We went to buy a couch today and it was a really great experience. Yahya was very very helpul and patient. He listened to all of our needs and managed to help us get the perfect couch!! We're super th... See more
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We came to choose a sofa for our new house, and after a few hours we finally did. They have many options, you can try them on, customise it, and get the colors that you want, and the staff is very... See more
Company replied
We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stay... See more
Company replied
One star it’s a lot actually!!! The worst communication the just want to sell sofas and that’s it . I been there last February to buy a sofa and I bought it for my bad sake and I asked for t... See more
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Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Waldorpstraat 144, 2521 CD, Den Haag, Zuid-Holland, Netherlands
- 704450062
4.5
Excellent
864 reviews
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Well informed and reasonable price
Well informed and reasonable price. Hospitality was good
1 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Sugumar,
Thank you very much for your kind review! We are glad to hear that you found our advice informative and our prices reasonable. It’s also great to know you appreciated the hospitality.
Enjoy your purchase!
Kind regards,
Seats and Sofas
Very Good & Friendly Service
Very Good & Friendly Service. Diederik was a big help choosing the perfect couch…definitely would recommend to all my friends and family.
30 March 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Gerson,
Thank you for your kind review! Great to hear you experienced friendly service and that Diederik could help you find the perfect couch. Enjoy your purchase!
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear Prakhar,
Thank you for your review! We are glad to hear that you found our staff friendly and helpful. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear K Kitsune,
Thank you for your review! We are glad to hear that you experienced very good service. We truly appreciate it.
Kind regards,
Seats and Sofas
Great service
Great service, many options to choose from and accesible price. The customization features are nice as well
18 March 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Senne Klomp,
Thank you for your kind review! Great to hear you appreciated the wide selection, pricing, and customization options.
Kind regards,
Seats and Sofas
Amazing staff and as a foreigner awesome customer service
The staff have provided us with a fantastic deal, and we are amazed at the purchase. I would recommend Diederik if you are looking for that perfect eye-catching piece
27 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear MB,
Thank you very much for your kind review. We are delighted to read that you experienced our customer service as amazing and that our staff was able to offer you a fantastic deal. It is great to hear that Diederik made such a positive impression and helped you find an eye catching piece. We truly appreciate your recommendation and wish you many years of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Very good experience with seats and Sofa
Very good experience with seats and sofa. Executive Akanisi helps a lot in customizing and finalizing the sofa.
18 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Arun,
Thank you for your review. We are glad to hear that you had a very good experience and that Akanisi was able to help you well with customizing and finalizing your sofa. Enjoy your new sofa.
Kind regards,
Seats and Sofas
Very helpful in understanding Customer needs by Ajay
We had a good experience with Seats and Sofas executive Ajay in customizing and finalizing the deal for the sofa of our choice.
18 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Arunima,
Thank you for sharing your experience. Great to hear that Ajay was helpful in understanding your needs and supporting you in customizing and finalizing your sofa. We wish you lots of comfort with your purchase.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear Giovanna,
Thank you for your review. Great to hear that you experienced amazing customer service from Mo and Akanisi. Enjoy your purchase.
Kind regards,
Seats and Sofas
Lorenzo has really helpful in finding a…
Lorenzo has really helpful in finding a couch that fits my apartment perfectly.
12 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Chrisa,
Thank you for your kind review. We are happy to hear that Lorenzo was able to help you find a couch that fits your apartment perfectly. We will gladly pass your compliment on to him and wish you lots of comfort and enjoyment with your new couch.
Kind regards,
Seats and Sofas
Amazing service and variety
The selection is huge with a lot of customization options. Mo helped us select the best sofa and was very helpful in guiding us. Excellent service.
13 December 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Hello Kuldeep,
Thank you for your review. We are glad to hear that Mo helped you well and that you were satisfied with the variety and service.
Kind regards,
Seats and Sofas
I had an excellent experience at this…
I had an excellent experience at this sofa shop! The agent was extremely knowledgeable and helped me find the perfect sofa that fit both my style and budget. The manager was also very welcoming and ensured everything went smoothly from selection to final purchase. Outstanding service — highly recommended!
29 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Neha D
Thank you for your wonderful review. We are happy to hear you had an excellent experience in Den Haag, and that both the agent and manager supported you so well throughout your purchase.
Kind regards,
Seats and Sofas
Very nice collection and the…
Very nice collection and the salespeople were very helpful. They were willing to sit down and talk to us about our options and we got a good deal for our couch!
28 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Trishna Menon
Thank you for your positive feedback. We are glad that you enjoyed our collection in Den Haag and that our staff took the time to discuss options with you. Enjoy your new couch.
