SAB Supply Reviews 

377
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff, highly competitive prices, and sturdy equipment provided for various commercial and private projects. Many people point out that the overall booking and hiring process is exceptionally smooth, highly professional, and entirely hassle-free from start to finish. Some reviewers were not happy with unexpected delivery delays and very poor communication regarding exact arrival times. Additionally, a few other people also felt that managing the off-hire collection schedules could become quite challenging when drivers arrived early without any prior telephone notice or proper coordination.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. While many... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff alongside reliable and... See more

Staff

People report positive experiences with staff, highlighting their helpful, prompt, and friendly approach.... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

Product

Reviewers mention positive feedback about product quality and reliability. Consumers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheapest I seen online, I arrange a date that was convenient to me and they delivered 9am that day. It was easy to assemble (after watching a youtube video), unfortunately the guy that dropped it of... See more

Rated 5 out of 5 stars

Product pricing was competitive, delivery was on time and driver very helpful and friendly. The scaffold was good quality and in good condition.

Rated 5 out of 5 stars

Delivery was on time. The product hired as described. Collection on time. No issues very satisfied with the experience.

Rated 5 out of 5 stars

Wonderful experience very competitive prices. 2 platform tower assembled by my self. Light ish kit, strong with the braces.


Company details

  1. Plant and Machinery Hire
  2. Building Equipment Hire Service

Written by the company

SAB Supply was founded in 2011 are a national access, tool and plant hire company specialising in primarily scaffold tower hire. Using an extensive network of suppliers, we can deliver a range of hire equipment throughout the UK next day at unbeatable prices. Our staff have years of experience in the hire industry, allowing them to advice and understand exactly what each customer requires job to job.


Contact info

4.0

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(377)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tower

Good experience. Very helpful
All went to plan. Reasonable price

8 May 2024
Rated 5 out of 5 stars

Excellent experience

Excellent experience, arrived on date required with a pre message with eta first thing in the morning of delivery. The tower itself was complete and with instructions and I received a pre pick up phone call to confirm I had finished with the tower . Already recommended to others and will use SAB again in the near future.

5 April 2024
Rated 5 out of 5 stars

Brilliant service

Brilliant service, could not be faulted from the website, price, delivery info and the actual driver who delivered and collected without fuss.

6 March 2024
Rated 1 out of 5 stars

Don't respond

Did not collect scaffolding and no response from company to resolve. I had to contact hire company directly to resolve and arrange collection. Waited in all day. No apology or acknowledgement of email.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

SAB Supply excellent

SAB supply were really good first time we had used them and I had concerns with it getting used on our customers job but SAB where excellent, driver who delivered it was very polite and had time to help. Will be using them again soon. Carl horizon exterior cleaning.

6 March 2024
Rated 4 out of 5 stars

Well organised from SAB

Well organised from SAB. Local supplier missed collection notification. Tower supplied has described but needed some attention to wheel locks.

4 March 2024
Rated 1 out of 5 stars

Broken promises on pickup time

They just sub contracted it to Brandon Hire. Tower turned up 3 hours later than promised. One week later on the day I'm expecting it to be picked up, I receive a text saying it will be picked up 10am but no one turns up. I phone SAB at 3pm and they say there are no drivers available that day even though I got the text message and no one could be bothered to tell me. A whole day wasted waiting in for them.

SAB would then lecture me about how I'm responsible for the tower left on the kerbside (as requested by them) for the next few days whilst they don't pick it up rather than be proactive and try and sort a collection driver out.

I call Brandon Hire myself and I'm promised it will be picked up before noon the next day. I also get a text the next day saying it will be picked up between 11am and 1pm.

Does it get picked up on time? Of course not. Does SAB update me? Of course not. They expect you to stand outside making sure no one steals the tower until they finally pick it up. A driver eventually turns up 29 hours after the original pick up time.

In the end I called Brandon Hire 7 times myself to get this sorted. What is the point of paying SAB when they do nothing to help and just take the money? Might as well pay the extra £5 hire cost and deal with the local hire companies yourself. The little saving with SAB is not worth the stress.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Found them to be very reliable

As a painter and decorater I have used this company over the last 2/3 years ( mainly for towers ) and have found them to be very reliable with a great range of products. Easy to navigate and order online.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Bloody useless company

Bloody useless company. I hired from them and everything went well. This time they delivered the scaffolding on right time, but did not pick up for two weeks and kept sending sms to say they will come today, as it was an empty property, I had to go there every day and then nobody turns up

6 February 2024
Rated 5 out of 5 stars

Excellent service

Very easy ordering process. Delivered on time. Flexible if you want to extend the hire period. Collected on time. Would recommend.

5 February 2024

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