Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
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Everything was great apart from being…
Everything was great apart from being asked to pay 25p for an envelope to put my money! Ridiculous.
5 September 2026
Reply from Sainsbury's Travel money
Hi Alison,
Thank you for your review. We're delighted to hear everything else went well. We're sorry the 25p wallet charge came as a surprise.
This is part of a nationwide scheme to help reduce our paper usage. The 25p covers the cost of the wallet, with 40% donated to Just One Tree, a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're pleased you found the online ordering process easy and that your order was ready for pick up the next day. We appreciate your positive feedback and hope to assist you again.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and easy to collect
4 September 2026
Reply from Sainsbury's Travel money
Hi Julie,
We're so pleased to hear that your experience ordering and collecting was easy and straightforward. Thank you for sharing your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Quick easy transaction
Quick easy transaction & the cashier was lovely and helpful 😀
5 September 2026
Reply from Sainsbury's Travel money
Hi Barbara,
We're delighted to hear that your transaction was quick and easy, and that our colleague was lovely and helpful. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Unnecessary wait
When I arrived at the branch the money counter was shut. I had walked there specially. When I went back I was told he had been on a break. I don't want to deny him a break but you should cover the position or, at the very least, announce in advance when these breaks will be. Very poor service. I am unlikely to use you again
5 September 2026
Reply from Sainsbury's Travel money
Hi Jon,
Thank you for your feedback. We're sorry to hear about your experience. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks. When this happens, a clear sign is displayed showing when the bureau will reopen. We understand this can be frustrating, especially when you've made a special journey, and we're sorry for the inconvenience caused. We appreciate your feedback and will continue to minimise any inconvenience for customers where possible.
Thank you
Sainsbury's Travel money Customer team
Great service
29 August 2026
Reply from Sainsbury's Travel money
Hi Neil,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very helpful girl serving.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We are delighted you had a positive experience with our team. Thank you for your kind words. We're here whenever you need travel money again.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Peter,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Nice easy collection
Nice easy collection, just remember id and payment, staff were polite and happy which always helps
3 September 2026
Reply from Sainsbury's Travel money
Hi Kevin,
We're delighted to hear that you found the collection process easy and that our colleagues were polite and happy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Sainsbury rate the best, only online now unlike before.
Back in the day Thomas Cook offered the best exchanges, M&S and the Post Office for a while then came Sainsburys who in recent years have taken the crown. The best in person with Nectar matched their online rate. But no-more. Only online 4 euro cents more per £ same day. So home and returned for it the next day. I am told new owners, tighter rules. Still recommend but beware.
5 September 2026
Reply from Sainsbury's Travel money
Hi David,
Thank you for your review and for your continued support over the years. We're delighted to hear you'd still recommend us and appreciate your feedback on our exchange rates. We understand your disappointment and are sorry the in store rate wasn't as competitive as you'd hoped. Your comments are valuable and will be shared with the relevant team. We hope to welcome you again soon.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're happy to hear that your money was ready on time. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Dave,
We're delighted to hear that your collection was quick and easy. Thank you for your positive feedback; we truly appreciate it. We hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online
Ready to collect when requested
I Just objected to having to pay for an envelope.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We appreciate your positive feedback on our online ordering and collection process. We understand your disappointment with the envelope charge.
The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Great communication,quick…
Great communication,quick delivery,staff member was very good
5 September 2026
Reply from Sainsbury's Travel money
Hi Lorraine,
We're delighted to hear that you experienced great communication and quick delivery. We're also pleased that you found our colleague very good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Felt like i had done something wrong as…
Felt like i had done something wrong as used Saturday then Monday made to look and feel like a criminal
5 September 2026
Reply from Sainsbury's Travel money
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable. Our colleagues need to carry out security and verification checks to help protect our customers, but we appreciate that these should always be handled professionally and respectfully. We'll share your comments with the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect very good…
Easy to order and collect very good exchange rate
5 September 2026
Reply from Sainsbury's Travel money
Hi Diane,
We're delighted to hear that you found our ordering and collection process easy, and that you were pleased with our exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Fast, efficient service
Easy online reservation of my Euros and quick response to tell me they were ready for collection. Staff were very helpful when picking my money up. Fast, efficient service
29 August 2026
Reply from Sainsbury's Travel money
Hi Jason,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The ordering and collection was a very…
The ordering and collection was a very simple process. Very friendly staff upon collection.
5 September 2026
Reply from Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you found the ordering and collection process simple, and that our colleagues were very friendly during your visit. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
easy cost effective euro purchases at Sainsbury’s
On line ordering easy and staff very friendly on collection at hazel grove
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process easy and that our colleagues at Hazel Grove were friendly during your collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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