SDHC Private GP Service Reviews 

103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the ample time provided to discuss concerns without feeling rushed. Many people appreciate the kind, caring, and attentive staff, who listen carefully and offer clear explanations and options. The overall process is described as smooth and efficient, with appointments often running on time and providing a high standard of care. Reviewers frequently recommend this service for its patient-centered approach and the exceptional support received from both doctors and nurses. The receptionists are noted for being warm and welcoming, contributing to a positive overall experience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the superb, friendly, and encouraging... See more

Service

Users describe positive interactions with service, consistently highlighting the friendly staff and excellent... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the caring, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SDHC private GP service is really excellent. Easy to book an appointment when you need it, and great to see a very professional GP who has the skills to sort out your medical problems, and the time to... See more

Company replied

Rated 5 out of 5 stars

I cannot rate this practice highly enough. I have had a few issues with my weight loss journey. Each time there was a problem I received advice and support from both doctors and nurses. I couldn’t be... See more

Company replied

Rated 5 out of 5 stars

My appointment this morning was everything I could have wished for. A doctor who listened to me carefully and who offered me several options for my problem. He was kind and caring. Receptionists wer... See more

Company replied

Rated 5 out of 5 stars

It was like doctoring used to be. Time to explain the problem and its history, I was listened to and made to feel like a participant in the process. The GP’s examination and conclusions were share... See more

Company replied


Company details

  1. Medical Center
  2. Community Health Centre
  3. Local Medical Service

Written by the company

Through our NHS and private GP services, we want our patients to experience the best possible health and wellbeing. Our private services aim to offer the same high quality and value as our NHS services with greater accessibility and time for those able to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

103 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(103)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My appointment with the GP went very…

My appointment with the GP went very well and his advice was very helpful

2 February 2026
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback. We are pleased to hear that your appointment with the GP went well and that the advice provided was helpful.

Rated 5 out of 5 stars

My appointment this morning was…

My appointment this morning was everything I could have wished for. A doctor who listened to me carefully and who offered me several options for my problem. He was kind and caring.
Receptionists were warm and welcoming and the waiting area was comfortable. My appointment was on time and there was ample time to discuss my problem. I would without doubt use this service again.

31 January 2026
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your feedback following your appointment this morning.
We are delighted to hear that your experience was so positive- from being welcomed by our reception team to feeling listened to, supported, and offered clear options by the doctor. Providing compassionate, timely, patient‑centred care is incredibly important to us, so it is wonderful to know this came across during your visit.
Your comments will be shared with the team, who will be very grateful for your kind words.

Rated 5 out of 5 stars

SDHC professionalism and courtesy

Everyone at SDHC has demonstrated the highest professionalism and courtesy. The clinic is spacious and comfortable. Personally, I have been unable to find any basis for criticism.

13 January 2026
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your feedback. We are delighted to hear that you experienced such a high level of professionalism and courtesy from the team, and that you found the clinic environment spacious and comfortable.

Your comments are greatly appreciated and will be shared with the wider team.

Rated 5 out of 5 stars

As always I received a professional…

As always I received a professional caring service . Would thoroughly recommend this service and cannot praise it highly enough.

5 January 2026
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback with us. We are delighted to hear that you received a professional and caring service. Your recommendation and kind words are greatly appreciated.

Rated 5 out of 5 stars

Excellent patient centred service

The booking in was very good, considering the Doctor I had originally booked with is no longer available and I had to choose a new Doctor and felt nervous. I need not have worried. Dr Al- Shamaa was also excellent. very supportive, intuitive and a very good listener. If you need patient centred as opposed to task centred care, this is the place to go. Well worth the money.

5 January 2026
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your experience. We are pleased to hear that the booking process was smooth and that Dr Al-Shamaa provided excellent care. We greatly appreciate your feedback and recommendation.

Rated 5 out of 5 stars

The 30 min time slot meant I could take…

The 30 min time slot meant I could take my time and have a thorough conversation with the doctor without rushing. And the doctor was very good, listened patiently and explained his thinking and diagnosis.

23 December 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your experience with us. We are pleased to hear that the 30-minute appointment allowed you to have a thorough and unrushed conversation with the doctor.

