Seattle Pottery Supply Reviews 

1,978
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including pottery wheels, glazes, and clay, often highlighting their effectiveness and ease of use. The staff receives frequent commendations for being knowledgeable, helpful, and friendly, assisting with everything from product selection to troubleshooting. Reviewers also appreciate the prompt and well-packaged delivery, with many noting that their orders arrive quickly and intact, even for distant locations. The ordering process, particularly online, is described as user-friendly and efficient, making it easy for customers to find and purchase the supplies they need. However, some customers experienced issues with delivery times, noting that orders sometimes took longer than expected or that shipping costs were disproportionately high. A few people also reported receiving products that were not in optimal condition, such as hard clay or leaky packaging, or had concerns about product consistency.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the quality and variety of clays,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Quality

People report positive experiences with product quality, praising the great clays, glazes, and accessories,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

From my search you are the only company who stocks large size bamboo handles for teapots. We were able to make functional after many years an antique Japanese teapot -a family heirloom. The fit and fo... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more


Company details

  1. Ceramic Manufacturer
  2. Pottery Manufacturer
  3. Pottery Store

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,978)

194 reviews in the last 12 months

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Rated 2 out of 5 stars

I like all that Seattle Pottery Supply… but

I like all that Seattle Pottery Supply has to offer in their online store. However, I ordered some Fire Clay and had it shipped to my home in Idaho. Shipping was double the cost of the Fire Clay. When I placed the order it indicated 1-2 day shipping, at the time I thought it was worth the price. The order ended up taking 4 business days to ship so I had the order recalled because I needed it in 2 days. The amount for clay was refunded but I was charged the full price for shipping. It would have been really nice if Seattle Pottery Supply split the shipping cost with me because it took longer than indicted on their website and was double the cost of the product. That is a lot out of pocket. I received nothing for the $60 I spent:/ Even a store credit for $30 would have been better than nothing.

1 October 2025
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick! The box got scrunched and the underglaze leaked, but it was wrapped in plastic and didn't become a mess. I didn't lose much glaze either.

14 October 2025
Rated 5 out of 5 stars

Seattle Pottery Supply Rocks

Seattle Pottery is a great place to get supplies for a home hobby potter. Great supply. Great website. Great communication while waiting for a delivery. I've never had a bad experience with SPS. They are my go-to for glazes and clay.

10 October 2025
Rated 1 out of 5 stars

The ordering experience for Seattle…

The ordering experience for Seattle Pottery was frustrating. I placed an order, but then continued to receive email alerts that my items were in my "basket" and I needed to complete the checkout. I received one "completed transaction" email, but the other kept coming. Order was a rush, but arrived to late to use. Ordered 9/24/25 and was delivered 10/7/25. UPS shows the order wasn't shipped until 10/6/25, so company didn't have the stock in hand and had to order it in. With all the email I received it would have been good to get one telling me the the order was taking longer than usual. I ordered from this company because they are local to me and I like to keep my purchases local if possible.

7 October 2025
Rated 5 out of 5 stars

As Good As It Gets

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into pinhole or running issues with them. I can't decide which clay I like the best, but I am satisfied with continuing to use SPS clay for all my pottery. I have tried the Klamath and Vashon varieties. Very easy to work with- very "sturdy." I'd like to try Fools Gold, but being inland closer to Spokane than Seattle, the shipping costs are very hard for me to afford (not their fault). The staff has been excellent in communicating whenever I have a question. In an idea world, I could hop over to pick things up in person.

6 October 2025

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