Kind regards,
Seats and Sofas
Arbi was anazing customer service…
Arbi was anazing customer service person, helped to make the best choice
24 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Dhurata Miftari,
Thank you for your wonderful words about Arbi. We are glad to hear he helped you make the best choice and that you had such a positive experience.
Kind regards,
Seats and Sofas
Arbi was really great
Arbi was really great , thank you for explaining us and showing the best option.
24 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Leotrim Dani,
Thank you for your kind review. Great to hear that Arbi explained everything clearly and showed you the best option. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
Their good reviews are fake
The reviews are fake. I can tell you that they really screwed me over. Whatever you do, do not buy from them!!! You will thank me!
Background: I went to their store, and found a couch I liked. They offered me this special deal to pay in installments, so I took it as I had just bought a new home and needed the money. I concluded a contract with them on the 5th of September, when I paid the first installment of 250 EUR, in the shop. On that day, my sofa was in stock, at the shop in the Hague, as stated by the sales assistant. The sales assistants said that I can pay the second installment when they deliver the couch and that I can make an appointment for this delivery later on. Two weeks pass, and I get a phone call that they cannot deliver the couch until I paid everything. I told the customer service that this is not what was told to me when I orginally bought the sofa etc, but they insisted so I transferred the rest of 600 EUR. I contacted them afterwards to make an appointment for the couch delivery, but as it was the weekend, they refused and said I need to contact them during workdays. I contacted them again and we agreed that they will deliver the couch on the 29th of September. They said I will be the first one the list to get her delivery. Mind you, the delivery is 150 EUR extra. On the 29th of September, the delivery man told me that my couch was at a different store (???), so the sales assistants from the Den Haag store sold the couch that was intended for me to a different customer in the meantime. Starting the 29th until the 2nd of October, I called their driver and their call center multiple times, which had all ranges of excuses from ''This is the call center in Hengelo'' (?? there is only one number) to ''I cannot help you', you need to go to the Den Haag store". I went to the store, and told them that I wanted to cancel my order, as no one knew where my order was or when it was going to be delivered. They said that as a cancellation fee, a 50% fee will be deducted from the refund and if I do not want that, I need to give them more time to deliver. It doesn't matter the cancellation was due to their inability to deliver, nor did it matter that this couch was not custom-made, so they could re-sell it to anyone. This is illegal.
It's really a disgusting way to screw people over, so that's that.
3 October 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Ioana,
We are very sorry to hear about your experience and that things did not go as expected with your order and delivery. This is not the service level we aim to provide. We would like to look into this matter further and see how we can assist you. Could you please send your contact details and reference number to denhaag@seatsandsofas.nl?
Kind regards,
Seats and Sofas
Numerous options available and sales…
Numerous options available and sales man was very helpful in explaining about sofas available.
23 September 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste SivaGanesh Gudela,
Thank you very much for your positive review. We are pleased to hear that you appreciated the wide range of options and that our salesman was able to assist you clearly and helpfully in your choice. We wish you lots of enjoyment with your new sofa and look forward to welcoming you again in the future.
Kind regards,
Seats and Sofas
Dream Sofa
I had a fantastic experience with Seats and Sofas. The quality of their couches and customer service exceeded my expectations. Anna helped us choose the best sofa and gave us a great offer.
17 August 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste customer,
Dank voor uw positieve review. We zijn blij dat u een fantastische ervaring heeft gehad in onze winkel en dat de kwaliteit van onze banken en de service boven verwachting waren. Fijn dat Anna u zo goed heeft kunnen begeleiden bij uw aankoop. Wij wensen u veel plezier met uw nieuwe bank.
Met vriendelijke groeten,
Seats and Sofas
Terrible experience
Terrible experience — complete fraud. The store staff gave different information during booking and at delivery. They’ve lost my trust, and I would not recommend them to anyone. Unfortunately I can’t rate them in negative.
7 August 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Sudama,
We are sorry to read about your experience and the loss of your trust in our services. It is never our intention to provide inconsistent information or cause disappointment during the order and delivery process.
We would like the opportunity to investigate what went wrong in your case and see how we can resolve this. Could you please send us your contact details at denhaag@seatsandsofas.nl?
Kind regards,
Seats and Sofas
Excellent customer service
The staff at Seats and Sofas have really helped us with all the info that we needed to make a decision and they have got plenty of options to chose from and finally, provided a great final offer to close the deal.
5 July 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Ashok,
Thank you very much for your kind review! We’re delighted to hear that our staff in The Hague provided you with all the information needed and guided you through our wide selection. It's great to know the final offer met your expectations and led to a successful deal.
We always strive to give our customers the best service and advice, and your satisfaction is the best reward.
We hope you enjoy your new purchase!
Kind regards,
Seats and Sofas
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