Seats and Sofas - Capelle aan den IJssel Reviews 

It’s a very nice sofa shop, you can find many style with different price but with great quality! The service was wonderful! I just came inside to take a look and came out with a new sofa!
Thank you!

I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup.

They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them.

It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund.

The service has been unprofessional, with poor communication and zero accountability.

I strongly advise against buying from this company.

We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP.

The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived.
Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.

I am writing to express my deep frustration regarding my recent order, which I waited nearly 10 weeks to receive (it is in the expected time that's true but nonetheless). Upon delivery, I discovered that the adjustable middle section of the sofa—one of the wooden parts—arrived significantly damaged. I'm not entirely sure how it's possible for the item to be shipped in such a condition.

I do love the couch itself don't get me wrong and was initially very happy with it, but seeing that this brand new sofa is already damaged is, as you can imagine, completely unacceptable. Additionally, there was a protruding metal nail sticking out of the side of the couch, which even left a small hole.

After such a long wait, receiving a sofa in this condition is incredibly disappointing. I was genuinely excited to receive it and very happy with the colour and softness, but unfortunately, this level of quality control is simply not acceptable.

Overall, if the product was delivered in the normal condition I would have been quite happy with it, even though the wait was long, and the delivery was not included in the price - something that was clear only after making the purchase. I tried to contact the store by email so we can reach an agreement with them, but still have not received any response.

It was horrible experience as soon as we made our full payment...They lie to your face, they scam you with misleading information upon where you make your signature and they don't even bother to make the proper customer service to accredited themselves as the place to go.

We got the sofia sofa directly for it's purpose of it being a sofa bed function. Once we received the sofa and unpackaged it there was immediate signs of damage.

But the most important part was that there wasn't a sofa bed function to it! It looked like the sofa that we ordered but it was not the correct sofa.

Once i went to the store to confront this 'misguidance' (I generally thought it was a miscommunication at the order) they straight up showed me a picture of a L-shape drawing and because it didn't say 'bed function' it was created without one.

How bloody misleading and thievery upon them to not even confirm to my face upon making the original order when time and time again as we made the purchase we asked this function in particular!

Why?

We wished to return the sofa but at first you're manager said we only take returns from online order. You can't order online.
Then he said can't return because of the damage.
So we can return the sofa? But only when it's okay for you?

Mockery to my face.

Following more review's i see how more people have had worse treatment then myself.

They mislead people with the delivery dates and products. They should be taken to consumer courts.

Couch delivered with wrong console. It lasted 7 months and it could not be arranged to deliver what we ordered. We received a different console and for all the waiting and days off from work they have given eur.100,-(!) discount.
Seats and Sofas can see my long history of problems in their system. Not calling back, not holding promises, a list to long to mention. If they want I can give them a list from what happend from day 1 to the last day. The cupholders were finally built in by a company named HMR Capelle aan den IJssel. Tears in my eyes. Such bad work. Transports by LMD, impossible to make appointments and bad behaviour.
After months of disaster we finally have or money back. Seats and Sofas picked up their couch and sended our money back after our review on Trust Pilot. Seats and Sofas, HMR and LMD. Never again in our lives.

They do not tell you in advance that the prices are excluding the delivery cost, and when you now arrange the delivery, they will tell you get it from other location which increases your delivery cost.

We came in before closing and we were still professionally and efficiently helped. The salesman listened to our requirements and gave us good options in our price range.
The sofa is very comfortable and high quality.
Would definitely recommend this shop

Goedkoop sofa's maar goed opletten over bezorging. Heel veel beloftes gemaakt maar uiteindelijk bezorging is niet hun probleem. Ik was beloofd dat ik voor 150 euro thuis geleverd krijg maar uiteindelijk 185 betaald. Extra zitje wat ik besteld had moet ik zelf gaan ophalen...dus maak goede afspraken voor bezorging

Update 1
After response from Seats en Sofas, i contacted the given number and was told that you will be contacted asap. 2 days further and no contact. Again sent a reminder and am again promised to be contacted asap...still waiting

Update 2
I was never contacted and eventually i called and i was told that your order is in Alkmaar. I told them that I ordered in Capelle so why should i get it from Alkmaar. To which i was told if you want to have it Capelle then it will be only after 8th Oct. (Alkmaar is only 100 kms from Capelle). I said fine i will get it from Capelle on 8th Oct.
Today 7th Oct 2024, i got a mail that the order is Zoeterwoude. I called again and was told that the sofa is still in Alkmaar and they dont know what has gone wrong.

