Samaaya Jaipur Reviews 

100
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a truly great experience with this company. Many people truly love the gorgeous clothing items, noting that the rich fabrics, vibrant colors, and overall designs match the online pictures and descriptions exceptionally well. Consumers also appreciate the reliable delivery services, alongside a dedicated and friendly support team that smoothly handles personal sizing requests and custom measurements. Some reviewers were genuinely not happy with their purchases, pointing out specific problems like significant shipping delays and poor quality construction. A few others also mentioned unhelpful customer service interactions and frustrating difficulties when attempting to process refunds, returns or exchanges for damaged items.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the gorgeous outfits, beautiful... See more

Quality

People report positive experiences with quality, highlighting that the materials, colors, and stitching are... See more

Order

Users describe positive interactions with order, highlighting a smooth purchasing process and gorgeous... See more

Customer service

Clients share positive opinions on customer service, highlighting quick communication, helpful measurements... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really great n excellent services. We ordered the clothes for my daughter, she loved it , great fitting n received it on time . Thank you so much for the lovely out fit n great customer service. 🙏🏼�... See more

Rated 4 out of 5 stars

I have trouble finding the right type and fit for my body type, being plus size. Samaaya made that easy and delightful at the same time. The pic in their website matches the dress I ordered and the qu... See more

Rated 4 out of 5 stars

Though the package was delayed, the two outfits I ordered were absolutely gorgeous! The customer service was also very good. I will definitely order from them again. Keep up the good work.

Rated 4 out of 5 stars

Colours and fabrics as advertised. Happy with the design and colour combination


Company details

  1. Fashion Designer

Written by the company

At Samaaya Jaipur, We Believe In Creating Pieces That Celebrate The Rich Cultural Heritage Of India While Also Embracing Modern Fashion Trends. Each Product Is Crafted With Care And Precision, Using Only The Finest Fabrics And Materials To Ensure Exceptional Quality.


Contact info

4.2

Great

TrustScore 4 out of 5

100 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(100)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was my first time ordering from…

It was my first time ordering from Samaaya. The whole experience was seamless and hassle free. The dresses were as per the pictures and description. Custom stitching was also good. Will definitely order again

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Really great n excellent services

Really great n excellent services. We ordered the clothes for my daughter, she loved it , great fitting n received it on time . Thank you so much for the lovely out fit n great customer service. 🙏🏼😇

6 January 2026
Unprompted review
Rated 4 out of 5 stars

Outfit just as described

Outfit just as described, only issue was the tailoring, outfit too big in places, so will now have to pay to get adjusted.
But would order again.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I purchased the Rani Pink &…

I’m so glad I purchased the Rani Pink & Sea Green Palazzo Set with Jacket (Size S) — it’s absolutely beautiful. I messaged them on WhatsApp to confirm the length would be suitable for my 150 cm height, and they made sure it was perfect.

Their service was very professional, with fast responses and easy communication. The palazzo looks stunning and is exactly as shown in the pictures. I needed it for a wedding in January, and it arrived very quickly.

I’ll definitely be purchasing more soon. Thank you!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I had the most wonderful experiences…

I had the most wonderful experiences with Samaaya. I wanted an outfit to reach before a defined date. I placed my order. The staff made sure that I got in on time. Wonderful fabric, prompt delivery all the way to Bengaluru. If are preparing for an event and want something really nice please do look up at Samaaya Jaipur. They have some amazing well fitted suits. Thank you so much Samaaya

22 December 2025
Unprompted review
Rated 4 out of 5 stars

I had trouble finding the right type, samaaya made it easy

I have trouble finding the right type and fit for my body type, being plus size. Samaaya made that easy and delightful at the same time. The pic in their website matches the dress I ordered and the quality is very good. The process and packaging is also very good. If I need to describe in one line. Elegant and classy. Thank you

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Had an unexpectedly amazing experience

Had an unexpectedly amazing experience. It was a last minute purchase but the sharara suit was delivered within one day! Best part, it’s even more beautiful than shown in pics! I wore it to a wedding and received many compliments! They even customized the size of the outfit after enquiring with me. Thank you so much team Samaaya and Deepakji!

22 November 2025
Unprompted review
Rated 1 out of 5 stars

The cloth material was very baad … and…

The cloth material was very baad … and the work was pasted and kept coming out from places .. the Latcuns were loosely placed … my entire excitement for this piece went down… I had to wear that pc but then I I had to go and buy fro. Somewhere else..the customer service ppl went on insisting to exchange it and finally stopped responding to my msgs and my call ..: saad part I tried explaining them the reason that material used is so cheap that there was no point … all the conversation happened peacefully.. there was no bad mouthing but still now a 10000/- product is lying at my home waiting for return address … I PERSONALLY WOULD NOT RECOMMEND ANYONE BUYING FROM THIS BRAND ..

