Toen we de winkel in Den Haag binnenliepen, kwam er een vrouw naar ons toe met de woorden: "Goedemorgen, kan ik u helpen?" We antwoordden dat we alleen nog maar wat inspiratie zochten. Ze zei meteen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guy that greet us was amazing, he knew his merchandise and treat us nice even tho we did not speak Dutch 10/10 service and prices
Company replied
We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stay... See more
Company replied
I had a big nightmare I sent a courier to pick up my sofa, and the store tells the driver that the sofa was picked up by another courier this is the first the second is I'm going to the store to see... See more
Company replied
Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Waldorpstraat 144, 2521 CD, Den Haag, Zuid-Holland, Netherlands
- 704450062
4.5
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arbi was really great
Arbi was really great , thank you for explaining us and showing the best option.
24 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Leotrim Dani,
Thank you for your kind review. Great to hear that Arbi explained everything clearly and showed you the best option. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
Their good reviews are fake
The reviews are fake. I can tell you that they really screwed me over. Whatever you do, do not buy from them!!! You will thank me!
Background: I went to their store, and found a couch I liked. They offered me this special deal to pay in installments, so I took it as I had just bought a new home and needed the money. I concluded a contract with them on the 5th of September, when I paid the first installment of 250 EUR, in the shop. On that day, my sofa was in stock, at the shop in the Hague, as stated by the sales assistant. The sales assistants said that I can pay the second installment when they deliver the couch and that I can make an appointment for this delivery later on. Two weeks pass, and I get a phone call that they cannot deliver the couch until I paid everything. I told the customer service that this is not what was told to me when I orginally bought the sofa etc, but they insisted so I transferred the rest of 600 EUR. I contacted them afterwards to make an appointment for the couch delivery, but as it was the weekend, they refused and said I need to contact them during workdays. I contacted them again and we agreed that they will deliver the couch on the 29th of September. They said I will be the first one the list to get her delivery. Mind you, the delivery is 150 EUR extra. On the 29th of September, the delivery man told me that my couch was at a different store (???), so the sales assistants from the Den Haag store sold the couch that was intended for me to a different customer in the meantime. Starting the 29th until the 2nd of October, I called their driver and their call center multiple times, which had all ranges of excuses from ''This is the call center in Hengelo'' (?? there is only one number) to ''I cannot help you', you need to go to the Den Haag store". I went to the store, and told them that I wanted to cancel my order, as no one knew where my order was or when it was going to be delivered. They said that as a cancellation fee, a 50% fee will be deducted from the refund and if I do not want that, I need to give them more time to deliver. It doesn't matter the cancellation was due to their inability to deliver, nor did it matter that this couch was not custom-made, so they could re-sell it to anyone. This is illegal.
It's really a disgusting way to screw people over, so that's that.
3 October 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Ioana,
We are very sorry to hear about your experience and that things did not go as expected with your order and delivery. This is not the service level we aim to provide. We would like to look into this matter further and see how we can assist you. Could you please send your contact details and reference number to denhaag@seatsandsofas.nl?
Kind regards,
Seats and Sofas
Numerous options available and sales…
Numerous options available and sales man was very helpful in explaining about sofas available.
23 September 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste SivaGanesh Gudela,
Thank you very much for your positive review. We are pleased to hear that you appreciated the wide range of options and that our salesman was able to assist you clearly and helpfully in your choice. We wish you lots of enjoyment with your new sofa and look forward to welcoming you again in the future.
Kind regards,
Seats and Sofas
Dream Sofa
I had a fantastic experience with Seats and Sofas. The quality of their couches and customer service exceeded my expectations. Anna helped us choose the best sofa and gave us a great offer.
17 August 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste customer,
Dank voor uw positieve review. We zijn blij dat u een fantastische ervaring heeft gehad in onze winkel en dat de kwaliteit van onze banken en de service boven verwachting waren. Fijn dat Anna u zo goed heeft kunnen begeleiden bij uw aankoop. Wij wensen u veel plezier met uw nieuwe bank.
