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R Woodfall Opticians - East Dulwich Reviews 

209
TrustScore 5 out of 5

4.9

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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Rated 5 out of 5 stars

Super helpful, friendly and professional. I really can’t recommend these guys enough. I’ve been to two of their branches and it’s clearly the culture of the organisation. Well done you guys

Rated 5 out of 5 stars

Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... See more

Company replied

Rated 5 out of 5 stars

Woodfalls have always been welcoming, warm, efficient, professional, clear, listening, and they cover a wide range of aspects of eye care. I recommend them warmly.

Rated 5 out of 5 stars

I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - East Dulwich

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom

  • 020 8299 6622

4.9

Excellent

TrustScore 5 out of 5

209 reviews

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4.9

All reviews

(209)

678 reviews in the last 12 months

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Rated 5 out of 5 stars

Error

When an error occurred to my order it was quickly corrected to my satisfaction.

15 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for leaving your feedback. Mistakes do happen which can be quite inconvenient, but we always try to come up with the best possible solution for patients. We are glad that we could correct this issue quickly in your case, thank you for choosing Woodfalls East Dulwich.

Rated 5 out of 5 stars

Excellent service.

I always use Woodfalls for my check-ups. Friendly, comprehensive and professional service from Annie the optician. Explains thing really clearly.
No hard sell if new specs recommended. (In my case they werent).
100% recommend from me.

4 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Our team greatly appreciate your feedback.
We are pleased that you are happy with the service you received. Annie is very skilled and amazing at what she does, so we are glad that you also noticed. Thank you for the visit, we are always here to help!

Rated 5 out of 5 stars

Woodfall review

The receptionists were welcoming and very helpful. Annie, the optician was very pleasant and talked me through all of the tests that she was going to do. She suggested that I purchase some sunglasses which I did. She was very professional. The staff who helped me pick out my glasses and fitted them were also very helpful.

24 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback!
Our staff are dedicated to making sure all of our patients leave the practice happy, so we are very glad to hear that you are pleased with the service received throughout your visit to us.

Rated 5 out of 5 stars

Great Experience - Routine Eye Test

The reception staff were efficient and friendly. The optician that I saw, Annie, had a great manner. She was welcoming as well as thorough. I felt listened to and the conversation we had was informative. I came away feeling positive and would definitely recommend this practice to anyone looking to have their eyes tested.

9 April 2025
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Reply from R Woodfall Opticians - East Dulwich

We are delighted to hear that you had a very pleasant experience on your visit to our branch in East Dulwich. Our staff are more than happy to help and appreciate you leaving such a kind review.

Rated 5 out of 5 stars

Excellent.

Excellent.. Good advice from optometrist.

3 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for leaving such kind feedback.

Rated 5 out of 5 stars

A very thorough eye examination

A very thorough eye examination with all findings clearly explained. Reception staff very friendly and even made me a coffee while i waited for eye drops to take effect!

7 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback, our team really enjoy reading such kind reviews. We are glad you had a pleasant experience and look forward to welcoming you back.

Rated 4 out of 5 stars

The whole team at Woodfall was very…

The whole team at Woodfall was very good including the receptionist. The optometrist was very good and a thorough examination of my eyes. Her attitude was very friendly, polite, professional and spoke with me throughout the examination of the various procedures. Tracey was very good and ensure that my new glasses fitted my face and the glare on my glasses were in the right place. Thanks to entire team.

21 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff at Woodfalls enjoy delivering great service to patients, so we are happy it doesn't go unnoticed. Please feel free to let us know if there is anything we can improve, and we look forward to seeing you again.

Rated 5 out of 5 stars

So very professional

So very professional
Very caring so informative and respectful

27 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us such a kind review.

Rated 5 out of 5 stars

Kind and professional ophthalmologist

Kind and professional ophthalmologist, explaining everything very clearly, felt very relaxed not rushed like other opticians can be.

24 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for leaving such a kind review. We do take pride in giving our patients a thorough and personal service. So we are glad you are happy, thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Recommended

Thorough examination, well-versed and friendly optician.

14 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Amazing feedback, thanks you from the whole Woodfalls team for your comments and 5 ⭐

Rated 5 out of 5 stars

I brought my daughter for a check up…

I brought my daughter for a check up and the whole experience was amazing. From the friendly reception on arrival to the friendly optician who managed the whole process in a very friendly and informative way!

25 February 2025
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Reply from R Woodfall Opticians - East Dulwich

We greatly appreciate your feedback. Our staff are delighted to hear both you and your daughter were pleased with the service received on your visit to us! Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Helpful

Helpful, professional staff.

4 March 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback.

Rated 5 out of 5 stars

Very supportive

Very supportive, a thorough examination very clear step by step information of eye test given

26 February 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff are delighted to see that you had a pleasant experience on your visit to East Dulwich. Thank you for your feedback.

Rated 5 out of 5 stars

Easy to get an appointment for an eye…

Easy to get an appointment for an eye test. The staff are friendly and competent. The optometrist was thorough, friendly and reassuring.

20 February 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff greatly appreciate your feedback, and we are glad you are pleased with the service provided. Thank you for choosing Woodfalls East Dulwich.

Rated 5 out of 5 stars

Perfection at it’s best.

Perfection at it’s best.
Highly recommend this opticians for many reasons.
I had such a relaxed professional service during my examination.
Firstly, Annie made me feel really at ease and talked through every step for reassurance, such a warm hearted person.

Richard was absolutely amazing with his recommendations of frame styles & types of lenses that would suit me and my lifestyle, he really knew this stuff and was so helpful and charming in such a caring professional way.
The aftercare I received was second to known, Richard contacted me to make sure I was happy with the style and talked through ways to help me adjust to my new lenses,
I was so impressed and felt very confident with my choices.
I definitely will be returning.

27 January 2025
Unprompted review
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for such a kind review!
Our staff at East Dulwich truly appreciate your kind words and we are very glad to see that our hard work does not go unnoticed. Both Richard and Annie are highly valued members of our team at East Dulwich and we are glad that you are pleased with the service provided by them.

Rated 5 out of 5 stars

Not my first eye exam in East Dulwich

Not my first eye exam in East Dulwich, each time I have been in i've gone for the enhanced eye examination, and must say the eye test is a thorough exam, and always given the option for the scans to be emailed to me,
I would definitely recommend r wood falls, the staff are always welcoming and helpful

18 February 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback. Our team at Woodfalls find it vital that each patients sight test is carried out thoroughly to ensure that each of our patients' eyes are as healthy as can be. Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Thank you for recent appointment

Thank you for your recent appointment, your staff are very professional, polite and welcoming. I was treated with the utmost care and would recommend you to anyone wishing to have there next visit to an optician.

6 February 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your review, it is greatly appreciated. We are glad to hear that your visit to Woodfalls East Dulwich was a good one, and we are always here to help if you have any queries about your vision and or glasses.

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