Sealy UK Reviews 1,493

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and support, which often leads to restful sleep. The delivery service is frequently described as efficient and helpful, with staff often going above and beyond to assist with setup and removal of old items. People also appreciate the friendly and knowledgeable staff who provide excellent advice and service. However, some customers were dissatisfied with specific product issues, such as mattresses developing dips or sags after a short period, or being too firm and causing discomfort. A few people also experienced problems with delivery, including damaged items or unhelpful delivery personnel.

What people talk about most

Product

People report positive experiences with product, often praising the great quality build and durability of... See more

Quality

Consumers find quality to be positive, with many praising the great build and durability of mattresses, often... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the efficiency and... See more

Staff

Clients share positive opinions on staff. Many customers praise the helpfulness and efficiency of sales and... See more

Service

Customers had positive experiences with service. Many reviewers praised the brilliant service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a really brilliant service from start to finish. Mattress took almost 3 weeks to be delivered, then we had a trial and unfortunately it was not supportive enough for us so had to be returned. Too... See more

Company replied

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied

Rated 5 out of 5 stars

I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more

Company replied

Rated 5 out of 5 stars

This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Not as good as my previous Sealy in Hong Kong

Not as good as my previous mattress in Hong Kong. This one is too soft , not supportive as I expected.

17 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.
We're sorry to hear you are finding your new mattress too soft for your liking. We would recommend discussing your options with the retailer.

Best wishes
Sealy UK

Rated 5 out of 5 stars

This is the most comfortable mattress I…

This is the most comfortable mattress I have slept on in my 65 years! It is also quite light which is useful because we have an otterman bed, so lifting it is much easier than our last mattress. I would have no hesitation in recommending it.

16 February 2026
Sealy UK logo

Reply from Sealy UK

Hi Peter, Thank you for your wonderful review!

Rated 4 out of 5 stars

Delivery was on time

Delivery was on time, exchange of mattresses went smoothly and efficiently.
Can feel when my partner gets out of bed, more so than our old mattress which is a little disappointing.

12 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review

Rated 4 out of 5 stars

Strong smell from matteress our mattress 7-8 weeks ago and…

Received our mattress 7-8 weeks ago and the smell from the mattress was overpowering, after contacting the retailer we bought it from they went through the usual things like air it well etc but the smell was to much so they visited us to check the smell out and they agreed it was strong ,they went away and rang seals who agreed to replace it . The new mattress was delivered this week and the smell was ok this is excellent service by both sealy and my retailer
Very happy customer

13 February 2026
Sealy UK logo

Reply from Sealy UK

Hi Stuart,

Thank you for your review, we're sorry to hear your mattress had a strong smell and apologise for any inconvenience. We're pleased your mattress has now been replaced and hope you will be sleeping comfortably for many years to come.

Best wishes
Sealy UK

Rated 5 out of 5 stars

Love, Love, Love Sealy beds

Always have purchased Sealy beds. Always Loved them.

I purchased another expensive mattress brand to buy local…. Every day I missed my Sealy mattress, the other mattress only 18 months old had to go, it went out the door as my new Sealy mattress came in. In future I will only ever buy Sealy beds. Sleeping much better now thank you.

11 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Excellent service

Excellent service. The delivery men were very professional and helpful. They took care of the surroundings ie wallpaper and carpet and where personal full.

9 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your 5* review

Rated 4 out of 5 stars

Very well made mattress

Very well made mattress. I can appreciate it's quality just too firm for me

11 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review,
We're sorry you found your new mattress a little too firm
Best wishes
Sealy UK

Rated 3 out of 5 stars

It was firmer than I expected.

I purchased my double Sealy Alston Gel Advantage Pillow Top Mattress on the 3rd Feb 2026. from Amazon uk and it was sold and delivered by Mattressman and labelled Mattressman. It was firmer than I expected, but it was only 25cm high so it may be that pillow top was thinner.
The Sealy specifications are 135cm x 190cm (approx. 4'6" x 6'3") mattress featuring a 29cm depth.
I will probably have to buy a mattress topper to make it more comfortable.

5 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

The depth is measured at the loft of the mattress which is the very deepest point. Measuring the side of the mattress will give a different reading.
We're sorry you're finding it a little too firm and hope a topper helps to provide the additional luxury required.

Best wishes
Sealy UK

Rated 5 out of 5 stars

New mattress

Had to change our mattress after far too many years of use. The Sealy has proved a good replacement; not cheap but well constructed and nicely firm at the edges.

29 January 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your 5* review

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