Met vriendelijke groeten,
Seats and Sofas
Terrible experience
Terrible experience — complete fraud. The store staff gave different information during booking and at delivery. They’ve lost my trust, and I would not recommend them to anyone. Unfortunately I can’t rate them in negative.
7 August 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Sudama,
We are sorry to read about your experience and the loss of your trust in our services. It is never our intention to provide inconsistent information or cause disappointment during the order and delivery process.
We would like the opportunity to investigate what went wrong in your case and see how we can resolve this. Could you please send us your contact details at denhaag@seatsandsofas.nl?
Kind regards,
Seats and Sofas
Excellent customer service
The staff at Seats and Sofas have really helped us with all the info that we needed to make a decision and they have got plenty of options to chose from and finally, provided a great final offer to close the deal.
5 July 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Ashok,
Thank you very much for your kind review! We’re delighted to hear that our staff in The Hague provided you with all the information needed and guided you through our wide selection. It's great to know the final offer met your expectations and led to a successful deal.
We always strive to give our customers the best service and advice, and your satisfaction is the best reward.
We hope you enjoy your new purchase!
Kind regards,
Seats and Sofas
DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
On January 2nd, we purchased a sofa for €1757 from the store in The Hague. During the assembly process at home, we noticed that the bottom of the sofa was broken. The next day, we went back to the store and reported the issue. They reluctantly agreed to pick it up from our home and send it for repair, but only after charging us €75.
They picked up the sofa a month later and sent it for repair. By June 18th, we still hadn’t received any updates, so we went back to the store. The staff were extremely rude and disrespectful to my wife—yelling at her to wait outside and not to stay inside the store. When we refused to leave, they called the police.
We explained the situation to the police, stating that we had been without a sofa for 7 months. The police acknowledged that we were in the right. We then told the store we wanted a full refund, which they agreed to. They said the refund would be processed within 12 business days, but we still have not received our money.
This Monday, we will be taking legal action and filing a lawsuit against the Den Haag branch of this terrible company. They blatantly ignore the law and even the police. We have video evidence and an official police report from that day.
DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
18 June 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Yüksel,
We sincerely regret to hear about your experience. The situation you describe is not how we want our service to be perceived, and we are very sorry for the inconvenience, frustration, and distress this has caused. We understand how important timely resolution and respectful treatment are.
To investigate and resolve this further, we kindly ask you to send your contact details and relevant documentation to denhaag@seatsandsofas.nl. We take your case seriously and would like to look into it.
Kind regards,
Seats and Sofas
Lots of options depends on the room…
Lots of options depends on the room size or style or requirement
27 June 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Sunil,
Dank u wel voor uw review. Fijn dat u de ruime keuze aan banken en stijlen in onze winkels waardeert. Wij vinden het belangrijk dat onze klanten kunnen kiezen op basis van ruimte, stijl en persoonlijke wensen. We hopen dat u een mooie bank heeft kunnen vinden die perfect bij uw interieur past. Mocht u nog vragen of hulp nodig hebben, staan onze medewerkers in Den Haag of een andere vestiging graag voor u klaar.
Met vriendelijke groeten,
Seats and Sofas
Great service and very nice sofas!
The guys working at the store were super helpful and engaged. They took time to explain to us everything and we were able to negotiate a better price.
22 May 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Andrea,
Hartelijk dank voor uw positieve review over onze vestiging in Den Haag. Wat fijn om te horen dat u tevreden bent over onze service én over de bankstellen die u bij ons heeft uitgezocht. We waarderen het enorm dat u de tijd heeft genomen om uw ervaring te delen.
We zijn blij dat ons team u goed heeft kunnen helpen en dat de duidelijke uitleg én het onderhandelen over de prijs hebben bijgedragen aan een prettige aankoopervaring.
Wij wensen u veel plezier met uw nieuwe bank!
