We went to buy a couch today and it was a really great experience. Yahya was very very helpul and patient. He listened to all of our needs and managed to help us get the perfect couch!! We're super th... See more
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We came to choose a sofa for our new house, and after a few hours we finally did. They have many options, you can try them on, customise it, and get the colors that you want, and the staff is very... See more
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We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stay... See more
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One star it’s a lot actually!!! The worst communication the just want to sell sofas and that’s it . I been there last February to buy a sofa and I bought it for my bad sake and I asked for t... See more
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Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Waldorpstraat 144, 2521 CD, Den Haag, Zuid-Holland, Netherlands
- 704450062
4.5
Excellent
864 reviews
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DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
On January 2nd, we purchased a sofa for €1757 from the store in The Hague. During the assembly process at home, we noticed that the bottom of the sofa was broken. The next day, we went back to the store and reported the issue. They reluctantly agreed to pick it up from our home and send it for repair, but only after charging us €75.
They picked up the sofa a month later and sent it for repair. By June 18th, we still hadn’t received any updates, so we went back to the store. The staff were extremely rude and disrespectful to my wife—yelling at her to wait outside and not to stay inside the store. When we refused to leave, they called the police.
We explained the situation to the police, stating that we had been without a sofa for 7 months. The police acknowledged that we were in the right. We then told the store we wanted a full refund, which they agreed to. They said the refund would be processed within 12 business days, but we still have not received our money.
This Monday, we will be taking legal action and filing a lawsuit against the Den Haag branch of this terrible company. They blatantly ignore the law and even the police. We have video evidence and an official police report from that day.
DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
18 June 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Yüksel,
We sincerely regret to hear about your experience. The situation you describe is not how we want our service to be perceived, and we are very sorry for the inconvenience, frustration, and distress this has caused. We understand how important timely resolution and respectful treatment are.
To investigate and resolve this further, we kindly ask you to send your contact details and relevant documentation to denhaag@seatsandsofas.nl. We take your case seriously and would like to look into it.
Kind regards,
Seats and Sofas
Lots of options depends on the room…
Lots of options depends on the room size or style or requirement
27 June 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Sunil,
Dank u wel voor uw review. Fijn dat u de ruime keuze aan banken en stijlen in onze winkels waardeert. Wij vinden het belangrijk dat onze klanten kunnen kiezen op basis van ruimte, stijl en persoonlijke wensen. We hopen dat u een mooie bank heeft kunnen vinden die perfect bij uw interieur past. Mocht u nog vragen of hulp nodig hebben, staan onze medewerkers in Den Haag of een andere vestiging graag voor u klaar.
Met vriendelijke groeten,
Seats and Sofas
Great service and very nice sofas!
The guys working at the store were super helpful and engaged. They took time to explain to us everything and we were able to negotiate a better price.
22 May 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Andrea,
Hartelijk dank voor uw positieve review over onze vestiging in Den Haag. Wat fijn om te horen dat u tevreden bent over onze service én over de bankstellen die u bij ons heeft uitgezocht. We waarderen het enorm dat u de tijd heeft genomen om uw ervaring te delen.
We zijn blij dat ons team u goed heeft kunnen helpen en dat de duidelijke uitleg én het onderhandelen over de prijs hebben bijgedragen aan een prettige aankoopervaring.
Wij wensen u veel plezier met uw nieuwe bank!
Met vriendelijke groeten,
Seats and Sofas
Good price-quality ratio
Good price-quality ratio. Great service, many options to choose from and accesible price. It’s great that you can adapt it to your needs. Some minor details from the finishing and pick up has to be arranged, but this is mentioned when purchased (so no surprises). Would gladly recommend.
23 March 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste heer Moreno,
Hartelijk dank voor uw positieve review. Wat fijn om te horen dat u tevreden bent over de prijs-kwaliteitverhouding en de ruime keuze binnen ons assortiment. We waarderen het ook dat u benoemt dat er bij aankoop duidelijkheid wordt gegeven over de afwerking en afhaling — transparantie is voor ons erg belangrijk.