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

The ordering was so easy and the customised measuring guide was such a great help. My outfit was delivered quickly, excellent quality and fabulous fit. Really happy and cant wait to wear to wedding

9 September 2025
Unprompted review
Rated 5 out of 5 stars

From my initial first inquiry which…

From my initial first inquiry which took two days after placing the order I was taken to the automated message about the hours of operation I was contacted and responded Ede2 by a very helpful employee on WhatsApp. Any questions I had any reassurance as I needed which I needed quite few as I was a bit sceptical within a week I’ve received a very immaculately packed package. Think about six outfits all exactly like the pictures. I’m absolutely amazed and the big sizes are true to size. I look forward to working along with these guys and rocking their pieces, thank you

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst apparels brand ever

Worst apparels brand ever. They are not serious about the orders they receive. Its been 22 days since I placed the order. Zero communication. After persistent calls they finally informed 10 days ago the order is dispatched. I don't what planet they have sent my order to. I have paid a huge amount to get this level of service. Now when I am asking to cancel and refund they have turned deaf. DO NOT ORDER. trust me if you have a function or an event do not trust this brand. Very poor customer service and experience.

4 October 2025
Unprompted review
Samaaya Jaipur logo

Reply from Samaaya Jaipur

We truly regret that your experience with us has been disappointing. 🙏
We fully acknowledge that your order was delayed, and we understand the frustration this caused.

However, we’d like to clarify that at no point did we ignore your messages or calls. Our team stayed in touch and kept you updated about your order status. Even after your order had already been dispatched, you requested a cancellation — and as a gesture of goodwill, we processed the cancellation and full refund on the same day.

We respect every customer’s feedback, but we kindly request that reviews reflect the actual sequence of events. Without proper communication between us, neither the order cancellation nor the refund would have been possible.

We strive to improve and ensure such delays don’t occur again. We hope you’ll consider updating your review to reflect the complete and honest experience.

Thank you for your understanding. 💛

— Team Samaaya Jaipur

Rated 1 out of 5 stars

Scammers

Appalling outfit - was not the same as the outfit in the original picture
Poor quality - actually used tinsel instead of beading on the edging
Paid £80 - worth £20 in UK
It’s a scam site

29 August 2025
Unprompted review
Samaaya Jaipur logo

Reply from Samaaya Jaipur

Dear Salma,

We are genuinely sorry to hear that you were disappointed with your order. At Samaaya Jaipur, we take great pride in ensuring that our customers receive high-quality outfits that reflect the product images shown on our website.

We would never intend to mislead or provide anything less than the expected standard. We’d really like to look into your order in detail — it’s possible there was a mix-up during packing or a production error.

Please share your order number with us at info@samaayajaipur.com
(or via Trustpilot’s “Request Information” button) so we can review your case urgently. If there’s been any mistake on our side, we will be happy to arrange an exchange or a refund.

We sincerely value your feedback and hope to resolve this matter to your satisfaction.

Warm regards,
Team Samaaya Jaipur

Rated 3 out of 5 stars

Poor customer service, good product quality

I ordered two outfits with a request for custom sitching but just received the standard sizing. This was very disappointing as the response was just an apology for inconvenience with no offer of replacement. The quality of product is good and items were received within 4 weeks of order.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

This website seems like a scam. I placed an order recently and it's almost impossible to get any sort of response from their customer service for something as simple as a status update on my order. Extremely unprofessional for how much money they charge for their outfits.

Update 13-sep-2025: After mentioning I want to cancel my order and filing a dispute through paypal, they finally responded and shipped out my order. It took 4 weeks from ordering to receive my item, so the timelines mentioned on their website are unrealistic. The outfit is nicely made and the material is good. However, I don't think I would order again from them in the future if they don't fix their communication and customer service. Not worth the hassle of wondering if/when your order will ever show up.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Trying to get hold of this company…

Trying to get hold of this company without success. I have an order in for a wedding I am attending and getting nervous I’m Not going to get my outfits that I have paid for.

17 August 2025
Unprompted review
Samaaya Jaipur logo

Reply from Samaaya Jaipur

Dear Sarah, thank you for your feedback. We sincerely apologize for the inconvenience in reaching us. Please be assured that your order was dispatched on 18th August and the tracking details have already been shared with you via email. Your outfits are on the way, and you should receive them well in time for the wedding. If you need further assistance, kindly check your tracking link or contact us

Rated 5 out of 5 stars

The items are beautifully made

The items are beautifully made, even prettier than on screen and arrived well packaged. The fit is true to size. We needed express shipping, but could not choose it upon checkout so put in a note. Samaaya arranged express shipping : no questions asked and at no extra costs. (There were multiple items in the order.) The items arrived in really good time. We have already ordered again. Thank you!

23 July 2025
Unprompted review

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