Met vriendelijke groeten,
Seats and Sofas
Good price-quality ratio
Good price-quality ratio. Great service, many options to choose from and accesible price. It’s great that you can adapt it to your needs. Some minor details from the finishing and pick up has to be arranged, but this is mentioned when purchased (so no surprises). Would gladly recommend.
23 March 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste heer Moreno,
Hartelijk dank voor uw positieve review. Wat fijn om te horen dat u tevreden bent over de prijs-kwaliteitverhouding en de ruime keuze binnen ons assortiment. We waarderen het ook dat u benoemt dat er bij aankoop duidelijkheid wordt gegeven over de afwerking en afhaling — transparantie is voor ons erg belangrijk.
Het doet ons plezier dat u ons zou aanbevelen en we hopen u in de toekomst weer van dienst te mogen zijn.
Met vriendelijke groeten,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Beste Obaid Ayyubi,
Hartelijk dank voor uw positieve beoordeling! Wij vinden het fijn om te horen dat u tevreden bent met onze service. Mocht u in de toekomst nog iets nodig hebben of een vraag hebben, dan staan wij graag voor u klaar.
Met vriendelijke groeten,
Seats and Sofas
good experience
We purchased our sofa on 21 dec 2024 from The Hague shop and it has been delivered on 27 Feb 2025. The quality of the sofa is great! It was exactly what we were looking for. It was a very good experience. Thanks Ricardo and Adam.
27 February 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Vahid,
Bedankt voor uw positieve review! We zijn erg blij om te horen dat u een goede ervaring had in onze winkel in Den Haag en dat de bank aan uw verwachtingen voldoet. Het is fijn dat u precies gevonden heeft wat u zocht. We zullen Ricardo en Adam ook zeker bedanken voor hun inzet. We hopen dat u nog jarenlang van uw nieuwe bank zult genieten!
Met vriendelijke groeten,
Seats and Sofas
Adam helped us
Adam helped us. He is nice and very helpful
We bought a sofa on the spot
1 March 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Wasma Alhusainy,
Thank you for your kind words! We are delighted to hear that Adam provided you with great assistance and that you found the perfect sofa. We strive to offer excellent customer service, and it’s always rewarding to hear positive feedback. We hope you enjoy your new sofa for many years to come!
Best regards,
Seats and Sofas
Big variety of sofas and good service
Big variety of sofas and combination of fabrics. Service in the shop was very good. Tarig gave us a lot of info, answered all our questions and explained about the offer they were having that day. He also explained the options for delivery and transport, which are from an external company
8 February 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Erix,
Hartelijk dank voor uw positieve review over onze service en het grote aanbod aan banken en stoffen in onze winkel in Den Haag. We zijn blij te horen dat Tarig u uitgebreid heeft kunnen informeren en helpen met uw keuze. Wij hopen dat u veel plezier zult hebben van uw nieuwe bank!
Met vriendelijke groeten,
Seats and Sofas
I went there last weekend to look for a…
I went there last weekend to look for a sofa. Their sofas are comfortable, affordable, and beautifully designed.
The employees were amazing, they were very useful in the decision of the fabric and colours.
Definitely reccommended
18 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Luca,
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your visit to our showroom and appreciated our comfortable and beautifully designed sofas. It’s great to know that our team was helpful in assisting you with the choice of fabric and colors. We’re glad you had a positive experience and hope you enjoy your new sofa. We look forward to welcoming you back in the future!
Kind regards,
Seats and Sofas
If there was a half-star review
If there was a half-star review, I'd give it. The 1-star is for getting the sofa ready within the suggested timeframe. All you get from Seats and Sofas is a very expensive, horrible service. They delivered oversized sofas, and after filing a complaint, they called (after 3 working days) to let me know there was nothing they could do. They basically want to avoid making adjustments because they love squeezing every buck from you while providing a horrible service in return. Note, that I didn't specify the size of each seat, I provided them with the architecture of my house and they sent this. Apparently, it's my fault they didn't get the measurement right. Save your money, and use another provider. You'll definitely see a cheaper, better alternative.
