Very responsive! Organized or designed our walk intelligently by knowing when, by the distance, as to when to give break in the middle of the days we walk e.g. shorter kilometers for us to rest and ca... See more
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At Santiago Ways, we specialize in crafting unforgettable Camino de Santiago trips that cater to your spirit of exploration. Our meticulously planned itineraries across the Camino de Santiago ensure that your Camino is not just a trip, but a transformative experience.
Our commitment to excellence has made us the preferred choice to walk the Camino de Santiago. Join the ranks of satisfied adventurers who have discovered the Camino de Santiago with Santiago Ways.
Ready to embark on your Camino de Santiago? Santiago Ways to request a quote and discover why Santiago Ways is your ideal partner for the Camino de Santiago. Your journey of a lifetime awaits!
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Accommodation in selected hotels

Calle Antonio Maria Manrique 3, 3º 5ª, 35011, Las Palmas de Gran Canaria, Spain
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Everything was explained well and our experience walking the Camino was as expected. We were satisfied with the service we received for what we booked and paid for. What we would change next time would be to book bigger hotel rooms.

Reply from Santiago Ways
I’ve used Santiago Ways twice now for my Camino de Santiagos. They are reputable, reliable, and easy to deal with, especially, Lucía Buiatti (who I corresponded with throughout the booking process). They arrange the hotels and luggage transfers, payment process is simple. For the most part, I did not have issues with the accommodations Santiago Ways booked on my second Camino, except for Casa Rural Venta Celta in O Cebreiro. The room at Casa Rural Venta Celta is outdated - terrible bed, flickering lights, damp room. Thank goodness I had a silk liner to sleep on. Hotel staff are not the friendliest or helpful either. The best part of the hotel is the location, right in O’Cebreiro - excellent. Santiago Ways should consider looking into arranging with a different hotel in O’Cebreiro to make their clients have a better experience in O'Cebreiro.

Reply from Santiago Ways
It was so well organized, the people we worked with were very professional, polite and friendly. excellent job!

Reply from Santiago Ways
Our experience was simply shameful.
Three travelers from Colombia, everything paid, travel insurance with cancellation included (because, of course, you trust what you buy).
But when a REAL unforeseen event happens — an absurd and unfair deportation at Madrid airport, completely beyond our control (a lost passport on the plane) — the “great” agency Santiago Ways decided to wash its hands of it.
Despite having met all the contract conditions, sending documents, emails, calls, explanations… their response was:
👉 “We’re sorry, we can only offer you a small partial credit.”
An absolute disgrace!
It seems that for them, the cancellation insurance is just a pretty word in their advertising.
Zero empathy, zero professionalism, zero respect for the customer.
A cold, indifferent attitude completely contrary to the ethics any decent agency should have.

Reply from Santiago Ways
The spiritual, physical, unforgettable landscapes, friendships, the experience through Santiago Ways booking and moving our bags from one location to the next. Delicious meals and lovely stays. It all makes up for a journey to remember.

Reply from Santiago Ways
Everything from our initial enquiry to the information provided, the choice of accommodations, and baggage transfer was excellent.

Reply from Santiago Ways
This was the only way to walk -- we did not have to be part of a large group, we could create our own journey with expert help. They did all the logistics flawlessly and allow us to focus on our trip. We did not have to stress how far to walk or where to stay or how to transport out luggage -- it was all taken care of! As were dinner at night and breakfast in the morning! The hotels were all solid -- with some amazing world class gems sprinkled in!

Reply from Santiago Ways
Santiago ways handled all the behind the scenes accommodation and luggage movement seamlessly. So made the experience a lot easier.

Reply from Santiago Ways
Santiagoways provided me with the basic information to complete my Caminio. Accommodations were all clean with different levels of experience and feel, from rustic to modern. Dinners were always excellent and breakfast was always continental. What was missing from my Dossier is an actual map of the Camino.
The provided information contained a description of how to get from one stop to the next. So, it's not a navigation tool. An app will definitely be a very useful for navigating the Camino, it should contain the map for navigation plus points of interest.
For newbies, There should also be descriptions about other traditions such as Pilgrims mass schedule, Pilgrims diploma, Pilgrims medals etc. which I only discovered when I got to Santiago de Compostela.

Reply from Santiago Ways
The whole process was seamless and made our experience along the Camino more enjoyable.

Reply from Santiago Ways
Santiago Ways organised our Camino very well, gave us helpful information and meant the whole walk went smoothly and was most enjoyable.

Reply from Santiago Ways
No complaints. Santiago Ways facilitated a unique experience for my wife and I. The transfer of our luggage was perfect and the hotels selected were just right.

Reply from Santiago Ways
Santiago Ways was wonderful through the planning process and the Camino itself. Super supportive and helpful!

Reply from Santiago Ways
Wonderful experience. From being met at the airport thorough to Santiago we had a great time. The hotels were mostly excellent with Os Lambrans standing out.

Reply from Santiago Ways

Reply from Santiago Ways
Everything about our trip on the Camino went very smoothly. Santiago Ways found excellent accommodation for us at every stop, and ensured that our luggage was transferred without any problems. The information and advice that they provided was also very useful. Thank you for making the whole experience such a success.

Reply from Santiago Ways
What made my experience great? The ease of not worrying about my luggage, night accommodations, my dinner or breakfast. I only wish at one place breakfast wasn't until 8:00 so I did not get to eat as we left early to avoid the heat of the day. I wish breakfast was always offered at 6:00 am. The steepness of the mountains and hills was never given to us even in all the research I did. It was a total surprise!
I enjoyed all the clean places we stayed. However, I wish I had of been offered to stay in one of the old Monastery's in Santiago. I did move there just to experience staying in a place that is much older than the United States. It was fabulous!

Reply from Santiago Ways

Reply from Santiago Ways
We were really impressed with how efficient and timely our luggage was transported from place to place. We really loved the accommodations, especially the ones right on the Camino, and the others in a quiet rural setting. Breakfasts were abundant and dinners were satisfying. We would use your services again, thank you!

Reply from Santiago Ways
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