Het doet ons plezier dat u ons zou aanbevelen en we hopen u in de toekomst weer van dienst te mogen zijn.
Met vriendelijke groeten,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Beste Obaid Ayyubi,
Hartelijk dank voor uw positieve beoordeling! Wij vinden het fijn om te horen dat u tevreden bent met onze service. Mocht u in de toekomst nog iets nodig hebben of een vraag hebben, dan staan wij graag voor u klaar.
Met vriendelijke groeten,
Seats and Sofas
good experience
We purchased our sofa on 21 dec 2024 from The Hague shop and it has been delivered on 27 Feb 2025. The quality of the sofa is great! It was exactly what we were looking for. It was a very good experience. Thanks Ricardo and Adam.
27 February 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Vahid,
Bedankt voor uw positieve review! We zijn erg blij om te horen dat u een goede ervaring had in onze winkel in Den Haag en dat de bank aan uw verwachtingen voldoet. Het is fijn dat u precies gevonden heeft wat u zocht. We zullen Ricardo en Adam ook zeker bedanken voor hun inzet. We hopen dat u nog jarenlang van uw nieuwe bank zult genieten!
Met vriendelijke groeten,
Seats and Sofas
Adam helped us
Adam helped us. He is nice and very helpful
We bought a sofa on the spot
1 March 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Wasma Alhusainy,
Thank you for your kind words! We are delighted to hear that Adam provided you with great assistance and that you found the perfect sofa. We strive to offer excellent customer service, and it’s always rewarding to hear positive feedback. We hope you enjoy your new sofa for many years to come!
Best regards,
Seats and Sofas
Big variety of sofas and good service
Big variety of sofas and combination of fabrics. Service in the shop was very good. Tarig gave us a lot of info, answered all our questions and explained about the offer they were having that day. He also explained the options for delivery and transport, which are from an external company
8 February 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Erix,
Hartelijk dank voor uw positieve review over onze service en het grote aanbod aan banken en stoffen in onze winkel in Den Haag. We zijn blij te horen dat Tarig u uitgebreid heeft kunnen informeren en helpen met uw keuze. Wij hopen dat u veel plezier zult hebben van uw nieuwe bank!
Met vriendelijke groeten,
Seats and Sofas
I went there last weekend to look for a…
I went there last weekend to look for a sofa. Their sofas are comfortable, affordable, and beautifully designed.
The employees were amazing, they were very useful in the decision of the fabric and colours.
Definitely reccommended
18 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Luca,
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your visit to our showroom and appreciated our comfortable and beautifully designed sofas. It’s great to know that our team was helpful in assisting you with the choice of fabric and colors. We’re glad you had a positive experience and hope you enjoy your new sofa. We look forward to welcoming you back in the future!
Kind regards,
Seats and Sofas
If there was a half-star review
If there was a half-star review, I'd give it. The 1-star is for getting the sofa ready within the suggested timeframe. All you get from Seats and Sofas is a very expensive, horrible service. They delivered oversized sofas, and after filing a complaint, they called (after 3 working days) to let me know there was nothing they could do. They basically want to avoid making adjustments because they love squeezing every buck from you while providing a horrible service in return. Note, that I didn't specify the size of each seat, I provided them with the architecture of my house and they sent this. Apparently, it's my fault they didn't get the measurement right. Save your money, and use another provider. You'll definitely see a cheaper, better alternative.
Re: They responded to my review and suggested I contact them. After contacting them, they make the same claim that the evidence I provided of the right measurement was for a previous sofa which I didn't order. Does the measurement change if I order a different sofa? Like I previously said, this is a horrible company that will never accept blame or work to solve issues. They just want to act like they care but they really don't. Order an expensive sofa at your own peril.
16 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Mr. Oluwaseun,
Thank you for your detailed feedback. We regret that your experience did not meet expectations and understand your concerns regarding the oversized sofas and follow-up service. It is never our intention to cause inconvenience, and we sincerely apologize for any frustration caused.
