Santiago Ways Reviews 

1,718
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and seamless organization, particularly highlighting efficient luggage transfers that made their trips stress-free. Many found the staff incredibly friendly, helpful, and attentive throughout their journey. Accommodations were generally clean, comfortable, and well-located near trails, often including delicious meals and breakfasts. However, some customers also noted occasional issues with accommodation quality or food, mentioning specific hotels were sometimes mediocre or less clean, and some breakfast offerings were limited.

What people talk about most

Service

People report positive experiences with service, often highlighting the seamless organization and helpfulness... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of accommodations... See more

Location

Customers consistently note positive experiences with location, particularly appreciating accommodations that... See more

Holidays

Customers had overwhelmingly positive experiences with their holidays, describing them as awesome, memorable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very responsive! Organized or designed our walk intelligently by knowing when, by the distance, as to when to give break in the middle of the days we walk e.g. shorter kilometers for us to rest and ca... See more

Company replied

Rated 5 out of 5 stars

Having our accommodations, meals and luggage taken care of was a huge help. Everywhere we stayed staff were very friendly, food delicious and rooms clean and comfortable. If I had any question... See more

Company replied

Rated 5 out of 5 stars

Santiago Ways was very accommodating, easy to work with, responsive and friendly. Our trip went off without a hitch and everything was in perfect order for us at every arrival. The hotels they chose w... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience. Santiago Ways was very helpful. They sent us all the information needed for the walk, with all the details regarding each town the stops the mileages, the inclinations... See more

Company replied


Company details

  1. Travel Agency

About Santiago Ways

Written by the company

Santiago Ways

Welcome to Santiago Ways!

At Santiago Ways, we specialize in crafting unforgettable Camino de Santiago trips that cater to your spirit of exploration. Our meticulously planned itineraries across the Camino de Santiago ensure that your Camino is not just a trip, but a transformative experience.

Why Choose Santiago Ways?

  • Exclusive Accommodations: Rest assured with comfortable stays in handpicked hotels, complete with private bathrooms to rejuvenate after each day of your Camino de Santiago.
  • Comprehensive Support: From breakfasts that fuel your Camino, luggage transfers between stages, to an informative dossier about your route, we've got everything covered.
  • Guidance at Every Step: Navigate along the Camino de Santiago with ease using our detailed maps, and enjoy the peace of mind that comes with our included travel insurance.
  • Camino de Santiago Experts: With years of experience and a deep passion for the Camino, we specialize in creating personalized, self-guided tours tailored to meet the unique needs and preferences of each pilgrim. From arranging comfortable accommodations with private bathrooms to ensuring your luggage is transported between stages, we handle all the details so you can focus on the journey.

Our commitment to excellence has made us the preferred choice to walk the Camino de Santiago. Join the ranks of satisfied adventurers who have discovered the Camino de Santiago with Santiago Ways.

Let's Make Memories Together

Ready to embark on your Camino de Santiago? Santiago Ways to request a quote and discover why Santiago Ways is your ideal partner for the Camino de Santiago. Your journey of a lifetime awaits!

Early Bird Offer: 5% off

Written by the company

Accommodation in selected hotels
Request a free quote now and enjoy our early bird offer. 5% off on your Camino de Santiago trip.

Satisfaction guaranteed

Accommodation in selected hotels

Accommodation in selected hotels
Thanks to our official tour operator license for the Camino de Santiago, we work without intermediaries so we can guarantee you 100% satisfaction on trips to the Camino de Santiago.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,718)

463 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was explained well and our…

Everything was explained well and our experience walking the Camino was as expected. We were satisfied with the service we received for what we booked and paid for. What we would change next time would be to book bigger hotel rooms.

18 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Phoebe:

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Leon to Santiago

Everything just worked

29 September 2025
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Reply from Santiago Ways

Hello, Doug:

Thank you very much for trusting Santiago Ways! We’re so glad to hear that you enjoyed your Camino de Santiago, and we truly appreciate your lovely words.

We hope you’ll soon be back to experience the magic of the Camino once more – and we’ll be here to support you again.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Reputable & Reliable Agency for Camino de Santiago

I’ve used Santiago Ways twice now for my Camino de Santiagos. They are reputable, reliable, and easy to deal with, especially, Lucía Buiatti (who I corresponded with throughout the booking process). They arrange the hotels and luggage transfers, payment process is simple. For the most part, I did not have issues with the accommodations Santiago Ways booked on my second Camino, except for Casa Rural Venta Celta in O Cebreiro. The room at Casa Rural Venta Celta is outdated - terrible bed, flickering lights, damp room. Thank goodness I had a silk liner to sleep on. Hotel staff are not the friendliest or helpful either. The best part of the hotel is the location, right in O’Cebreiro - excellent. Santiago Ways should consider looking into arranging with a different hotel in O’Cebreiro to make their clients have a better experience in O'Cebreiro.

