Secret cocos Reviews 288

Absolutely rubbish! Item never arrived. No reply to customer support emails. Please avoid and unfollow this crap!

Absolutely no way are these good reviews genuine, I’ve bought some tat on the internet in my time, but this was by far the worst. I wouldn’t have minded if it was low cost like other sites you’d expect it from but it wasn’t! Majorly over priced for just the worst quality products I’ve ever bought online. It is absolutely a scam.

They are fake link they won’t ship anything to you and drag the shipping for months and won’t refund you

Avoid at all costs. Absolutely appalling quality and customer service!

Product is cheap and poorly made, no shape, zero support, marked as XL fits a size 5. Might as well wear a lace potato sack

Product is priced similar to that from local retail stores however it is incredibly poor quality and drop-shipped from China. Shipping was 4 weeks.

My order has still not arrived and I have received no response from customer service. Avoid at all cost. They will take your money and you’ll hear nothing from them again. You have been warned.

Don't order from this site... The quality it's terrible and instead of two sets, after waiting long time, was delivered just one. Without any explanation why. The worst experience ever...

Avoid. Awful product, abysmal customer service, impossible returns.
DO NOT BUY FROM THIS SELLER

order 5604,
louzy quality , bad fitting shape , they promised to pay back 50% , takes already over 2 months,
dropshipping , take NO responsibility for their products,
Please Be Warned about this company

Order took a number of weeks to arrive and had no resemblance to what was advertised and ordered. Awful quality not as advertised. Avoid!

I have now been waiting 5 months for a refund on an item I did not receive. I had ordered three sets, and only two arrived. The sets didn't fit however they changed their policy and were no longer accepting refunds (which wasn't the case when I purchased). Every time I chase up they mention its with their accounts team - which I find hard to believe as I'm pretty sure this is a small run business as I have spotted most of their stock on TEMU. Order on Temu people - avoid avoid avoid.

If I could gice no stars I would. I cannot process a refund and have been trying for months. The products are cheap and vile. It is necessary to pay for tracked delivery to return which is expensive. They then go around in circles not answering any questions and asking time after time for evidence of postage. It is ridiculous and I am owed over £100. Do not buy from this company. They are vile and their products are worse.

DO NOT BUY!!! REALLY BAD QUALITY, LOOKS GREAT ONLINE BUT THE REAL THING IS POOR QUALITY. STILL WAITING FOR MY REFUND AFTER 2 MONTHS, THEY AGREED TO GIVE ME A THIRD BACK AS THEY DO NOT ACCEPT RETURNS SO I ACCEPTED AND THEY'RE NOW IGNORING ME. POOR QUALITY AND APPALLING CUSTOMER SERVICE

Beware of this webshop. They do not even send all 3 items and when a request for a refund the conversation starts very slowly. On mail that I would get my payment back and am still waiting and this has been going on for 2 months with their false promises. Quality is just what you can order from any Chinese webshop. what a scam

Ordered 2 weeks ago, delays in shipment. Not received ordered items.

AVOID AVOID AVOID!
I wish I had come here to look for reviews on this company before purchasing from them.

As others have said, regardless of their website they don’t do returns/refunds. When my item arrived I could see instantly it wasn’t going to fit so didn’t even try it on. Went straight back to them to arrange a return & refund to which I was told they don’t do refunds. I’ve since been going back forth with them since September so almost 3 months. They said they would offer me a 30% refund. 30%?! What a joke. have I received it? OF COURSE NOT. Every email I get from them, they just repeat the same message ‘it’s with the finance department’ and they will let me know when they have a response. I never get a response and constantly having to chase them. It’s an absolute joke, DON’T WASTE YOUR MONEY.

AVOID AT ALL COSTS...
What looked amazing on their website turned into a nightmare. The items were nowhere near the sizes suggested by their size guide. When I tried to arrange a return, I discovered they don’t do refunds—despite their website boasting a "100% Satisfaction Guarantee" and claiming that returns are "quick and easy."

I was asked to send photos to prove the items were unused, then had to pay to ship them to the Netherlands. To top it off, they only refunded one item instead of all three!

Save yourself the frustration and learn from my experience. I won’t be shopping here again!

AVOID. I would give 0 stars if the option was available. I received items that were awful quality and some that were just different items to those in the website photos. I have been in communication back and forth now for months with this company. They will not offer a refund until threatened with claiming the money back through your bank of trading standards, then they attempt to barter with customers about how much they will refund. Eva at customer services was polite and seemed to want to help. Finally, in my case they agreed to a refund if I returned the items (at £16 cost to myself) but all I received was a partial refund of one item. I will be seeking a proper refund with the bank after all and reported the company.

I have been waiting for my order for 5 months. promised to have my money refunded and still nothing. I have just reported them to ACCC and afterpay.
Total scam - DO NOT BUY from them

I've received a similar email like the below response from you, and the same way was promised a full refund- Feel free to look it up Order#1161 02/07/2024