The appointment was arranged because we were no longer able to log in to our accounts! We were expected for our appointment and Kyle, our adviser, was quickly out to greet us. He apologised for our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 12th August I contacted Saffron Building Society as I had forgotten my log in details. The call was answered quickly by the patient and kind Sophia who talked me slowly through every step. It was... See more
Company replied
I've just been contacted by Saffron Building Society asking me if I wanted to close a savings account I had withdrawn all the money from a couple of months ago and asking where they can send the small... See more
Company replied
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.7
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic advice around internet…
Fantastic advice around internet security by Lyn. Really appreciate the care she showed. Thank you...
28 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Beth,
Thank you for your kind words! We are thrilled to hear that Lyn provided you with fantastic advice regarding internet security and that you appreciated the care she showed during your interaction.
Ensuring our customers feel secure and informed is a top priority for us, and it’s wonderful to know that Lyn's support made a positive impact on your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Opened an ISA
With one informative phone call my ISA was open and then easily funded from savings with SBS ,so easy, highly recommended for sound advice from Lyn ,thank you
31 July 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you found the process of opening your ISA so easy and efficient with just one informative phone call.
It’s great to know that Lyn provided you with sound advice and made the funding process from your savings straightforward. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Outstanding service
Outstanding service. Friendly, reliable and incredibly efficient throughout. A pleasure to deal with and highly recommended.
3 August 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your outstanding review! We are thrilled to hear that you experienced friendly, reliable, and incredibly efficient service.
It is always a pleasure to assist our customers, and your recommendation means a great deal to us. We are committed to maintaining these high standards and ensuring that every interaction is a positive one.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Kendra Coady-Gleason dealt with our ISA…
Kendra Coady-Gleason dealt with our ISA requests in a friendly, helpful and efficient manner.
31 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Scotty,
Thank you for your positive feedback! We are pleased to hear that Kendra Coady-Gleason assisted you with your ISA requests in a friendly, helpful, and efficient manner.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Old School Service and Courtesy
Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time machine, it was if the last 25 years of terrible service experiences hadn't happened. An object lesson in doing the important thing right, even if its a bit more expensive, paying dividends. I would have to get a MUCH higher rate of interest to even consider a switch.
28 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Jonathan,
Thank you for your fantastic review! We are delighted to hear that your experience with our phone service was so positive.
It’s wonderful to know that you were greeted by a real person who was not only competent and knowledgeable but also genuinely caring. We strive to provide a level of service that stands out, and your feedback reinforces our commitment to doing things right.
We appreciate your recognition of the value of excellent customer service.. Your satisfaction is our priority, and we are thrilled that you feel confident in staying with us.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Saffron's customer service is always excellent
Saffron's customer service is always excellent. Lyn from the Halstead branch dealt with my question and found a solution. She was friendly and efficient -- as the customer service always is.
28 July 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind review! We are thrilled to hear that you consistently experience excellent customer service at Saffron.
It’s wonderful to know that Lyn from our Halstead branch was able to assist you with your question and find a solution efficiently. We pride ourselves on our friendly and effective service, and it’s gratifying to hear that this has been your experience.
Your feedback is greatly appreciated, and if you have any further questions or need assistance in the future, please do not hesitate to reach out.
So good to be able t go into the branch…
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a professional human and have a meeting in which you can have a broad ranging discussion and come up with the right options
28 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Janet,
Thank you for your wonderful feedback! We are delighted to hear that you found it beneficial to visit our branch and speak with someone knowledgeable and helpful.
We understand that while online services are convenient, there is something truly refreshing about face-to-face interactions. We are pleased that you were able to have a broad-ranging discussion and explore the right options for your needs with our team.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Great customer care.
From the inital contact from Saffron to our appointment to discuss our account was first class.
Kyle Stanway who we had our appointment with was both knowledgeable and friendly.
He explained our options and listened to our opinions and we were very happy with our choice.
My husband was reluctant to come to the appointment as he leaves all the finance matters to me but when we left the first words he said to me were "well that was good, wasn't he a lovely man."
Well done Kyle you havea great rapport with customers which was appreciated .
28 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Vivien,
Thank you for your fantastic review! We are thrilled to hear that your initial contact with Saffron and your appointment to discuss your account were first class.
It’s wonderful to know that Kyle Stanway provided you with knowledgeable and friendly service, taking the time to explain your options and listen to your opinions. We are especially pleased to hear that your husband, who was initially reluctant to attend, left the appointment with such positive feedback about Kyle.
Your satisfaction is our priority, and we are delighted that you were happy with your choice.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Great customer service - and interest rates
We transferred an ISA to Saffron because they were offering a very competitive rate. There was a delay in the transfer being completed due to an error at Saffron's end, but the reason I'm still giving a very positive review is the people I spoke to on the phone did a brilliant job of sorting it out - they kept us informed throughout the process and were always clear and friendly in their communications. I've come to Trustpilot in the past due to bad experiences and wanted to share this one as an example of customer service done right!
2 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Peter,
Thank you for taking the time to share your experience! We are delighted to hear that you chose to transfer your ISA to Saffron due to our competitive rates.
We sincerely apologise for the delay in the transfer caused by an error on our end. However, we are thrilled to know that our team was able to resolve the issue effectively and keep you informed throughout the process. Clear and friendly communication is a priority for us, and it’s wonderful to hear that our efforts made a positive impact on your experience.
