Just a really brilliant service from start to finish. Mattress took almost 3 weeks to be delivered, then we had a trial and unfortunately it was not supportive enough for us so had to be returned. Too... See more
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Review summary
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Reviews shaping this summary
Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more
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I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more
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This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more
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Company details
Written by the company
Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.
Contact info
Station Road, CA7 2AS, Carlisle, United Kingdom
- 01697320342
- salesorders@sealy.co.uk
- sealy.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Reply from Sealy UK
Thank you for your lovely review
New mattress
Had to change our mattress after far too many years of use. The Sealy has proved a good replacement; not cheap but well constructed and nicely firm at the edges.
29 January 2026
Reply from Sealy UK
Thank you for your 5* review
Delivered when said
Delivered when said, unwrapped, positioned and took wrapping away.
6 February 2026
Reply from Sealy UK
Thank you for your 5* review
Problem with mattress quickly resolved
Problem with mattress quickly resolved. Thanks to all involved.
23 December 2025
Reply from Sealy UK
Thank you for your 5* review
What sleepless nights?
Excellent product supplied by a first class retailer, St James Beds in Kings Lynn. Delivered on time with exceptional customer service. Sleepless nights a thing of the past.
6 February 2026
Reply from Sealy UK
Thank you for your review. We're delighted to hear of your experience.
Reply from Sealy UK
Thank you for your 5* review
Comfortable quality bed giving us a…
Comfortable quality bed giving us a great nights sleep.
4 February 2026
Reply from Sealy UK
Thank you for your 5* review
I was expecting firm mattress but it’s…
I was expecting firm mattress but it’s not firm I found it very soft I’m sorry about not giving positive feedback
3 February 2026
Reply from Sealy UK
Hi Bharat,
Thank you for your review.
We're very sorry to hear you're not finding your new mattress as firm as you hoped. Did you have the opportunity to try it before buying?
If you'd like us to look into this and advise further regarding the firmness of your mattress, please get in touch with us with details of your order at customercare@sealy.co.uk
Best wishes
Sealy UK
Wonderfully comfortable mattress
I find Sealy mattresses to be wonderfully comfortable and having purchased my first one almost 12 years ago when the opportunity arose to replace it I didn't waste any time. We all know that a good night's sleep is essential for one's health and well being and Sealy mattresses definitely contribute to this in spades.
27 January 2026
Reply from Sealy UK
Thank you for your 5* review
Delivery ready earlier than programmed
Delivery ready earlier than programmed. Very efficient delivery of new and collection of old mattress
2 February 2026
Reply from Sealy UK
Thank you for taking the time to leave a review, your feedback is appreciated :)
Bought as a replacement for my old…
Bought as a replacement for my old mattress. I’ve had a Sealy previously so I knew I wouldn’t be disappointed. Excellent quality. Highly recommended.
26 January 2026
Reply from Sealy UK
Thank you for your lovely review
Bought this as I was suffering from…
Bought this as I was suffering from aches and pains, with it saying it specifically helped. Made it worse but it has now given my wife terrible backache/pains near her shoulders, ended buying a topper to try and make it softer. Obviously the bed is too firm, quality and workmanship of the mattress is good but overall it hasn’t brought me or the wife a good nights sleep.
1 February 2026
Reply from Sealy UK
Hi Alan,
Thank you for your review.
We're really sorry to hear that you are finding your new mattress too firm for your requirements.
A topper should help provide additional luxury where required, however if this is not the case we would recommend contacting the retailer to discuss your options further.
Best wishes
Sealy UK
Reply from Sealy UK
Thank you for your review,
Mattress fillings and components will naturally bed themselves in, especially in the areas where body weight is concentrated, however it should not be detrimental to the performance of the mattress.
If you feel the mattress has softened excessively, please do get in touch with the retailer who will investigate further.
If you need any further assistance, please don't hesitate to contact us at customercare@sealy.co.uk
Best wishes
Sealy UK
First night of sleep
First night of sleep, my aches had calm down to very minimal which was a great relief for me.
21 January 2026
Reply from Sealy UK
Thank you for your review, this is great to hear :)
Not sure which mattress you are…
Not sure which mattress you are referring to. The one we purchased on 5/01/2026 which we retuned or the replacement we received on 9/03/2026.
30 January 2026
Reply from Sealy UK
Thank you for your review Alice,
We hope you are very happy with your replacement mattress.
Best wishes
Sealy UK
Reply from Sealy UK
Thank you for your 5* review!
The most comfortable mattress we have…
The most comfortable mattress we have ever had leading to a wonderful nights sleep
20 January 2026
Reply from Sealy UK
Thank you for taking the time to leave a review :)
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