30 October 2025
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Reply from Santiago Ways

Hello, Maria Carmen:

Thank you very much for your kind words. We’re glad you enjoyed your Camino de Santiago with Santiago Ways.

Our priority is the satisfaction of our pilgrims, and we’re pleased that the attention and services provided met your expectations. We’ll take your comments about the accommodations into consideration as we continue working to improve our service each day.

Remember we’re always here to help organise your next trip along the Camino whenever you’re ready to continue.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

It was so well organized

It was so well organized, the people we worked with were very professional, polite and friendly. excellent job!

1 October 2025
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Reply from Santiago Ways

Hello, Stephen,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 1 out of 5 stars

Our experience was simply shameful.

Our experience was simply shameful.
Three travelers from Colombia, everything paid, travel insurance with cancellation included (because, of course, you trust what you buy).
But when a REAL unforeseen event happens — an absurd and unfair deportation at Madrid airport, completely beyond our control (a lost passport on the plane) — the “great” agency Santiago Ways decided to wash its hands of it.

Despite having met all the contract conditions, sending documents, emails, calls, explanations… their response was:
👉 “We’re sorry, we can only offer you a small partial credit.”
An absolute disgrace!

It seems that for them, the cancellation insurance is just a pretty word in their advertising.
Zero empathy, zero professionalism, zero respect for the customer.
A cold, indifferent attitude completely contrary to the ethics any decent agency should have.

28 August 2025
Unprompted review
Santiago Ways logo

Reply from Santiago Ways

Hello Juan,

We regret that your experience was not as you expected. At Santiago Ways, we strive to offer our clients quality service and support at every stage of their journey.

We have tried to contact you to address your case personally, but unfortunately, we have not been able to reach you. We would like to invite you to write to us directly at info@santiagoways.com or call us at +34 928 970 605 so we can resolve any issues or clarify any doubts you may have.

We greatly value your feedback as it helps us improve every day. We remain at your disposal for any assistance we can provide on your behalf.

Kind regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Santiago Ways is Amazing

The spiritual, physical, unforgettable landscapes, friendships, the experience through Santiago Ways booking and moving our bags from one location to the next. Delicious meals and lovely stays. It all makes up for a journey to remember.

16 October 2025
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Reply from Santiago Ways

Hello, Elena,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Excellent Camino Package

Everything from our initial enquiry to the information provided, the choice of accommodations, and baggage transfer was excellent.

21 October 2025
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Reply from Santiago Ways

Hello, Danny,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

This was the only way to walk -- we did…

This was the only way to walk -- we did not have to be part of a large group, we could create our own journey with expert help. They did all the logistics flawlessly and allow us to focus on our trip. We did not have to stress how far to walk or where to stay or how to transport out luggage -- it was all taken care of! As were dinner at night and breakfast in the morning! The hotels were all solid -- with some amazing world class gems sprinkled in!

27 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Jeffrey,

Thank you so much for your kind words and for recommending us. We’re glad you enjoyed your Camino de Santiago with Santiago Ways :)

Our priority is the satisfaction of our pilgrims, and we’re delighted that the guidance, service, accommodations, luggage transfers, and all the assistance provided met your expectations.

Remember that we are always here to organise your next trip on the Camino de Santiago whenever you decide to continue your journey.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Santiago Ways made the Camino experience much easier for a first timer.

Santiago ways handled all the behind the scenes accommodation and luggage movement seamlessly. So made the experience a lot easier.

27 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, John,

Thank you so much for your kind words and for recommending us. We’re glad you enjoyed your Camino de Santiago with Santiago Ways :)

Our priority is the satisfaction of our pilgrims, and we’re delighted that the guidance, service, accommodations, luggage transfers, and all the assistance provided met your expectations.

Remember that we are always here to organise your next trip on the Camino de Santiago whenever you decide to continue your journey.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

My Camino 2025

Santiagoways provided me with the basic information to complete my Caminio. Accommodations were all clean with different levels of experience and feel, from rustic to modern. Dinners were always excellent and breakfast was always continental. What was missing from my Dossier is an actual map of the Camino.

The provided information contained a description of how to get from one stop to the next. So, it's not a navigation tool. An app will definitely be a very useful for navigating the Camino, it should contain the map for navigation plus points of interest.

For newbies, There should also be descriptions about other traditions such as Pilgrims mass schedule, Pilgrims diploma, Pilgrims medals etc. which I only discovered when I got to Santiago de Compostela.

18 October 2025
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Reply from Santiago Ways

Hello, Edwin,

Thank you very much for your message. We’re glad you enjoyed your Camino de Santiago with Santiago Ways.