We would like to look into this matter further to understand what went wrong and find a suitable resolution. Could you please provide us with your contact details via WhatsApp at +31 6 53654103? Our team will review your case thoroughly and get back to you promptly.
Kind regards,
Seats and Sofas
Kudos to Ajay.
7 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Amitesh Rath,
Bedankt voor uw positieve beoordeling en voor het compliment aan onze collega Ajay. Wij zijn blij om te horen dat zijn service uw bezoek aan onze winkel tot een prettige ervaring heeft gemaakt. Uw waardering motiveert ons om onze klanten altijd zo goed mogelijk te helpen. Mochten wij u in de toekomst ergens mee van dienst kunnen zijn, dan horen wij dat graag.
Met vriendelijke groeten,
Seats and Sofas
Ricardo was excellent
Ricardo was excellent! He guided us through the options available and gave us a great deal! Very happy with my purchase.
4 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Medua Chuks,
Dank u wel voor uw mooie review! Het is geweldig om te horen dat Ricardo u uitstekend heeft geholpen en u blij bent met uw aankoop. Wij waarderen uw vertrouwen en hopen dat u veel plezier zult hebben van uw nieuwe bank.
Met vriendelijke groeten,
Seats and Sofas
Worst customer experience ever in the…
Worst customer experience ever in the Netherlands
15 November 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Vaish,
Dank u voor uw review. Het spijt ons te horen dat u een negatieve ervaring heeft gehad met onze klantenservice. Dit is uiteraard niet het niveau van service dat wij willen bieden. Wij willen graag meer te weten komen over wat er is misgegaan, zodat wij dit kunnen oplossen en voorkomen dat dit in de toekomst gebeurt.
Wilt u uw contactgegevens en meer informatie over uw ervaring sturen via WhatsApp naar +31 6 53654103? Wij zullen er alles aan doen om een passende oplossing te bieden.
Met vriendelijke groeten,
Seats and Sofas
Poor Quality and Dishonest Sales Team, comitting Fraud.
I ordered a fully mechanised topline sofa from seat and sofa as I moved into my new home.
The sofa was delivered 3 months late, delaying plans to move in, with broken pieces.
While this may be an issue with a supplier, I was surprised with a downgrade in function when compared to the showroom.
When I enquired about this, I was surprised to see the sales team mention that I had signed for this downgraded model without my awareness. This is fraud, given that prices are not listed on the sofa model and the customer has no idea on what he is signing up for just going by the model name
I am contemplating if this calls for legal action based on the response I recieve from the company.
Company should profit by increasing the gap between procurement and sale, but do this ethically - the customer feels cheated and hurt with such actions!
26 December 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Akhil,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons zeer te horen dat uw bestelling niet naar tevredenheid is verlopen. We begrijpen hoe vervelend het is wanneer een bestelling later wordt geleverd en niet overeenkomt met uw verwachtingen. Dit is zeker niet de ervaring die wij willen bieden.
Wij nemen uw opmerkingen over onze verkooppraktijken en productkwaliteit uiterst serieus. Zou u uw contactgegevens willen sturen naar +31 6 53654103 via WhatsApp? Wij willen graag uw situatie onderzoeken en een passende oplossing bieden.
Met vriendelijke groeten,
Seats and Sofas
Ricardo was very helpful!
21 December 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Meltem Apti,
Thank you for your kind words! We are thrilled to hear that Ricardo was able to assist you effectively at our store in The Hague. Providing excellent service is always our goal, and we’re glad to know we met your expectations. We hope you enjoy your purchase and look forward to welcoming you back in the future!
Kind regards,
Seats and Sofas
BAD quality and WORST customer service
There are two problems.
One, the side of the sofa is not aligned to the floor even after correct installation. There is a gap between the floor and legs.
The second one , is the fabric has some defect in some of the seating place.
I asked for the fix , but they gave a lot of excuses and asked to fix myself. This is just after getting the product.
