Scarva Pottery Supplies Reviews 

156
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and the carefully wrapped products that always arrive safely in pristine condition. Many people also praise the truly vast selection of pottery supplies and the exceptionally friendly staff who provide wonderful guidance. However, some people mentioned occasional minor transit hiccups, such as a split packaging bag, delayed delivery caused by bad weather, or unexpected product defects. Consumers appreciate that these rare problems are addressed swiftly by the supportive team, who readily offer prompt replacements or helpful compensation to ensure overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the vast selection of high quality... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting quick delivery times and items... See more

Service

Customers had positive experiences with service, frequently highlighting brilliant support, professional... See more

Quality

Reviewers mention positive feedback about quality, noting that the items received are good, fresh, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product itself was quite expensive, but then it contains 24k gold! But it was in line with other retailers. I liked the fact that instructions were given before you even purchase it, and following... See more

Rated 5 out of 5 stars

When you encounter someone who genuinely makes a difference to your shopping experience, it encourages you to use the Scarva site more frequently to order additional items. When I ordered a Raku burne... See more

Rated 5 out of 5 stars

Always prompt delivery and order has always been correct. Well packed, and on one occasion when a powdered glaze bag split in transit they replaced it immediately.

Rated 5 out of 5 stars

Allways pleased with the products , and the glaze very nice and a big choice 😀 of glaze , everything i buy is allways in great condition thank you Scarva x


Company details

  1. Craft Store

Written by the company

Clay For Pottery, Pottery Paint, Pottery Wheel, Pottery Supplies, Pottery Glazes, Pottery Materials, Pottery Equipment, Art Supplies & Materials


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(156)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service from Brendan

Poor customer service from Brendan. Didn't answer all questions and had to be prompted to give a full answer. Even then the response was vague. The final email I received was a sarcastic response and not appropriate.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent serice

The service I received from Brendan at Scarva was great. He helped me with a few things and I really appreciate it. The delivery was good and everything packaged so well.

17 April 2026
Rated 5 out of 5 stars

Fantastic professional and excellent communication

Over the last 4 months we purchased numerous items including a kiln and wheel from Scarva. Communication regarding delivery could not be better and we were able to pick the day the kiln arrived which was very helpful and in December. The kiln was cheaper than anywhere else, other companies who claimed they would price match said they could not. Due to bad weather the wheel was later than expected- Scarva surprisingly compensated with extra clay even though they have no control over weather! Very much appreciated. I highly recommend Scarva, professional, good communication and a pleasure to buy from :)

10 April 2026
Unprompted review
Rated 5 out of 5 stars

When you encounter someone who…

When you encounter someone who genuinely makes a difference to your shopping experience, it encourages you to use the Scarva site more frequently to order additional items. When I ordered a Raku burner, Teresa from Scarva provided me with extensive help in sourcing and delivering what I needed. Although I never directly spoke to her, Teresa was in continuous contact via email to keep me informed about the order's progress. In fact, other staff members at Scarva were also attentive and helpful. The word that comes to mind is Trust, and Teresa has given me the confidence to place larger orders with the company.

18 March 2026
Rated 5 out of 5 stars

Very efficient

Always prompt delivery and order has always been correct. Well packed, and on one occasion when a powdered glaze bag split in transit they replaced it immediately.

18 January 2026

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