For us, the most important thing is that each pilgrim who trusts Santiago Ways finishes their journey in a satisfying and comfortable way.

Remember that we’re always available to organise your next Camino trip whenever you decide to return and explore another of its beautiful routes.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

The whole process was seamless and made…

The whole process was seamless and made our experience along the Camino more enjoyable.

26 October 2025
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Reply from Santiago Ways

Hello, Bertie,

Thank you very much for your message. We’re glad you enjoyed your Camino de Santiago with Santiago Ways.

For us, the most important thing is that each pilgrim who trusts Santiago Ways finishes their journey in a satisfying and comfortable way.

Remember that we’re always available to organise your next Camino trip whenever you decide to return and explore another of its beautiful routes.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Great Camino

Santiago Ways organised our Camino very well, gave us helpful information and meant the whole walk went smoothly and was most enjoyable.

25 October 2025
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Reply from Santiago Ways

Hello, Susan,

Thank you very much for your message. We’re glad you enjoyed your Camino de Santiago with Santiago Ways.

For us, the most important thing is that each pilgrim who trusts Santiago Ways finishes their journey in a satisfying and comfortable way.

Remember that we’re always available to organise your next Camino trip whenever you decide to return and explore another of its beautiful routes.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

No complaints

No complaints. Santiago Ways facilitated a unique experience for my wife and I. The transfer of our luggage was perfect and the hotels selected were just right.

25 October 2025
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Reply from Santiago Ways

Hello, Joe,

Thank you very much for your message. We’re glad you enjoyed your Camino de Santiago with Santiago Ways.

For us, the most important thing is that each pilgrim who trusts Santiago Ways finishes their journey in a satisfying and comfortable way.

Remember that we’re always available to organise your next Camino trip whenever you decide to return and explore another of its beautiful routes.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Highly Recommend Santiago Ways For Your Camino

Santiago Ways was wonderful through the planning process and the Camino itself. Super supportive and helpful!

17 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Kevin,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. From being met at the airport thorough to Santiago we had a great time. The hotels were mostly excellent with Os Lambrans standing out.

16 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Penny,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

SPOT ON!

Attention to detail was evident with the planning and selection of hotels.

23 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Banu,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Everything went very smoothly.

Everything about our trip on the Camino went very smoothly. Santiago Ways found excellent accommodation for us at every stop, and ensured that our luggage was transferred without any problems. The information and advice that they provided was also very useful. Thank you for making the whole experience such a success.

6 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Christopher,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

My Spiritual Journey

What made my experience great? The ease of not worrying about my luggage, night accommodations, my dinner or breakfast. I only wish at one place breakfast wasn't until 8:00 so I did not get to eat as we left early to avoid the heat of the day. I wish breakfast was always offered at 6:00 am. The steepness of the mountains and hills was never given to us even in all the research I did. It was a total surprise!
I enjoyed all the clean places we stayed. However, I wish I had of been offered to stay in one of the old Monastery's in Santiago. I did move there just to experience staying in a place that is much older than the United States. It was fabulous!

21 October 2025
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Reply from Santiago Ways

Hello, Norma,

Thank you so much for your kind words and for taking the time to write to us. We’re delighted that you enjoyed your Camino de Santiago with Santiago Ways and that your expectations were met.
At Santiago Ways, the satisfaction of our pilgrims is our highest priority. We’re very happy to hear that your experience was both comfortable and enriching.

And of course, we’re always here to organise your next Camino trip as soon as you decide on new dates to continue discovering the magic of the Camino.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Good communication

Good communication, value for money and flexible.

14 October 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, Kevin,

Thank you very much for your kind words and for taking the time to write to us. We're glad you enjoyed your Camino de Santiago with Santiago Ways and that your trip was a 10 out of 10.

Our top priority is the satisfaction of our pilgrims, and we’re happy to know that the attention and services met your expectations.

Remember that we are always at your disposal to help you organise a new trip on the Camino de Santiago whenever you decide to continue your journey.

Best regards,

The Santiago Ways Team

Rated 5 out of 5 stars

Magical Camino, 2025

We were really impressed with how efficient and timely our luggage was transported from place to place. We really loved the accommodations, especially the ones right on the Camino, and the others in a quiet rural setting. Breakfasts were abundant and dinners were satisfying. We would use your services again, thank you!

29 September 2025
Santiago Ways logo

Reply from Santiago Ways

Hello, RSA,

Thank you very much for your kind words and for taking the time to write to us. We're glad you enjoyed your Camino de Santiago with Santiago Ways and that your trip was a 10 out of 10.

Our top priority is the satisfaction of our pilgrims, and we’re happy to know that the attention and services met your expectations.

Remember that we are always at your disposal to help you organise a new trip on the Camino de Santiago whenever you decide to continue your journey.

Best regards,

The Santiago Ways Team

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