Ruma Reviews 

I bought a Platinum Voyager T2 which a week or so to arrive. Was a bit surprised to discover that the purchase did not include a base however - surely this is an integral part? The website was not explicit on this (it is about a cover), but perhaps that is just my misreading it. What is frustrating is that there is no recommendation for the type of base required (weight requirement etc) that i can see. Moreover, many of the options in the bases section are out of stock for 2 months! And they are nearly the same cost as the parasol. Very poor website / service IMO.

Excellent company really recommended fab chairs love them 5 stars thank you

I sent a photo of noticeable scratchmarks along the bottom side of one of the chairs,but nobody has replied.

The delivery was thrown over my neighbour's garden fence, and the only way I found out about it was emailing Ruma after 10 days to check on the progress of my delivery.

Excellent purpose 👌

Great products, just as described on website, highly recommended. Had a small issue so I spoke to Ross in Customer Services who dealt with my enquiry promptly and efficiently. It’s so nice to speak to someone who genuinely wants to help solve the problem. 10/10 would definitely recommend Ruma.

Beautiful lampshades purchased. Very happy with the delivery and packaging.

Good service. Items as expected

Finally got everything sorted and enjoying the parosol needed it this week

I bought 3 lanterns from Ruma and was very pleased with them. Good quality and performed well. However, the company’s after sales service has proved to be lamentable.
Barely 7 months after I bought the lanterns I had to change the fuel canisters for the first time. One failed to light whatever I did. I contacted Ruma, asking for a repair or replacement. I sent a photograph and proof of purchase and was told the lantern “looked in working order”. Impossible conclusion based purely on a photograph. I told them so and they asked me to “access the internal workings of the lantern”! I had no idea how to do that: tried undoing screws I thought might reveal the internal workings, but no luck. I asked for info about how to access the internal workings. Nothing came back!

They then said they would send me 6 free fuel canisters. A ridiculous offer given that the lantern did not work with a new canister!! Again, I felt I was being fobbed off in the hope I would give up. I had no intention of doing that!

So, they then asked me to re-package the lantern in the original packaging and return it. I bought the lantern in August 2025, how on earth did they think I had the original packaging?! I told them so (another email I had to write taking up my valuable time). I was then told to package in my own packaging and return it. No information of how to do that.

So, very long story short, I felt that Ruma’s after sales rep (Joe) was extremely obstructive and would advise anyone who has a problem with the product after they’ve bought it, to be prepared for a lengthy interaction with the company. But be persistent.

I’ve still not received my lamp base, very disappointed with the delivery set up!

Quality of gift and was delivered on time .

I ordered 2 vases which needed to be the same as they were near to each other in a room. I only received one on delivery. After contacting Ruma via email, I was told that the courier had broken one at the depot and a replacement one would be with me within 3 working days. When the replacement arrived it was a different colour therefore did not match the original. I realise the vase is recycled glass, so this is a possibility. However, after contacting Ruma, and sending images of the difference in colour they explained it was a different batch, but would search their stock to try and find a suitable item. A couple of days later they said they were unable to match the first vase and refunded me the full amount. Excellent job Joe Patterson

40686- I ordered my parasol, cover and base back in March, thinking I would be well prepared for when some decent weather finally arrived in the UK. Fast forward to this bank holiday weekend with its heatwave and I'm still without a functioning parasol. There isn't enough space in this review to go through all of the failures with my order, but to cut a long story short I've now been waiting over a week for a refund so that I can actually buy a base that has all its components and is fit for purpose. Admittedly most of the failures were the fault of their dire delivery company, but to be told by Ruma that they can't refund me until said courier returns the replacement base that they never actually delivered to me is completely unacceptable and a breach of contract under the Consumer Rights Act 2015. I won't be using this company again and would recommend that others avoid it if you don't want to waste 2 months of your life having to chase these people and wait hours for deliveries that never happen.

Beautiful lamp with speedy delivery at a reasonable price - what more could you ask for? It was my first purchase from Ruma and I chose them because they were able to offer a competitive price to other retailers with a faster delivery. The lap itself is everything I’d hoped it would be, really stunning.

Excellent customer service from Ross.

I didn’t get all of my order and I’m still waiting
Update after another two weeks of failed delivery’s they came on Saturday with the wheels to the missing base but still no base.
So ruma failed to communicate with the delivery company.
I received an email today to say they have lost the base. But this has taken over 2weeks to find this out. I have asked for a full refund.

The site is easy to navigate, good quality products at affordable price. Great shopping experience. Definitely recommend Ruma.

I had a very disappointing experience with RUMA. My order was lost, and it took far too long to get the issue sorted out. The delivery process was poor, and customer service was not helpful or efficient in resolving the problem. Overall, the whole experience was frustrating and time-consuming. Based on this experience, I would not recommend RUMA.

I am not sure if the correct product was sent to me. I am waiting on confirmation from customer services.