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Sallie Mae Reviews 

5,858
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,681 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention the remarkably fast application process, noting that approvals happen within minutes and online navigation is completely straightforward. Additionally, people truly appreciate the polite and highly knowledgeable support staff who take the time to patiently answer questions and explain financial options clearly. However, some people mentioned experiencing frustrating communication hurdles and receiving inconsistent answers when speaking with multiple different representatives over the phone. Reviewers also noted that the overall procedure could sometimes feel unnecessarily convoluted, requiring extra time and effort to successfully navigate complex requirements or call back repeatedly.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting seamless navigation, fast application... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are remarkably... See more

Staff

Customers had positive experiences with staff, frequently highlighting their patience, kindness, and deep... See more

Service

Consumers find service to be positive, highlighting fast, efficient processing and helpful staff who provide... See more

Application

Reviewers highlight positive aspects of application, consistently praising the quick, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so grateful to Sallie Mae for providing the funding I needed to continue my college education. I was worried I wouldn’t be able to make my tuition payment this week, and receiving these funds brou... See more

Company replied

Rated 5 out of 5 stars

Ms. Lisa provided exceptional service. She was very kind and knowledgeable, taking the time to answer all the questions my cosigner and I had. This was the fastest application call I've experienced, a... See more

Company replied

Rated 5 out of 5 stars

I spoke with Lena, and she was an absolute delight. She was very kind, polite, and very informative. She answered all my questions and helped me with my graduate loan application. She made this proces... See more

Company replied

Rated 5 out of 5 stars

It was a great experience based on how convenient the application process was. The approval arrived in minutes and all of the steps were easy to follow. Sallie Mae really came through and helped us ou... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Bank
  4. Loan Agency
  5. Savings Bank

Written by the company

We’ve helped millions of students and families reach their higher education goals, and we’re ready to help you, too. We’re your go-to partner for planning and paying for school, saving for what’s next, and way more. We offer Sallie Mae® undergraduate, graduate, and career training loans, plus savings options like Sallie Mae® high-yield savings accounts, money market accounts, and certificates of deposit to help you hit your goals. We’re continuing to grow, with new products and guidance made to support you through finding the right school, going after scholarships, making sense of financial aid, and the hundreds of other decisions along the way. Everything we offer comes together under one mission: supporting student success. Because going smarter changes everything. Deposit products are offered through Sallie Mae Bank, Member FDIC.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4-star
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1-star

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4.7

All reviews

(5,858)

5,794 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear instructions with easy to follow…

Clear instructions with easy to follow next steps. My only feedback would be that it would be great to see the potential rates available before a hard credit check is performed, similar to other lenders processes.

5 October 2026
Sallie Mae logo

Reply from Sallie Mae

We really appreciate the feedback, Erin! Thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

Good servic

Good service

5 October 2026
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Reply from Sallie Mae

Thank you for taking the time to leave us a review!

Rated 3 out of 5 stars

I liked everything else except while…

I liked everything else except while trying to confirm my email address, I got kicked off the page. So I'm sitting here with me way to finalize my students loan.

11 October 2026
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Reply from Sallie Mae

Thank you for sharing your concerns and we appreciate your feedback, Brian. Your application has progressed and is currently awaiting disbursement. Please refer to your online account for the most up-to-date information and details regarding your loan information.

Rated 2 out of 5 stars

Our granddaughter asks us to co-sign…

Our granddaughter asks us to co-sign for a college tuition loan. Easy enough to do and the first interest rate was below 10%. Third and fourth interest rates were 18%!!! Absolutely shocking. I was told it was because of her not having good credit. Imagine that. An 18 year old student with no good credit. To me Sallie Mae is just a money maker trapping students with unpayable debt. And yet every day I get requests for me to co-sign for more! Corporate greed.

19 August 2026
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Reply from Sallie Mae

Thank you for sharing your feedback, Carl. We understand your concerns regarding the interest rates offered and recognize that the cost of financing is an important consideration for students and families. Interest rates can vary based on a variety of individual factors, including information provided during the application process, credit history, and applicable underwriting criteria. As a result, loan offers and rates may differ from one application to another. We appreciate you taking the time to share your perspective.

Rated 4 out of 5 stars

Good Experience!

Good experience.

3 October 2026
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Reply from Sallie Mae

Thank you for the review, Peter! We're pleased you had a good experience with us.

Rated 4 out of 5 stars

Very good.

Very good.
User friendly

2 October 2026
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Reply from Sallie Mae

Thank you for taking the time to leave us a positive review, Felix!

Rated 5 out of 5 stars

Help provided

Very nice and helpful customer
Service.

3 October 2026
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Reply from Sallie Mae

Thanks for the 5-stars, Miriam! We're happy to hear you got the help you needed.

Rated 5 out of 5 stars

Sallie Mae is always fast and…

Sallie Mae is always fast and efficient. Wish FASFA was equally fast

2 October 2026
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Reply from Sallie Mae

Thank you for the 5-star review, Erica! We're glad to hear the process was quick for you.

Rated 5 out of 5 stars

The application process was so simple

The application process was so simple. The approval was very quick. All of my questions were answered professionally and it was just a positive experience.

2 October 2026
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Reply from Sallie Mae

We're happy to hear you had an easy time with the application process, Nineta! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to create an account

Easy to create an account; to log-in; navigate the site. Process was efficient and a breeze to do.

9 October 2026
Sallie Mae logo

Reply from Sallie Mae

Thank you for taking the time to leave a positive review, Barry! We appreciate the feedback about the application process.

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