Your feedback means a great deal to us and I will ensure that this is shared with the team.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. So so helpful. Thanks

16 December 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Good Service

Very good appointment -- we overran slightly (as usual!) but no problem or rush -- good referrals and conversation . Prescription printed instantly and all good.

22 November 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Timely follow up call after starting…

Timely follow up call after starting medication. Friendly, caring and knowledgeable

13 November 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your experience with us. We are delighted to hear that you found our follow‑up call timely and that the team came across as friendly, caring, and knowledgeable.

Rated 5 out of 5 stars

GP Appointment

I recently visited South Downs Health and Care and had an excellent experience. The appointment was well-organized, and the service provided by the doctor was outstanding. They were professional, attentive, and took the time to listen and explain everything clearly, which made me feel completely at ease.

The overall process was smooth from start to finish, and I truly appreciate the high standard of care I received. I would highly recommend them to anyone looking for compassionate and efficient healthcare.

11 November 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your experience with us. We’re delighted to hear that your appointment was well‑organised and that our GP provided the attentive and professional care you needed.

Your recommendation means a great deal to us and I will ensure your feedback is shared with the team.

Rated 5 out of 5 stars

Seen on time

Seen on time. Relaxed atmosphere and plenty of time to discuss problems. Never felt rushed.

5 November 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for your kind comments. We are pleased to hear that you were seen on time and felt comfortable during your visit.

Rated 5 out of 5 stars

Excellent - Highly Recommend

Excellent. Dr Lytton took the time to understand all my issues/concerns. He did a thorough examination. He was very understanding and realistic about where he could help. Felt very confident in him. He gave several suggestions/pointers. Very grateful to be heard.

29 October 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for your kind comments. We are pleased to hear that Dr Lytton provided a thorough and supportive consultation. I will ensure your feedback is shared with him.

Rated 5 out of 5 stars

Outstanding Doctor

Outstanding Doctor. Very understanding and knowledgeable. Would highly recommend

24 October 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your positive experience following your consultation.
Your recommendation is sincerely appreciated, and your comments will be shared with the clinical team.

Rated 4 out of 5 stars

Swift, Professional Service from Point of Enquiry

The swiftness of the service from enquiry to GP appt.
I received the info. I needed to make a decision about taking a specific medication and the GP listened to my concerns and answered my questions in an honest, transparent way.

1 October 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for taking the time to share your positive experience following your consultation. We’re pleased to hear the service was delivered promptly and that the GP provided clear, transparent advice to support your decision-making. Your comments are appreciated and will be shared with the clinical team.

Rated 5 out of 5 stars

I get brilliant support

I get brilliant support from the medical team supplying my Mounjaro jab. Kind, knowledgeable and patient. Very happy with their care.

11 September 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Dr Lytton was absolutely wonderful &…

Dr Lytton was absolutely wonderful & the first doctor to understand my tricky functional Gut problems! Felt totally reassured & will put all the suggestions into practice . The whole Clinic is such an amazing concept and so appreciated.

10 September 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Excellent service from local private GP

SDHC private GP service is really excellent. Easy to book an appointment when you need it, and great to see a very professional GP who has the skills to sort out your medical problems, and the time to really listen, and advise in a considered manner. You don't feel you have to rush the appointment, but have plenty of time to discuss any concerns you may have.

10 September 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

It was like doctoring used to be

It was like doctoring used to be. Time to explain the problem and its history, I was listened to and made to feel like a participant in the process. The GP’s examination and conclusions were shared with me and made sense.
I do maintain that, when a patient does feel the need to see a doctor, he or she is generally unsure about what’s wrong and can be worried or even frightened, and what the patient wants is information and, if possible, reassurance. It’s better to manage a situation when one has clear information about what one is facing.
Whilst I can’t say I skipped out of the consulting room, I certainly left feeling better than I went in,

29 July 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Incredibly friendly service

Incredibly friendly service. Very understanding and patient with you. Always happy to answer any questions you have.

23 July 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

Rated 5 out of 5 stars

Doctor cabinet very understanding…

Doctor cabinet very understanding doctor I appreciate the help she gave me 5 stars thank you

11 July 2025
Unprompted review
SDHC Private GP Service logo

Reply from SDHC Private GP Service

Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.

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