Sargeants Reviews 

270
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had a great experience with Anais at Sargeants. It’s rare to find an estate agent who is genuinely kind, helpful, and respects your time. She was a breath of fresh air and really understood our s... See more

Rated 5 out of 5 stars

Highly Recommendable expetience with fantastic team from Northfields office .We wish to thank you for established a good relationship for last 6years a specialy with Andrea & Gary such support a... See more

Company replied

Rated 5 out of 5 stars

We were with another Agency for approx 6 months then changed to Sargeants. Our flat sold the first day. We cannot thank Anais enough for her help and professionalism, always there to answer any ques... See more

Rated 4 out of 5 stars

My brother and I recently sold our father’s house through Sargeants and Hulya was our main contact. She was always friendly, helpful and patient in what was at times, a rather stressful sale. We appre... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

We're a family run estate agency in Ealing who believe in keeping the best of what's gone before, and making things better wherever we can.


Contact info

4.8

Excellent

TrustScore 5 out of 5

270 reviews

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4.8

All reviews

(270)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience with Anais at…

We had a great experience with Anais at Sargeants. It’s rare to find an estate agent who is genuinely kind, helpful, and respects your time. She was a breath of fresh air and really understood our situation.

Anais was always one step ahead. She was quick to share updates and guided us so smoothly through the stressful process of buying a house. It was also lovely to see an estate agent who actually loves the properties they are selling. She handled everything with complete professionalism. Highly recommend!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Anais is a star estate agent.

Anais is a star estate agent.
She cares about her clients.
She goes the extra mile and pulls out all the stops in a very professional manner.
An asset to Sargeants Northfields branch.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

onboarding process

So far, so good with the onboarding process. Anais has been professional, responsive, and helpful throughout. The sale is still ongoing, so fingers crossed that the rest of the process goes as smoothly as the start has been!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

My house purchase

My house purchase, for various reasons, was not straightforward. Anais, the Branch Coordinator, and Jinny, the Sales Progressor, were both so incredible and supportive throughout the whole process. I highly recommend Sargeants for going above and beyond.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

First Class Experience - Thank you Anais

We were with another Agency for approx 6 months then changed to Sargeants. Our flat sold the first day. We cannot thank Anais enough for her help and professionalism, always there to answer any questions and help chase things when needed. We would definitely recommend Sargeants and they would be our first choice in the future. Once again, thank you Anais and Sargeants.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Anais!

Anais is very professional and knowledgeable and a pleasure to have as a guide around the houses. She is always very friendly and great at communicating. She took the time to get to know us and our boys which is always appreciated.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Hulya Baillie

We got to know a few of the agents who work at Sargeants, but the agent that stood out to us was Hulya Baillie. We found Hulya to be professional, punctual and a good communicator. Her feedback from her clients to us was always constructive and timely. We can not recommend her enough. Thank you for all of your hard work Hulya.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing experience

We have been renting our home through this agency for over three years. Recently, our boiler broke down, leaving us without heating and hot water, and we are now entering the fourth day with the issue still unresolved. The temperature inside the house dropped to around 8.8°C. We have two young children, which made the situation extremely difficult. Despite reporting the issue immediately and following up multiple times by phone and email, the repair has still not been resolved. We were advised to purchase electric heaters ourselves as a temporary solution, with no alternative arrangements or compensation offered. The lack of urgency and poor communication during what should have been treated as an emergency repair has caused significant stress. I would expect much better handling of essential repairs, especially in a family home.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Anais

We had a fantastic experience working with Anais throughout the entire process of buying our new home. From the very first viewing to receiving the keys, she provided excellent service and support.
​Navigating the property market can be stressful, but she made us feel supported and informed every step of the way. Her communication was outstanding and clear, and we were consistently kept up-to-date with immediate feedback and progress reports.

​A particular highlight was her ability to act as a seamless and efficient intermediary. She was brilliant at passing on messages, questions, and offers to the seller promptly and accurately, ensuring there were no delays or misunderstandings. This proactive approach was invaluable, especially during the crucial negotiation and conveyancing stages.

​She is professional and genuinely invested in helping her clients achieve their goal. We would highly recommend Anais to anyone looking for an agent who offers continuous support, clear communication, and dedication throughout the process.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Supportive and Helpful

Anais made my experience super easy and fluid. She was supportive, helpful and understanding of a person who knows nothing within this industry!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Raul, and I couldn't be happier with the experience. Raul was instrumental in helping me find my dream home, and his expertise and dedication made the entire process seamless and stress-free.

From our initial consultation, Raul demonstrated a deep understanding of my needs and preferences. He took the time to show me a variety of properties, providing valuable insights and advice along the way. His knowledge of the local market was impressive, and he was always available to answer any questions I had.

What sets Raul apart is his exceptional communication skills and attention to detail. He kept me informed every step of the way, ensuring that I was always up-to-date on the latest developments. His professionalism and enthusiasm were infectious, making the entire experience enjoyable and rewarding.

I highly recommend Raul to anyone looking for a reliable and knowledgeable real estate agent. His passion for his work and commitment to his clients are truly exceptional, and I feel fortunate to have had him by my side throughout this journey.

Thank you, Raul, for your outstanding service.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Raul, and I can’t recommend him highly enough! From our first meeting, Raul was professional, attentive, and genuinely committed to understanding my needs. He guided me through every step of the home-buying process with patience and expertise, always making time to answer my questions—no matter how small.
What stood out most was Raul’s deep knowledge of the local market and his ability to find properties that perfectly matched my criteria. He was proactive, transparent, and always had my best interests at heart. Thanks to his negotiation skills, we closed the deal smoothly and at a great price.
If you’re looking for a trustworthy, dedicated, and results-driven real estate agent, Raul is your guy. Thank you, Raul, for making what could have been a stressful experience truly enjoyable!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐ “My experience with this real…

⭐⭐⭐ “My experience with this real estate agency was excellent from start to finish. I was assisted by a very well-prepared team who explained everything clearly and kept full transparency throughout the process. They always responded quickly, handled all documentation securely, and provided a service that made me feel completely confident during the negotiation. I am very satisfied and would definitely do business with them again. Highly recommended.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend this agency

I highly recommend this agency, especially Mr. Raul Vieira, as he was extremely attentive and helpful, showing me several options until I found exactly what I was looking for. Thank you Mr. Raul and the entire Sargeants team.

13 November 2025
Unprompted review

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