution you deserve.
Amazing customer service and beautiful designs
They really care about client satisfaction, I was really frustrated with the delivery company and I elevated my concerns with them and got the best customer service I could imagine, I'm pretty excited to receive my order and wear the beautiful designs they create!!!
9 August 2024
Unprompted review
Reply from Secret cocos
Hi Monica, Thank you for the review. We hope that you'll like the beautiful items!
Accidentally ordered the wrong size
Accidentally ordered the wrong size, have gone through emails and am being sent a new one free of charge, great service.
9 August 2024
Unprompted review
Reply from Secret cocos
Hi Eden, thank you for the review. We always aim to help our customers the best way possible. Enjoy the items!
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