Very pathetic state of affairs, my advice to all customers of seats n sofa, pay somewhat extra somewhere but dont buy stuff from them

Update 3
I called on 8th oct and was told that the sofa will arrive on 17 oct. Again long excuses and more lies. Called on 17 oct and was told 18th it will arrive. Called on 18th and was told it will arrive by the evening. Personally visited the shop and guess where sofa is still not there. Was promised it will arrive on 21st oct and we will call you tomorrow. Got a call on 19th and they again dont know where it is. Requested to cancel but thats not possible....

Ik ben nu gevraagd via de reactie op dit review om contact op te nemen via whatsapp. Dit heb ik ook al 2 keer gedaan maar geen resultaat. Enige reactie wat ik krijg is. We hebben de afdeling benaderd maar verder gebeurt er niets. Dit was al 5 weken geleden. Ze zijn gewoon oplichters

I purchased a sofa from the hague branch, I explicitly told them I'm only going to buy a sofa if it is available in the first week on July, the sales person and manager agreed on the same and that's why I purchased the sofa with an agreement. Now I'm trying to reach the hague branch they are not answering my call, email, or any complaints. I feel deceived and lied by the sales person and manager. really terrible experience.

We purchased a 7 seater sofa and when we opened it, in of the sofa there was a big dent and when we put in our complaint t they are like prove it if it’s from us. What kind of service is this by just denying, I really regret buying 2300 euros on this. Please beware and don’t fall for their trap. Go for well n own brands at least their after sales will be good.

The worst experience in my life, a gathering of incompetents with some very bad sofas manufactured by who knows what country, a sofa that only lasted a week, after a year-long struggle, I got the money back, I honestly tell you all, you have a great be careful with this "company"

Fast, easy, good price

Good Communication and bartering skills, customer retaining policy

Falencia was really great, she was friendly and catered to our needs. She was welcoming and took us through the various couches and explained the benefits of the different ones. We were very impressed with the wide range of sofas and the staff at the front counter were helpful, even though we had some issues with the payment.

I got a sofa called Lily, really poor quality, not only did they ruin it during transport, plus less than a year later the material started to ruin (and I got the more expensive material). consider that I have neither animals nor children and the sofa already sucks, it looks like it is 5 years old instead of 10 months!!! very expensive sofas and really poor quality materials, I really regret having spent my money on this brand, I'm very very sad

My experience with Seats and Sofas has been extremely disappointing, to say the least. The service provided by this company is, without a doubt, among the worst on the planet. While they are quick to entertain your inquiries and concerns when you're in the process of making a purchase, their commitment to customer satisfaction seems to vanish once the transaction is complete.

I strongly advise against ever purchasing anything from Seats and Sofas. It might be a wiser decision to invest more money elsewhere, as the frustration and disappointment you'll likely encounter with this company are not worth the initial savings.

My ordeal began in May when I ordered a sofa from Seats and Sofas. Unfortunately, it was delivered at the end of August with a noticeable defect. Despite their assurance to repair the issue, I have not received any updates or communication from them to date. Attempts to contact them by phone have been futile, as no one answers the calls. Email inquiries have gone unanswered as well. Even visiting their store proved unhelpful, as they simply provided another phone number for repair inquiries.

In summary, my experience with Seats and Sofas has been marked by poor service, unfulfilled promises, and a complete lack of communication. I strongly caution anyone considering a purchase from this company to think twice and explore alternative options for a more reliable and customer-focused experience.

Diedrik helped us a lot to choose the couch and color, he even gave us a discount and explained how the pick-up works.

Good service, I like Seats and Sofas.