Your feedback is invaluable, especially as you have shared your past experiences on Trustpilot. We truly appreciate your recognition of our customer service and are committed to maintaining these high standards.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
I wanted to review my accounts to find…
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshingly uncomplicated way. Other requests were actioned quickly and efficiently . Many thanks
23 July 2026
Unprompted review
Reply from Saffron Building Society
Dear John,
Thank you for your wonderful review! We are thrilled to hear that Kyle was able to accommodate your appointment needs and that he provided you with a straightforward and efficient experience while reviewing your accounts.
It’s great to know that he took the time to discuss your options and executed your requests promptly. We strive to make the process as uncomplicated as possible for our customers, and your feedback reinforces our commitment to excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Many thanks once again for your kind words!
Emily was most welcoming
Emily was most welcoming. She gave excellent advice and was most confident when talking about the various products.
21 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Cilla,
Thank you for your kind feedback! We are delighted to hear that Emily made you feel welcomed and provided you with excellent advice regarding our various products.
Her confidence and knowledge are truly assets to our team, and we are pleased that she was able to assist you effectively. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please feel free to reach out.
Good customer care
A small company that the customer can access services ether online or through face-to-face engagement. No hard sell just relevant information and honest answers.
22 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Janice,
Thank you for your thoughtful review! We are pleased to hear that you appreciate the accessibility of our services, whether online or through face-to-face engagement.
At Saffron Building Society, we pride ourselves on providing relevant information and honest answers without any hard sell. Your feedback reinforces our commitment to delivering good customer care, and we are grateful for your recognition of our efforts.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly professional support
Friendly professional support. Excellent customer service from Kyle and colleagues.
I would highly recommend SBS
22 July 2026
Unprompted review
Reply from Saffron Building Society
Dear David,
Thank you so much for your fantastic review! We are thrilled to hear that you received friendly and professional support from Kyle and our team.
Your recommendation means a great deal to us, and we are committed to maintaining the high standards of customer service that you experienced. We truly appreciate you taking the time to share your positive feedback.
If you need any further assistance or have any questions in the future, please feel free to reach out.
Excellent service
Caroline was very helpful and patient. She understood what I needed and also explained how, by using the app, I could have the info she gave me at my fingertips
21 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Kathryn,
Thank you for your wonderful feedback! We are delighted to hear that Caroline provided you with excellent service and demonstrated patience in understanding your needs.
It’s great to know that she was able to explain how to use the app effectively, ensuring you have easy access to the information you require.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Very friendly staff
Very friendly staff, and really good customer service
20 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Cinedaw,
Thank you for your kind words! We are thrilled to hear that you found our staff to be very friendly and that you received excellent customer service during your visit.
Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance or have any questions in the future, please feel free to reach out.
The staff were welcoming and wll-informed
The staff were welcoming and informative. There was a good balance between the professional advice and personal interest in me, as a customer. An effort was made to understand my needs and lifestyle in order to match me with the products which would best suit me.
20 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Ann,
Thank you for your thoughtful review! We are delighted to hear that you found our staff to be welcoming and well-informed.
It is our aim to strike the right balance between providing professional advice and showing genuine interest in our customers. We are pleased that our team made an effort to understand your needs and lifestyle, ensuring that we could match you with the products that best suit you.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
The best customer service by far!
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before I'm connected to an Agent, and this occasion was no different.
I spoke with Kyle Stanway, who, on first impression, was friendly and welcoming. Although the is was resolved without intervention, Kyle suggested I switch my savings accounts to a higher interest rate, which he would do from his end. Within 30 minutes, this was done! No hassle, form filling, or hanging on! Thank you Kyle for your prompt, swift professionalism and it was a pleasure to speak with you.
16 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Angela,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with Saffron Building Society, and we truly appreciate your kind words.
It’s fantastic to know that Kyle Stanway provided you with a friendly and welcoming experience during your recent interaction. We are delighted that he was able to assist you promptly and suggest a higher interest rate for your savings account, making the process seamless and hassle-free.
Your satisfaction is our top priority, and we are grateful for your recognition of our team's efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your positive review!
It was so nice to speak to a human and…
It was so nice to speak to a human and Kyle Stanway was very pleasant, knowledgeable and extremely helpful.
7 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Jean,
Thank you for your lovely feedback! We are delighted to hear that you had a positive experience speaking with Kyle Stanway. It’s wonderful to know that he was pleasant, knowledgeable, and extremely helpful during your interaction.
We understand the importance of personal connections, and we strive to provide a friendly and supportive environment for all our customers. Your kind words are greatly appreciated and will be shared with Kyle and the team.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Can not thanks the guys enough at…
Can not thanks the guys enough at Saffron colchester. Every staff member is always so helpful. Kyle has been a great help in organising and helping with accounts. Great building society.
16 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Samantha,
Thank you so much for your wonderful feedback! We are thrilled to hear that you have had such a positive experience at our Colchester branch. It’s fantastic to know that our team, especially Kyle, has been able to assist you effectively with your accounts.
We take great pride in providing helpful and supportive service, and your kind words truly motivate us to continue delivering the best for our customers.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon!
Face to face contact essential.
Face to face contact with friendly ,helpful staff who are knowledgeable but not pushy.
13 July 2026
Unprompted review
Reply from Saffron Building Society
Dear Michael Stock,
Thank you for sharing your thoughts! We understand that face-to-face contact can be invaluable for many of our members, and we are pleased to hear that you had a positive experience with our friendly and knowledgeable staff.
Our team strives to provide helpful assistance without being pushy, ensuring that our customers feel comfortable and supported in their decisions. Your feedback reinforces our commitment to delivering excellent service.
If you have any further questions or need assistance, please feel free to reach out. We look forward to welcoming you back soon!
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