Runna Reviews 

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.

When I subscribed in 2023, things worked great. So when I subscribed again this year to train for another marathon, I was seriously let down. With a Fitbit and a Pixel 10 Pro, Runna fails to sync any of my workouts. It also fails to unlink my Fitbit account so I can try to troubleshoot the problem. It also is extremely tedious to add a manual workout. AND the shoe life tracker fails to update if you complete a workout manually. Honestly, you're better off using a free spreadsheet.

Oh and I haven't received a response from support in over three weeks, despite weekly requests for an update and refund.

I'm a experienced runner already. I did look at the app which looked very well structured and laid out. However the cost put me off. You can go to a local club and get really good training advice and run with others. I like to run without being plugged in so I can experience the environment around me. This is my escape. Are we not plugged in enough.

Also provides exercises directed at running. Different levels to chose.
I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to the problem I‘ve had.

Ran my first half marathon and the app failed to record my run. I experienced the same issue multiple times previously and reported it to Runna, only for no resolution. Months of training, and the app couldn’t perform its basic function and the sole purpose for me using it. Completely unacceptable.

Firstly I used the free trial week, I didn’t join & cancelled. I then got a discount offered to join for the year, which I tried to pay & it wouldn’t let me. I ended up paying full price £99 as I was already starting my GNR training for the first time. I messaged Runna & after many msg’s they said they could not credit me as I had already paid & offered me extra 3 months after the year free. I refused as only wanted the app for the year.
So I continued my training with the full price app. I then was on the GNR start line when I clicked on Runna to start my race &’it asked for me to update the app, which couldn’t be done as the race was starting. I had to quickly switch to Strava to at least let me know my pace being a very new runner.
I then informed Runna & they apologised but said they could not credit me as I paid through apple & it was not on their control.
I am very dissatisfied with the out come as I have wasted £99 on Runna, with no help or refund offered. Very poor set up & customer service.

I subscribed to the Strava + Runna bundle (via Apple, 09/09/2025, France). Payment was immediate, yet the app still doesn’t recognize my Premium access.

Despite following all the recommended steps (updating apps, reconnecting, activation link, even recreating the account), Runna remains stuck in free mode.

Very disappointing not to be able to use the app as promised, especially when the process is advertised as simple and seamless.

Edit : issue was solved later in the day. Modified accordingly

Its been over a month and I am still waiting for my Runna order to be delivered. Ive also yet to hear anything back from them in the last 2 weeks.

Runna is the best! Using it to train for my first half marathon is amazing! Training schedule, tips and motivation are great!

I am 60 years old. I haven’t run in 19 Years… I have decided to start running again….i went out and did 30 runs…. I went too hard,..too fast. I injured my toes and my feet constantly hurt.
I stopped for 10 days, then restarted with Runna. Wow! What a difference…I’m slowly building up to my running goal and my feet aren’t hurting.
I am soooo pleased I have invested in using Runna App. Thank you.

I am currently training for my 3rd Marathon having previously used the free training plans available on RunnersWorld. I decided to give Runna a go when RunnersWorld put these plans behind a paywall & seeing countless friends and fellow runners using Runna, and have some thoughts....

Firstly, the app does NOT take into account the climate you are living in. I live in the Tropics (Darwin, Australia) and the paces are just ridiculous and NOT sustainable when factoring in the heat & humidity. I would have thought that given the money you pay, their AI would be advanced enough to adapt their plans to basic factors like the weather.

Secondly, I put in a Half Marathon B-Race for the end of week 4 when I signed up for a local race at short notice, and since then the long run distances are ridiculous! 24km & 26km for week 5 & 6!! Again it's just not sustainable and I am shocked that the plan has done this. If anything, it should have dropped below 21km for week 5 and started to build up slowly to the eventual 30/32km mark.

I have been running consistently for a while, done many half marathon races and now marathons, and using Runna is the first time I have started to experience really bad pains and niggles with my knees, to the point that I now need to see a physio on the regular - so thanks Runna.....

The app repeatedly fails to record runs — its most basic function. I’ve been trying for over a month to get this resolved. Runna admitted they can’t fix the issue and told me they have no authority to refund. Apple have not responded at all. £99 per year is a lot of money for an app that fails at the core level and offers no meaningful support. Totally unacceptable.

Theres much to like about the app. It uploads seamlessly to your Garmin and you can change the workouts around during the week and run strength workouts in parallel. It is strangely unadaptable however if you're trying to train for an Ultra on a certain date. If you choose the Ultra plans, they run for 16 weeks max, but my race is 6 months away. If you try to create a custom race I can choose the correct date but it maxs out at 50KM, my race is 85km. Effectively I can't use the app for what I bought it for. Even more frustrating when you can see that both the distance and the date are adaptable in different parts of the app, just not together! Frustrating as hell!!

Following the plan, improves your vo2 max, running gets easier and your pace gets quicker. But you have to put in the work. Follow the plan Runna gives you and your running will improve.

It's good for people who crave a little structured and some customization - but for people who have been running for a while i don't see this as that helpful. I wish there were ways to customize this more and make flexible plans

Made an account and now i cant cancel my subscription horrible app

Terrible customer support. I made the mistake of giving the app another go after my initial attempt to access the app resulted in 8 days of back and forth with customer support before my money was refunded. Still waiting for a refund this time after exactly the same issue and no response from customer support for 4 days despite submitting evidence of my subscription.

The app is almost perfect — better than anything else I’ve used. The only thing is that the plan doesn’t adjust if I happen to miss a workout. It would also be great if I could start non-running workouts from the watch.

Great for me as a beginner runner to have access to such a professional plan. I likely would be running too hard and probably injured.