I have placed the same order every month since July 2025 without any problems which is why i didn't know about the lack of customer service. This month only half of my order arrived (normally two... See more
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Service was really good from scottish grocers, however, the pack of 12 cans had 1 burst can in, soaking the packaging and obviously leaving me 1 unit short on what i had paid for. Maybe packaging coul... See more
Order for 6 packets of Stockan’s Orkney Cheese Oatcakes from the web site. Got 6 packets of ordinary Stockan's Oatcakes with expiry date next March which isn't long. Contacted them, no reply yet. Re... See more
Truly great. Super quick delivery, decent price. Got here a couple days after ordering. Living in England and not having red box cheesy pasta is not a problem anymore. Thanks again.
Company details
Written by the company
E-commerce platform for individual grocers
Contact info
United Kingdom
- scottishgrocers.co.uk
3.0
Average
98 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Almost perfect, 1 minor issue
Service was really good from scottish grocers, however, the pack of 12 cans had 1 burst can in, soaking the packaging and obviously leaving me 1 unit short on what i had paid for. Maybe packaging could be labelled as fragile as likely was damaged in transit. That was the only thing stopping it from being perfect. I will continue to order goods from there in future .
6 February 2025
Great Service!
Ordered Thursday, received Monday! Superb service and quality goods .. super happy! Will use again for sure …
6 February 2025
Quick and reliable
Quick, effective and filled a request for a birthday present and I'm very pleased. Will use again.
2 February 2025
Got the items that I can't easily get…
Got the items that I can't easily get down south.
29 December 2024
Appalling service
I ordered drinking chocolate over a week before Christmas (14th Dec) with the expectation it was due to be delivered by the Saturday at the latest. I understand that delays can happen and wasn’t too concerned it hadn’t arrived then as there was no communication indicating a problem. The order didn’t arrive and the only communication was an email this morning (31st Dec) saying our money was being refunded: no apology, no explanation. The poorest of possible service. I would advise people to be wary of ordering. Things can go wrong, but good companies keep you informed.
14 December 2024
Arrived much quicker than I expected…
Arrived much quicker than I expected them to. Really happy with the item and how smoothly everything went.
14 December 2024
I never received the order
I never received the order and they just refunded me without any explanation.
2 December 2024
great communication and service
Super fast delivery, packaged very well with plenty of protection.
Will be ordering again!
30 October 2024
Huge range, fair price
Easy to order, huge range, fair prices and fast delivery service.
18 October 2024
Brilliant good
21 September 2024
Unable to find this macaroni anywhere…
Unable to find this macaroni anywhere and my son loves it! Great service and delivery once again, thankyou!
12 September 2024
Excellent service
Excellent service. I had ordered presuming it would be delivered in a few days...and an hour later there was a knock at the door! (Apologies to the person delivering it, who got told we weren't expecting a package!)
17 August 2024
Where’s my order
As Of Aug 6th this company has still not bothered to get in touch to either replace my ordered product or even refund me.
It has been two weeks now since I have ordered and have still not received it, I have also emailed again asking for an update on dispatch or even a refund and they have still not replied to me!
I placed an order over a week ago and have not received any correspondence yet. I emailed a few days ago about my order asking if it has been dispatched and have not received a reply yet
11 July 2024
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