I have placed the same order every month since July 2025 without any problems which is why i didn't know about the lack of customer service. This month only half of my order arrived (normally two... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was really good from scottish grocers, however, the pack of 12 cans had 1 burst can in, soaking the packaging and obviously leaving me 1 unit short on what i had paid for. Maybe packaging coul... See more
Order for 6 packets of Stockan’s Orkney Cheese Oatcakes from the web site. Got 6 packets of ordinary Stockan's Oatcakes with expiry date next March which isn't long. Contacted them, no reply yet. Re... See more
Truly great. Super quick delivery, decent price. Got here a couple days after ordering. Living in England and not having red box cheesy pasta is not a problem anymore. Thanks again.
Company details
Written by the company
E-commerce platform for individual grocers
Contact info
United Kingdom
- scottishgrocers.co.uk
3.0
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly company
Very friendly company. When I contacted them with a slight problem they were on to it straight away and kept me informed. Very impressed that they recycle boxes. My sweets arrived in a box that had previously contained wine!
7 June 2024
No crisps
No crisps, no communication, no answer to mails just nagging for experience rating. So here you go.
28 April 2024
Very pleased
Very pleased!
I can honestly say I was slightly apprehensive because I was ordering from a long distance. It got here super quick ans any emails I sent were replied to the same day! It came well wrapped and protected! Will be ordering again!
25 February 2024
Delivery within a few days
Delivery within a few days. Always get a phone call to say when is ok to drop off
26 January 2024
prompt &efficient service
3 January 2024
No communication
No communication, no order info on top of that order never arrived thats 20 bucks ill never see again lol
23 December 2023
Goods were not delivered cannot get to…
Goods were not delivered cannot get to complain not a good service
12 December 2023
Truly great
Truly great. Super quick delivery, decent price. Got here a couple days after ordering. Living in England and not having red box cheesy pasta is not a problem anymore.
Thanks again.
13 December 2023
I had my order cancelled and refunded…
I had my order cancelled and refunded without giving me any information as to why. Very poor communication from the company.
12 December 2023
Wrong items
Order for 6 packets of Stockan’s Orkney Cheese Oatcakes from the web site. Got 6 packets of ordinary Stockan's Oatcakes with expiry date next March which isn't long.
Contacted them, no reply yet.
Reply 2 days later, needed photo evidence, offered to send correct items or refund, chose items...
9 December 2023
Great price and easy to order
Really easy to order, very good price and delivered really quickly. Delivered irn bru glass bottles to South Wales as you can't get them anywhere here and by far the cheapest.
15 November 2023
Got the delivery a day earlier than…
Got the delivery a day earlier than expected delivery date and I have to admit I am addicted to dropkick pwr bru so nice
13 November 2023
Fantastic flour
Fantastic flour, well packaged and delivered in good order. Took a little bit longer than advertised to arrive, but well worth it when it did. Will happily buy again.
23 October 2023
I placed my order Thursday last week…
I placed my order Thursday last week and today I received an email stating its cancelled. WHY??? No Explanation Whatsoever.
Very Very bad experience
Waiting for the refund:-(
19 October 2023
Food order.
I ordered 10 boxes of pasta and they arrived well parcelled two days later.
Excellent service.
17 October 2023
Scottish Grocers we’re amazing
Scottish Grocers we’re amazing, I called them from Cornwall and asked lots of questions especially regarding expiration date considering the company who usually make product doesn’t anymore which is sad😔however saying that Scottish Grocers were awesome in providing what I required and with a long shelf life 🙂 than you for an amazing service and delivery *****
16 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.