12 November 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Manish,
Dank u voor uw review. Het spijt ons dat de kwaliteit van de bank niet aan uw verwachtingen voldoet. De problemen met de uitlijning en de stof nemen we zeer serieus, evenals uw ervaringen met onze service. Dit is niet de ervaring die we onze klanten willen bieden.
We willen graag uw situatie verder bespreken. Zou u ons uw contactgegevens willen sturen via WhatsApp op +31 6 53654103?
Met vriendelijke groeten,
Seats and Sofas
Satisfied with purchase
Help and attentive attitude of Ajay and Ricardo made all the difference..
2 December 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Customer,
Thank you for your positive review and kind words about your experience at Seats and Sofas! We are delighted to hear that the helpful and attentive attitude of Ajay and Ricardo made a difference in your purchase experience. Providing excellent service is our top priority, and it’s wonderful to know we succeeded in your case.
We hope you enjoy your purchase to the fullest. Should you have any questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Seats and Sofas
Scammers!
Scammers! Never shop there! I wasted a year of my life trying to get my couch. Everytime I call they tell me something different. All you need to do is look them up in the news to see how they use sleazy sale tactics to scam people.
8 November 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Lotte Janssen,
Thank you for your feedback. We sincerely regret that your experience with us did not meet your expectations. We strive to serve each customer promptly and transparently, and we are sorry that you feel this has not been the case. We understand how frustrating extended wait times and inconsistent information can be and would appreciate the chance to discuss this with you to work toward a resolution.
Could you please share your contact details with us via WhatsApp at +31 6 53654103? We are here to help.
Kind regards,
Seats and Sofas
Appalling customer service, broken couch, unfulfilled promises..
Appalling customer service, broken couch, unfulfilled promises..
The whole experience from the beginning is extremely painful, annoying and infuriating.
My couch arrived broken and even though I contacted Seats and Sofas right away, I still had to prove that it arrived damaged.. The damage is clearly caused by an incorrectly put-together piece and was not visible outside of packaging. After some discussion Seats and Sofas agreed to fix my couch for free, if I transport it back to their factory. As I am unable to transport couches on my own, they told me to pay 75 EUR, and they will come and pick up my couch, bring it to their store, fix it and bring it back. (Mind you, at this point I already paid 150 EUR just for one way transport, but that is another story..)
I paid on the same they as they requested, but on the day that they promised noone came to pick up my couch.
In the meanwhile customer service sends their emails from a no-reply email adress and they urge me to go to the store if I have any questions. Since the couch arrived broken (more than 2 weeks ago) I have been at the store more than 3 times, where the employees only say that they do not do customer service and they cannot help me with anything.
I do not recommend this company to anyone
7 November 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear David,
Thank you for sharing your detailed feedback. We sincerely apologize for the negative experience you’ve had with the delivery and repair process of your couch. It’s disappointing to hear about the inconvenience you encountered with our service, and we understand how frustrating this situation must be. We’re committed to continuously improving, and we will review your experience internally to ensure better support and customer service moving forward.
Could you please share your contact details with us via WhatsApp at +31 6 53654103? We’d be glad to assist you personally in finding a solution.
Kind regards,
Seats and Sofas
Adam welcomed us to the store right…
Adam welcomed us to the store right away and was very friendly, he offered us coffee and was very attentive. He answered all questions we asked him with a smile and overall he was very helpful. He made our experience great.
25 October 2024
Reply from Seats and Sofas - Den Haag
Beste K.,
Bedankt voor uw mooie woorden! Het is goed om te lezen dat Adam u hartelijk heeft ontvangen en alle tijd nam om uw vragen te beantwoorden. Wij hechten veel waarde aan een gastvrije sfeer en zijn blij dat hij uw winkelervaring zo prettig heeft gemaakt. Wij hopen dat uw aankoop volledig aan uw verwachtingen zal voldoen!
Met vriendelijke groeten,
Seats and Sofas
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