Ruuby Reviews 150

Such a fantastic service to have in your very own house, saving me valuable time as a busy mum. The service was fantastic and level of treatment second to none!

Great experience - every time
Super easy and convenient to use, wonderful therapists and a consistently great customer service team.

Absolutely love this app - was originally gifted a voucher and had a fab at home manicure. Have since used it a few times for massages and other treatments - always super lovely, punctual and professional therapists. Hugely recommend

A lovely lymphatic drainage massage all in the comfort of my home. It was the perfect way end my day and the therapist was so friendly.

It took a lot to find someone that’s finally professional and not trying to sell a lie
The use of the app is very comfortable because it makes everything easy it’s going to one long journey and I’m very happy I found a place I can trust

I have used Ruuby App for different treatments and I have been super happy with all of them. I love getting treatments done in the comfort of my own home so I can plan it in for my lunch break. The beauticians and therapists are highly skilled and I can’t recommend Ruuby more.

Love this app! I’ve used the facial, Massage and make up artist therapists.all have been 10/10 service, particularly love the professional make up and blow dry ahead of a wedding,lots of compliments and way better than anything I could do!

Use Ruuby’s for a long time, got the black teir account! Came across Ruuby’s via friends of mine that played at Chelsea FC Health Spa & frequently use the Hurlingham Club.
All therapists are great and always on time and very respectful! Communication is great from booking to the therapist reaching out..

Had a Decleor facial very relaxing . Husband had massage really good . Will use again

Ruuby is head and shoulders above other home beauty services due to its high level of customer service. It never fails to deliver with high quality therapists and treatments. If there is ever a need to get in touch they are available and responsive and happy to help.

I love Ruuby, I have been using it for years for home massage, wax and hair up for fancy events. They never disappoint and the customer service is impeccable. Highly recommend!

Have been using this app for years and am a big fan. Good therapists and high quality services. Love the massages which are perfect for an at-home pick-me-up. Great for appointments out of normal hours too like an early morning blowdry.

Super easy to use - great service !

Always reliable, great communication and fabulous treatments.
The therapists make you feel at ease and are always very polite, knowledgeable and experienced.

I have used the Ruuby app several times over the last few weeks. I have been really impressed both by the quality of the professionals but also the ease of getting the appointments I need.

I had an amazing experience with the Ruuby app! So easy to book and my massage was gorgeous! So relaxing and exactly what I needed. Excited to book again!

Ruuby is fantastic. It’s my go to for any beauty treatment!

I’ve absolutely loved using Ruuby. Every treatment I’ve had, the therapist has showed up early, never late, and they’ve all been equally skilled/qualified. You don’t have to book in advance and there’s lots of options for those that work late.

Great app and experience. Was so convenient having a therapist come to me, especially with a baby at home. Will definitely use again!

Found out about the company via a hotel which didn't have a spa. Best thing ever.

1. The online booking system and app are a little clunky, e.g. you cannot find out the availability of a specific therapist but have to trawl through days and hours to see who is available at each and every single time, which is very inefficient and time-consuming. There is great back-up from concierges you can email/phone, though they are easily confused by emails and so it is better to speak to one on the telephone.

2. Not all the therapists are great but that is not entirely the fault of Ruuby. Generally speaking, the therapists marked "Elite" are good. We have found a superb masseuse who the entire family now use weekly.

3. We learnt that Ruuby therapists are treated better than those working in spas, which is only proper. A happy therapist gives good service.

4. There is less choice in certain therapies, e.g. reflexology

5. You can only contact your therapist through the Ruuby app or the concierge, which is somewhat annoying when it is for a little issue (e.g. to bring a certain product to a session) or a social one (e.g. to alert the therapist to a special offer for an item they use)

6. You do pay a premium for someone to come to your home to provide a service, but for some treatments, this is very useful, particularly for massages/facials when you look a mess after the session!