I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!
My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.
My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow d... See more
Company details
Written by the company
Five Star Beauty Services Delivered To Your Door
Contact info
Young Street, w85eh, london, United Kingdom
- 02074608319
- venetia@ruuby.com
- ruuby.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with Ruuby was seamless…
My experience with Ruuby was seamless and my make up artist did a wonderful job!! She was on time and very professional. I will use Ruuby again as soon as I need it!
Amazing for those last minute self-care…
Amazing for those last minute self-care evenings. I’ve managed to book some incredible massages with short notice
Great service
Great service. Have used several times and not been disappointed.
Use Ruuby all the time for massages
Use Ruuby all the time for massages, all have been amazing. Laura is the best and creates a real spa experience.
Massage
I booked a massage with a 5 star rated therapist , and she was amazing , she lived up to her rating she was intuitive and tailored the hour around my needs. The app is easy to use and there is an immediate response to any questions you have. Effortless. Professional and value for money in your own home.
Have used ruuby a handful of times now
Have used ruuby a handful of times now. I love it! Very convenient and have loved the people who have come to help me. Always prompt and professional. The app is very good to use and easy
Love using Ruuby
Love using Ruuby! Super convenient to have treatments at home, saves so much time! Especially with spray tans so you don’t have to worry about the awkward journey home, you’re already there! Therapists are friendly and professional and I’d recommend to anyone!
I use Ruuby very regularly for my nails…
I use Ruuby very regularly for my nails and recently also used them for a blow dry. They are absolutely fantastic. Customer service is top notch and their staff are wonderful!
Great service and super convenient
I’ve used Ruuby app twice now and both times the beauticians were super friendly and I was very happy with my treatments. Would definitely recommend as it is so convenient having someone come to your house. Will be booking again soon!
Wonderful!
I had such a great experience with Ruuby. Such a professional service and I would highly recommend using them
Wonderful!
I had a pregnancy massage and the masseuse was so knowledgeable and lovely
I use Ruuby everytime I visit London
I use Ruuby everytime I visit London. When coming off a long flight their massage service is late night and everyone I have used was exceptional. On glam nights out their hair and make up crew are fantastic! Especially Natasha - just wow!!! Such talent. The service is so personable and if you chat with their concierge they will make whatever you need work! Love Love Love !! Other sites have canceled on me last minute but Ruuby never lets me down.
Great gel manicure
My manicurist arrived on time and was lovely to see chat to her. A perfect manicure- will book again x
Can’t recommend Ruuby enough
RUUBY therapists & customer service team are brilliant. I recently had a mani / pedi before a trip, Jasmine was so lovely and really took the time to do my nails perfectly & find the best colours. I’ve recommended Ruuby to so many friends as it’s so convenient to fit around your schedule at home.
I booked a back massage through Ruuby…
I booked a back massage through Ruuby and it was the best massage I’ve had in years. The therapist was exceptional, and went above and beyond to understand my stress areas and relieve them. I cannot wait to book again - I feel I’ve finally found the perfect therapist!
I think Ruuby is great
I think Ruuby is great, I have used for years for nails and tanning. I would definitely recommend, it is so convenient especially having young children as they come to you.
Always a great experience
Always have a great experience when I use Ruuby! Usually do a manicure - great technicians, friendly, on time and do a fab job! Highly recommend!
Ruuby an incredible resource
Ruuby is an incredible resource for any woman to have at her fingertips!! From waxing, to blowdries and massages I have never ever been disappointed with the service I received.
Ruuby therapists are incredibly professional and the service feels so elevated compared to their competitors.
Great service
I had a great hairdresser, who was very friendly and did my hair exactly how I asked her to and it stayed in all day! Which rarely happens with my hair. Could not recommend enough
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








