Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to t... See more
Company replied
To start with the telephone conversation was straightforward and polite. A quote was given, which I considered fair. A pickup time slot was given. The driver rang me 15mins before pickup. I had... See more
Company replied
Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... See more
Company replied
Company details
Written by the company
Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!
Contact info
Goose House Lane, BB30EH, Darwen, United Kingdom
- 01706577574
- scraplocal.co.uk
4.7
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
Excellent service from start to finish. Would highly recommend
21 March 2025
Reply from Scrap Local
Thank you, Clare! Your recommendation means a lot to us. 😊
Very pleased with your response and the…
Very pleased with your response and the driver was very helpful 👍 just received payment for my car. Thanks
12 March 2025
Reply from Scrap Local
We're glad you had a great experience with us, Harry. Thank you for your review!
Great service and very easy to deal with
Great service and very easy to deal with
7 March 2025
Unprompted review
Reply from Scrap Local
Thank you, Scott! We truly appreciate your feedback and are glad you had a great experience with us. 😊
After reading the reviews i became…
After reading the reviews i became anxious as my car went but nope everything was great from pick up to payment Great guys will definitely reconvened 👍
11 February 2025
Unprompted review
Reply from Scrap Local
Thank you for your review, Zena! We really appreciate your trust in us to scrap your car and are glad you had a great experience. 😊
Excellent communication and efficient…
Excellent communication and efficient from start to finish. I would highly recommend
11 February 2025
Unprompted review
Reply from Scrap Local
Thank you for your review, Sharon! We're glad you found our service efficient and communication excellent. We really appreciate your recommendation!
Brilliant service rang me straight back…
Brilliant service rang me straight back arranging a pick up money was in same day it took all of 5 minutes brilliant experience thanks would really recommend to people who want quick polite service good price and they do everything for you never even left my house thanks again.
11 February 2025
Reply from Scrap Local
Thank you for your review, Chris. We're glad to hear the process was smooth and efficient for you. Your recommendation means a lot to us!
Booked a collection for car
Booked a collection for car, phoned to double check it was 100% being collected, and they didn't show!
10 February 2025
Unprompted review
Reply from Scrap Local
Hi Stevie,
Please can you provide your reference number so I can look into this further for you.
Money not on time
Money not on time, pickup not on time, scrapped car on Thursday been told money will be send straight away, advisors on phone lying, I was told on Friday money has been sent, on Monday guy answered phone and told I'm scheduled for payment in the evening, don't reccomend, better scrap for cash in hand chaps
6 February 2025
Unprompted review
Reply from Scrap Local
Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused by the payment issue. After reviewing your case, we found that the delay was due to incorrect bank details provided on your end. Once this was identified, our team promptly contacted you to inform you of the issue and worked with you to resolve it.
We believe we maintained clear communication throughout the process, and I understand you spoke directly with our Managing Director, Martin, regarding the payment. We always strive to ensure that our customers are well-supported, and we appreciate your cooperation in resolving the matter.
Booked a collection then was Ghosted.
Booked a collection, during the booking process, Messages were replied to very quickly. However they never bothered to turn up to collect the vehicle and no messages or phone calls to say that they were unable to attend.
I sent messages for a couple of days to give them another chance however they never replied - they ghosted me.
In a way i should be thankful as i got 25% more from another firm - car.co.uk
28 January 2025
Unprompted review
Fantastic company
Fantastic company. Contacted me about my car very quickly and requested further images and information from me to gain best quote. Quoted me more than others, furthermore the care was collected and money in my account in 11 hours from start to finish. Recovery guy Danny was polite, professional and helpful. Completed the log book for me and advised me how to complete online to save time posting forms etc.
All in all it could not have gone smoother.
31 January 2025
Reply from Scrap Local
We truly appreciate your feedback and are delighted to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again in the future.
Great service from start to finish.
Great service from start to finish.
Very professional your driver was very polite & took me through the steps for processing my vehicle.
Thank you 😊
31 January 2025
Reply from Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
3 times booked and nobody collected
3 times booked and nobody collected. Wasted 3 days off work for this
30 January 2025
Unprompted review
Reply from Scrap Local
Hi Danielle, I apologise for your poor experience. If you can provide me with your registration number or job number, I'd be happy to look into this for you.
Reply from Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
Scrap Local, collection if you're lucky!
Arranged a price by text and phone call. Collection was meant to be 9-1pm Thursday 16/1/25. Waited until 1pm, no collection or phone call. Call them to be told collection team are running late could still be collected. Not! Wasted day. Called on Friday to find out what happened. They apologised and said they'd given it to wrong collection team? Since then I have had to keep calling them to chase them up and a week later, the car STILL HAS NOT BEEN collected. The phone service are helpful and apologetic when you call, but ultimately toothless. Making it a urgent matter and raising tickets is no good to me! Would not recommend.
23 January 2025
Unprompted review
Promised to collect the car on Monday
Promised to collect the car on Monday. Its now Wednesday, still not collected and they don't return your calls
20 January 2025
Unprompted review
Reply from Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
Great service
Great service from start to finish. Completed an easy to complete online form and was contacted promptly.
Car was collected as promised and resolved. Great customer service!
6 December 2024
Reply from Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
No show collection twice
No show collection twice! Total time wasters. Stay away from the cowboy outfit.
4 December 2024
Unprompted review
Response time for collection was as…
Response time for collection was as scheduled and the staff interacted well during the towing before I left him to continue his job.
2 December 2024
Unprompted review
Did what they said
Did what they said, when they said. (That rare thing)
25 November 2024
Unprompted review
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