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Sallie Mae Reviews 

5,858
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,681 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention the remarkably fast application process, noting that approvals happen within minutes and online navigation is completely straightforward. Additionally, people truly appreciate the polite and highly knowledgeable support staff who take the time to patiently answer questions and explain financial options clearly. However, some people mentioned experiencing frustrating communication hurdles and receiving inconsistent answers when speaking with multiple different representatives over the phone. Reviewers also noted that the overall procedure could sometimes feel unnecessarily convoluted, requiring extra time and effort to successfully navigate complex requirements or call back repeatedly.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting seamless navigation, fast application... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are remarkably... See more

Staff

Customers had positive experiences with staff, frequently highlighting their patience, kindness, and deep... See more

Service

Consumers find service to be positive, highlighting fast, efficient processing and helpful staff who provide... See more

Application

Reviewers highlight positive aspects of application, consistently praising the quick, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so grateful to Sallie Mae for providing the funding I needed to continue my college education. I was worried I wouldn’t be able to make my tuition payment this week, and receiving these funds brou... See more

Company replied

Rated 5 out of 5 stars

Ms. Lisa provided exceptional service. She was very kind and knowledgeable, taking the time to answer all the questions my cosigner and I had. This was the fastest application call I've experienced, a... See more

Company replied

Rated 5 out of 5 stars

I spoke with Lena, and she was an absolute delight. She was very kind, polite, and very informative. She answered all my questions and helped me with my graduate loan application. She made this proces... See more

Company replied

Rated 5 out of 5 stars

It was a great experience based on how convenient the application process was. The approval arrived in minutes and all of the steps were easy to follow. Sallie Mae really came through and helped us ou... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Bank
  4. Loan Agency
  5. Savings Bank

Written by the company

We’ve helped millions of students and families reach their higher education goals, and we’re ready to help you, too. We’re your go-to partner for planning and paying for school, saving for what’s next, and way more. We offer Sallie Mae® undergraduate, graduate, and career training loans, plus savings options like Sallie Mae® high-yield savings accounts, money market accounts, and certificates of deposit to help you hit your goals. We’re continuing to grow, with new products and guidance made to support you through finding the right school, going after scholarships, making sense of financial aid, and the hundreds of other decisions along the way. Everything we offer comes together under one mission: supporting student success. Because going smarter changes everything. Deposit products are offered through Sallie Mae Bank, Member FDIC.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,858)

5,794 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service.
Easy application process

9 October 2026
Sallie Mae logo

Reply from Sallie Mae

We're happy to hear you received great service, Lonzia! Thanks for the review.

Rated 5 out of 5 stars

Smooth Process

9 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for the 5-star review, Edgar! We're glad you thought it was a smooth process.

Rated 5 out of 5 stars

Easy to follow steps

Easy to follow steps. Great communication and clarity in documentation.

8 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thank you for the 5-star review! We're glad you thought it was an easy process.

Rated 5 out of 5 stars

Intuitive

Very, very simple and intuitive

8 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for the positive feedback, Mark! We're happy you thought the process was simple.

Rated 5 out of 5 stars

Thanks for being there when we needed…

Thanks for being there when we needed you. It took a lot of me as a grandma.

8 October 2026
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Reply from Sallie Mae

We appreciate the positive feedback, Catina! We're proud to have been able to help your family to achieve their higher education goals.

Rated 5 out of 5 stars

It was a very seamless experience

It was a very seamless experience. I’m so thankful to get the help I needed to cover the unexpected costs that came up. I’m can worry less about finances and focus on my studies.

8 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for the positive feedback, Madison! We're happy to hear you found the process easy.

Rated 5 out of 5 stars

Lena and her help with a new loan application!

I spoke with Lena, and she was an absolute delight. She was very kind, polite, and very informative. She answered all my questions and helped me with my graduate loan application. She made this process so easy and eased my fears. Lena even took the time to help me create my account and look over the interest rates. I so much appreciated her help in this process. I am moving in a month for school and have been so overwhelmed but she helped take a major weight off my shoulders today.

8 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for sharing your experience with Lena! We love hearing when our representatives provided great service. We'll make sure to pass along the praise, thanks for taking the time to leave a review, Reanna! Best of luck on your higher ed journey!

Rated 5 out of 5 stars

Ms.Lisa is Amazing

Ms. Lisa provided exceptional service. She was very kind and knowledgeable, taking the time to answer all the questions my cosigner and I had. This was the fastest application call I've experienced, and I didn't have to wait long in the queue either. I truly appreciate your support today, Ms. Lisa.

8 October 2026
Sallie Mae logo

Reply from Sallie Mae

We're very happy to hear that Lisa provided you with an excellent experience, Liz! Thank you very much for taking the time to leave a review. We'll make sure to pass the praise on to Lisa!

Rated 5 out of 5 stars

Easy

Easy process

8 August 2026
Sallie Mae logo

Reply from Sallie Mae

Thank you for the 5-star review, James!

Rated 5 out of 5 stars

People were able to help.

People were able to help.
Clear understanding of the issue
Spoke English
Didn't sound like they were in another country

1 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for the 5-star review, Rick! We appreciate you taking the time to share your experience with us.

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