Nottingham Building Society Reviews 6,008

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, often highlighting their willingness to listen and provide clear explanations. The service is frequently described as excellent, with many appreciating the efficiency and ease of processes, from opening accounts to managing existing ones. People value the personalized approach and the smooth, stress-free user experience, especially in a world increasingly dominated by digital interactions. However, some customers were not happy with the inflexibility of certain branch policies, such as appointment-only visits for specific services or strict ID requirements. A few people also mentioned experiencing truly awful service, citing issues with staff knowledge and a lack of understanding regarding their requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

User experience

Customers had positive experiences with user experience. Many found the process incredibly easy, with clear... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Website

Clients share positive opinions on the website, with many praising its clean layout, intuitive design, and... See more

Based on these reviews

Rated 5 out of 5 stars

LOVE still being able to be part of a Building Society & Savings company that still gives a little Savings Book! Sounds silly but I like being able to go in and update my book every few months ! Its t... See more

Company replied

Rated 5 out of 5 stars

Debbie of Arnold Notts Branch is so meticulous. She explained the options so clearly enabling us to make an informed choice. The system was newly live that day and as our appointment was 10am she was... See more

Company replied

Rated 5 out of 5 stars

Excellent service. It's really nice to be able to go into a branch and speak to someone directly. I received a great experience and a lady who was really helpful. This makes me want to continue bankin... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with the service offered by the Nottingham. I wanted to transfer an ISA so that I could talk to a person rather than being on the internet. The staff were amazing, it reminded me of a... See more

Company replied


Company details

  1. Building Society
  2. Financial Institution
  3. Mortgage Lender
  4. Savings Bank

About Nottingham Building Society

Written by the company

Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.

You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.

Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.

You can find out more on our website – here are some quick links:

MORTGAGES

SAVINGS

BRANCHES

CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reliable

I always receive good service at a branch not far from my rural home. I have sound investments with a reputable company upon which I can rely.

7 April 2026
Rated 5 out of 5 stars

Good level of service

Have recently opened a new isa with the Nottingham Building Society (Mansfield Branch), as always the staff are very attentative to your needs and walk you through at a pace you understand. Would highly recommend to anyone looking to invest / save and get a decent percentage rate to boot . The real bonus is you get to speak with a real peson.

8 April 2026
Rated 5 out of 5 stars

The best building society

The best building society, its great to be able to walk into a branch and speak to someone. The staff are polite, helpful and are well versed in Nottingham BS products. First class customer service. 5 stars to the Eastwood branch again. Thanks

13 April 2026
Rated 5 out of 5 stars

Privacy is well respected

So far, everything. Friendly and knowledgeable staff who give you time and the opportunity to
ask questions (cup of tea in hand, if desired).
However, the most important advantage is being able to carry out any business in a private room. Sadly this is a rarity in many such establishments so long may it reign!

8 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look