Re: They responded to my review and suggested I contact them. After contacting them, they make the same claim that the evidence I provided of the right measurement was for a previous sofa which I didn't order. Does the measurement change if I order a different sofa? Like I previously said, this is a horrible company that will never accept blame or work to solve issues. They just want to act like they care but they really don't. Order an expensive sofa at your own peril.
16 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Mr. Oluwaseun,
Thank you for your detailed feedback. We regret that your experience did not meet expectations and understand your concerns regarding the oversized sofas and follow-up service. It is never our intention to cause inconvenience, and we sincerely apologize for any frustration caused.
We would like to look into this matter further to understand what went wrong and find a suitable resolution. Could you please provide us with your contact details via WhatsApp at +31 6 53654103? Our team will review your case thoroughly and get back to you promptly.
Kind regards,
Seats and Sofas
Kudos to Ajay.
7 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Amitesh Rath,
Bedankt voor uw positieve beoordeling en voor het compliment aan onze collega Ajay. Wij zijn blij om te horen dat zijn service uw bezoek aan onze winkel tot een prettige ervaring heeft gemaakt. Uw waardering motiveert ons om onze klanten altijd zo goed mogelijk te helpen. Mochten wij u in de toekomst ergens mee van dienst kunnen zijn, dan horen wij dat graag.
Met vriendelijke groeten,
Seats and Sofas
Ricardo was excellent
Ricardo was excellent! He guided us through the options available and gave us a great deal! Very happy with my purchase.
4 January 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Medua Chuks,
Dank u wel voor uw mooie review! Het is geweldig om te horen dat Ricardo u uitstekend heeft geholpen en u blij bent met uw aankoop. Wij waarderen uw vertrouwen en hopen dat u veel plezier zult hebben van uw nieuwe bank.
Met vriendelijke groeten,
Seats and Sofas
Worst customer experience ever in the…
Worst customer experience ever in the Netherlands
15 November 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Vaish,
Dank u voor uw review. Het spijt ons te horen dat u een negatieve ervaring heeft gehad met onze klantenservice. Dit is uiteraard niet het niveau van service dat wij willen bieden. Wij willen graag meer te weten komen over wat er is misgegaan, zodat wij dit kunnen oplossen en voorkomen dat dit in de toekomst gebeurt.
Wilt u uw contactgegevens en meer informatie over uw ervaring sturen via WhatsApp naar +31 6 53654103? Wij zullen er alles aan doen om een passende oplossing te bieden.
Met vriendelijke groeten,
Seats and Sofas
Poor Quality and Dishonest Sales Team, comitting Fraud.
I ordered a fully mechanised topline sofa from seat and sofa as I moved into my new home.
The sofa was delivered 3 months late, delaying plans to move in, with broken pieces.
While this may be an issue with a supplier, I was surprised with a downgrade in function when compared to the showroom.
When I enquired about this, I was surprised to see the sales team mention that I had signed for this downgraded model without my awareness. This is fraud, given that prices are not listed on the sofa model and the customer has no idea on what he is signing up for just going by the model name
I am contemplating if this calls for legal action based on the response I recieve from the company.
Company should profit by increasing the gap between procurement and sale, but do this ethically - the customer feels cheated and hurt with such actions!
26 December 2024
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Akhil,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons zeer te horen dat uw bestelling niet naar tevredenheid is verlopen. We begrijpen hoe vervelend het is wanneer een bestelling later wordt geleverd en niet overeenkomt met uw verwachtingen. Dit is zeker niet de ervaring die wij willen bieden.
Wij nemen uw opmerkingen over onze verkooppraktijken en productkwaliteit uiterst serieus. Zou u uw contactgegevens willen sturen naar +31 6 53654103 via WhatsApp? Wij willen graag uw situatie onderzoeken en een passende oplossing bieden.
Met vriendelijke groeten,
Seats and Sofas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.