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R Woodfall Opticians - East Dulwich Reviews 

209
TrustScore 5 out of 5

4.9

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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Rated 5 out of 5 stars

Super helpful, friendly and professional. I really can’t recommend these guys enough. I’ve been to two of their branches and it’s clearly the culture of the organisation. Well done you guys

Rated 5 out of 5 stars

Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... See more

Company replied

Rated 5 out of 5 stars

Woodfalls have always been welcoming, warm, efficient, professional, clear, listening, and they cover a wide range of aspects of eye care. I recommend them warmly.

Rated 5 out of 5 stars

I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - East Dulwich

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom

  • 020 8299 6622

4.9

Excellent

TrustScore 5 out of 5

209 reviews

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4.9

All reviews

(209)

678 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Welcoming helpful reception staff
And we had a laugh. Always a bonus!

Professional who examined me was outstanding. Helpful kind informative and gave me excellent feedback. She’s 10/10 in all areas. Thank you

1 July 2025
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Reply from R Woodfall Opticians - East Dulwich

Our team at East Dulwich greatly appreciate your review. We are pleased to have been of assistance and we are glad you had a 10/10 experience on your visit to us! Thank you for choosing Woodfalls!

Rated 5 out of 5 stars

Child-friendly doctors

Child-friendly doctors. Excellent in communications, courteous and helpful staff members. Always a pleasant experience here in Rwoodfall.

18 June 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your feedback. We do aim to make all of our patients happy when visiting us so we are glad to have been able to help your little one. Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

A thorough eye test

It was easy to make an appointment and the eye test seemed very thorough. My prescription was little changed and there was no pressure to buy new glasses - which is not always the case. My wife also received good advice when choosing frames that suited her face.

28 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank your for your kind feedback. We do try to deliver a personal experience to our patients, so we are glad that you both felt as though you were well looked after when visiting us.

Rated 5 out of 5 stars

Very kind people

Our son has ADHD and needs people to be patient. They got him through his eye exam and glasses fitting with tremendous care and gentleness as well as being efficient - they’re a model practice.

27 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback. We do try to accommodate to all of out patients' needs so we are glad that we could make your son feel comfortable enough to sit through his sight test. We always happy to help, thank you very much for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Affordable

Excellent
Service so professional and affordable

27 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Your review is greatly appreciated by our team here at Woodfalls East Dulwich. Thank you for the visit!

Rated 5 out of 5 stars

Annie is just the best

Annie is just the best, she carried out a very thorough eye test and took time to explain each part of the test. She is very professional and friendly and really put me at ease. A friendly welcome from the reception team as always.

30 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for taking the time to leave such a kind review. Annie is a staple part of our team here at Woodfalls East Dulwich so we are pleased to see that her talent doesn't go unnoticed. We are glad that you had a pleasant experience on your visit to us and we look forward to welcoming you back again!

Rated 5 out of 5 stars

My 2 appointments with Annie went well and I would be happy to see her for my next visit.

My 2 recent appointments went well and I felt that Annie, who did my annual check-up and then tests for my upcoming cataract surgery, was very competent and sympathetic. I am awaiting a letter/phone call for an appointment with an eye surgeon.

19 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Annie is a kind and highly skilled member of our team here at Woodfalls, so we are pleased that you could also notice that.
Thank you for choosing Woodfalls East Dulwich and we wish you all the best with the upcoming surgery.

Rated 5 out of 5 stars

just what the doctor ordered!

examination was thorough and no sales pressure - altogether a relaxing experience

14 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Our team greatly appreciate your feedback, so thank you very much, and thank you for visiting Woodfalls East Dulwich.

Rated 5 out of 5 stars

Most effective eye test I've ever had…

Most effective eye test I've ever had has resulted in a perfect prescription. And the lovely lady who patiently helped me choose new (heavily discounted) frames for both reading and distance glasses was a delight to work with to achieve quite a big style change for me. A great success. And great value. I am most, most grateful!

19 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your lovely review. Our team at East Dulwich are so pleased to have received your feedback. Selecting the right frame is very important to both the patient and our staff, as we aim to make sure you are comfortable and happy with your choice.
We are so glad to have been able to help, thank you for the visit!

Rated 5 out of 5 stars

Excellent Care

The optometrist I saw was excellent. I felt v well cared for and the examination was thorough and not rushed. I choose to go to R Woodfalls as I have got fed up with going to high street opticians where the experience is v different.

9 May 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your feedback. We strive to give personal and thorough care to all of our patients here at Woodfalls, so we are glad that you are pleased with the service.
Thank you for the visit.

Rated 5 out of 5 stars

Great service

Great service. Very understanding and patient with children and thorough examinations.

28 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback. We are glad that we were able to help you and your little one. Thank you for the visit, and we look forward to seeing you again at Woodfalls East Dulwich.

Rated 5 out of 5 stars

Real care and excellent service as always

Real care and excellent service as always. Highly professional and responsive.

22 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your review, we are grateful to have been able to assist you.

Rated 4 out of 5 stars

The eye test service is very good- frame choice a bit limted

The eye test service is very good, very friendly. Took off a star because I find the choice of frames is too small / too expensive. So I always struggle to find some I like when I need to change my glasses.

24 April 2025
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Reply from R Woodfall Opticians - East Dulwich

We are glad that you are pleased with the service received and will definitely take your feedback on board. Our other branches do have a different selection of frames if you were interested in having a look at any of them. Thank you for your feedback, it is greatly appreciated and we hope to see you back.

Rated 5 out of 5 stars

Reassuring

Friendly, polite reception - with an offer of coffee when I turned-up early.
Thorough professional, unhurried, reassuring appointment with optician.
Good unrushed advice & help in choosing new frames

29 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff are pleased to hear you are happy with the service received.
We are glad that you had enough help and time needed to select frames as this is also a very important part of the process.
Thank you for your visit to Woodfalls East Dulwich!

Rated 5 out of 5 stars

Excellent experience

Very friendly and patient staff. The experience was smooth and efficient.

23 April 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback, it is greatly appreciated.

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