Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... See more
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Review summary
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Reviews shaping this summary
Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
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First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
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I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great service and product
Pleasure to deal with from start to finish. We ordered a modest amount of Larch cladding but nothing was too much trouble for our contact Craig Campbell.
Product was delivered on time and is of excellent quality!
4 October 2024
Reply from Russwood
Hi Scott, thank you for taking time to leave us a review, and for your kind words about Craig. We will be sure to pass the message on to him. Please don't hesitate to get in touch if there is anything else we can help with!
Very helpful with our decking project
Very helpful advice on our decking project, prompt responses to queries, useful display of products to look at, good communication on delivery.
12 August 2024
Reply from Russwood
Hi, thank you for taking the time to leave us a great review! Please don't hesitate to get in touch if there is anything further we can help with.
Delivery arrived safe and sound and…
Delivery arrived safe and sound and well packed. All the cleaning products I need to keep my floor looking beautiful
17 September 2024
Reply from Russwood
Hi Jayne, thank you for leaving us a great review. Happy cleaning!
Beautifully engineered products
As self builders we want our house to be the best it can be, but also uncomplicated to build. Russwood products do come at a price but are the very best you can buy. Everything works, slots together, glues down, exactly as engineered, this saves soooo much time than working with poorer grade products, wastage is minimal and it looks incredible! It's a no brainer!
1 September 2024
Reply from Russwood
Hi Anthony, thank you for leaving us an excellent review. We are delighted to hear you are impressed with the quality of our products and service. Please don't hesitate to get in touch if there is anything more we can do to help.
Absolute fantastic company to work…
Absolute fantastic company to work with. Very informative and helpful with all choices available.
We were speaking primarily with Graham Whitfield who quoted us for multiple materials and profiles to allow us to make the best choice that suits us. We began the process before our building warrant and had been chatting with the company and Graham for well over a year before processing the order.
Overall we have been thoroughly impressed with the company from showing us the materials at different stages to answering all the questions and presenting the options to us.
Thank you for everything and look forward putting the cladding on!
12 September 2024
Unprompted review
Reply from Russwood
Hi Mark, thank you for leaving us a great review. We have passed your kind comments onto Graham. Please don't hesitate to get in touch if there is anything further we can help with.
Excellent service from russwood fast…
Excellent service from russwood fast delivery and great price.
2 September 2024
Reply from Russwood
Hi Michael, thank you for leaving us a great review. Please don't hesitate to get in touch if there is anything further we can help with.
Excellent service - but could do more...
We ordered Scottish larch cladding and related materials from Russwood. The materials are excellent. The delivery went smoothly. The service helpful and efficient. My one request is that Russwood offer a service whereby it can use building warrant drawings to give an estimate of the amount of timber that will be required for a particular job. It fell on my shoulders to do this and I came up short. I also know that a friend who also ordered cladding from Russwood had a similar experience. It is frustrating and expensive (the second delivery costs £350). However, that aside, I am impressed with the service that Russwood provide.
15 July 2024
Reply from Russwood
Hi Iain, thank you for leaving us a great review.
We pride ourselves on high quality products and customer service, so we are delighted to hear that you were impressed with our materials, delivery, and service.
We do not offer a service to estimate the amount of timber required for your project. We think the best person to estimate the volume required is the contractor. They generally have most experience and can assess any peculiarities which may reduce, or increase, on-site cross cutting. They understand best how to handle building materials to reduce any wastage.
Please don't hesitate to get in touch if there is anything further we can help with.
Knowledgeable and helpful staff and great wood cladding and fixing products
Knowledgeable and helpful staff, excellent website and information resources. Wood cladding and fixings all good quality
2 August 2024
Reply from Russwood
Hi Nicky, thank you for leaving us a 5 star review! It's great to hear you had a positive experience using Russwood. Please don't hesitate to get in touch if we can be of any further help.
great product and very helpful staff
14 August 2024
Reply from Russwood
Hi Mark, thank you for leaving us a great review! If you need anything further, please don't hesitate to get in touch.
Incredibly helpful team
Incredibly helpful team, lots of choice and good advice, and very high quality products. We've used Russwood multiple times and would highly recommend.
6 May 2024
Reply from Russwood
Hi Emma, thank you for taking the time to leave us a great review! We look forward to continuing to work together on your future projects!
Excellent Scotlarch Cladding
Russwood were very responsive to all my communications, and were very helpful and friendly. There was a little confusion over the delivery location, but this was a very minor issue. The Scottish larch cladding that I received is an excellent product, and looks fantastic on the house.
20 June 2024
Reply from Russwood
Hi, thank you for taking the time to leave us a 5 star review! We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Russwood came through
royal mail lost the parcel, a replacement was sent out on overnight with no quibbles
31 July 2024
Reply from Russwood
Hi Charlie, thank you for taking the time to leave us a review. We are glad we could sort your lost parcel quickly. Please don't hesitate to get in touch if we can be of any further assistance.
Russwood are a fantastic company to…
Russwood are a fantastic company to deal with - helpful, knowledgeable staff who care about the products. I experienced brilliant customer service from the sales, accounts and delivery teams. I’m delighted with the cladding on my extension-it’s beautiful.
24 July 2024
Reply from Russwood
Hi Angela, thank you for taking the time to leave us a 5 star review. We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi David, thank you for taking the time to leave us a 5 star review!
Larch cladding system
The entire process with Russwood from enquire to delivery went very smoothly, with very professional staff assisting on every occasion. The larch cladding and associated support system, is very well designed, well manufactured and looks fantastic.
5 July 2024
Reply from Russwood
Hi Patrick, thank you for leaving us a great review. We are delighted to hear you were impressed with your service at Russwood. Please don't hesitate to get in touch if there is anything further we can help with.
Reply from Russwood
Hi Chris, thank you for leaving us a 5 star review!
Larch cladding
Good attention at the yard
Efficient delivery
High quality product
Great finished result
3 June 2024
Reply from Russwood
Hi Roddy, thank you for leaving us an excellent review. We are delighted to hear you are happy with your service at Russwood, along with your Scotlarch® cladding. We look forward to working with you again on future projects.
Great service and product
Very helpful with their product advice. Nothing was to much trouble. Ordered cladding and flooring, hassle free. Dealt with sales, accounts, despatch and delivery driver, all great.
15 May 2024
Reply from Russwood
Hi Emma, thank you for taking the time to leave us a 5 star review. It's great to hear our team of timber experts were on hand to help at every step of the process. Please don't hesitate to get in touch if there is anything further we can help with.
All good & hassle free with no issues
All good & hassle free with no issues, will use again ..
23 May 2024
Reply from Russwood
Hi Jim, thanks for taking the time to leave us a great review. We look forward to working with you again in the future!
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