Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... See more
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Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... See more
Company replied
The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... See more
Company replied
The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... See more
Company details
Information provided by various external sources
Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!
Contact info
Cliffe Avenue, BD17 6PD, Baildon, United Kingdom
- rugtraders.co.uk
2.9
Average
453 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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First Class Company
I really wish I could give 10 stars to this company, they are excellent. I had bought rugs from them before so I knew that the quality would be excellent and that they are delivered quickly. On this occasion there was an issue with the courier and the rugs were not delivered when the tracking indicated. As I could not contact the courier (the website advises to contact the seller) I contacted Rug Traders and the lady I dealt with was excellent. She chased up the courier on my behalf, which meant her having to contact them several times, and she also kept me informed as to what was happening. Glad to say the rugs eventually arrived today. A big thank you to staff at Rug Traders for all their help. I really can't recommend them highly enough.
23 February 2022
Reply from Rug Traders
Thank you for taking the time to leave your review. We will make sure your lovely comments are passed onto the team for you.
Rug Traders sold me a rug they didn’t…
Rug Traders sold me a rug they didn’t have,but did refund my money quickly.
19 February 2022
Reply from Rug Traders
Thank you for your review, we are so sorry about your experience, sometimes technical issues can happen which we can't prevent but our team should have tried to reach out to our suppliers and retail stores to try and provide you with your item, which sometimes doesn't happen if it is a discontinued product with the supplier. We are glad you have received your refund back promptly and our apologies again.
Rug Traders gave me very good service
Rug Traders gave me very good service - theirs was the best price for the Carpet Square I bought and the delivery date was Tuesday, following my ordering it on Saturday morning. It arrived a day late but that was no problem. I am rather disappointed in the carpet itself. Although I like the design very much, it does not not feel as soft and fluffy as the other wool rugs I have. Also, it has an unpleasant smell - still - after a week. I would use Rug traders again but I would want to see the carpet first (somewhere, somehow!) and not buy direct off the Internet.
18 February 2022
Reply from Rug Traders
Thank you for your review. We are sorry that the item arrived a day late and we will pass this information on to our courier company. You can see our products in person but all of our stores are in the North of England, we do however have a return policy so if you would like to discuss that with us please give our offices a call or email mail@rugtraders.co.uk. We are glad though, that you was happy with the service that was provided. Kind Regards, Rug traders.
Not as chunky as they look !
14 February 2022
Reply from Rug Traders
Thank you for your feedback. Our apologies that you were not happy with the quality of your purchase, if you wish to arrange a return, please contact our offices or email mail@rugtraders.co.uk. Thank you.
Reply from Rug Traders
Thank you for your feedback, we are sorry that you feel that your second rug was poorer in quality. If you would like us to have a look at a replacement for you, please would you mind emailing us some photos of the rug to mail@rugtraders.co.uk, we look forward to hearing from you.
Very pleased with purchase
Very pleased with purchase although I did have to keep rug in place with rug tape . It's not as heavy as my old rug and did move but for the price it's OK. Saw the same rug on other sites costing much more
11 February 2022
Reply from Rug Traders
Thank you for taking the time to leave us your feedback.
quality very good but delivered to…
quality very good but delivered to wrong address a few doors away.honest neighbour brought it round.Well pleased with purchase.
10 February 2022
Reply from Rug Traders
Thank you for your review, we will pass this feedback onto our courier.
Great service and rugs amazing
3 February 2022
Reply from Rug Traders
Thank you for taking the time to leave your review, we are glad that you have received a great service and you are happy with your item.
Rug amazing, delivery a little expensive
Great rug at a great price. only reason I didn't give 5 stars was the delivery was so expensive. However, the people who did the delivery were brilliant and kept in touch every step of the way
2 February 2022
Reply from Rug Traders
Thank you so much for your feedback, we will pass on your comments to our relevant department on the delivery charge.
Still waiting for my rug ,ordered a …
Still waiting for my rug ,ordered a week ago, no contact at all from rug traders. My daughter ordered a rug several weeks ago , same story.. no contact from Rug Traders. I appreciate the current situation with covid, but wouldn’t it be nice to be kept informed, everywhere else I have ordered from has done so?
Peter Thurtle
Sheffield
16 January 2022
Unprompted review
Reply from Rug Traders
Dear Peter, thank you for your feedback. My sincere apologies about the lack of communication you had received. I have been looking into this, as I was concerned you may have been overlooked. I have found that there was communication with yourself and I believe there may have been with your daughter also, after an unforeseen circumstance that had caused our usual level of service to drop slightly.
I believe you was given a full refund, but if this is not the case, please would you let us know. Thank you again, Rug traders.
I ordered a rug for a Xmas present, still no rug
I ordered a rug for a Xmas present on 9 Dec and payment was taken with Sagepay. I still have not received the rug, I have contacted rugtraders with their automated form and directly on email and have had no response. Even if this is not a scam, there is a kid with no present and there has been no effort to let me know there would be a delay.
21 Jan - still nothing, despite phone calls (unanswered) and more emails. Now passed to card company and Citizens Advice.
7 January 2022
Unprompted review
Reply from Rug Traders
Thank you for your feedback. Our sincere apologies about this, we have not received anything to our knowledge with circumstances similar to this through our emails. I will pass this feedback onto our web team though just incase there is any issues underlying that we need to deal with. If you have not managed to get anything sorted through your card company and you would like us to try and help you, please email mail@rugtraders.co.uk as this is manned daily and we have been receiving emails ok through this email address. Alternatively, you can give us a telephone call between the hours of 9am to 2pm. Thank you, Rug traders.
Excellent quick service
Excellent quick service. Ordered yesterday and items were delivered today. I ordered for an elderly relative and XDP were fantastic, thank you to Ifraheem who went above and beyond to help in anyway he could.
17 August 2021
Unprompted review
Reply from Rug Traders
Thank you for taking the time to leave you review.
Revised review
Following my earlier review I’d like to add a note of thanks to Gemma at Rug Traders (Ramstrad) who upon reading my comments took it upon herself to go above and beyond to ensure my order was delivered. Thank you Gemma, your assistance was very much appreciated.
I would rate my experience as less than negative if it were possible. It has been nearly a fortnight since Rug Traders took my money, I have tried to telephone (believe it or not to increase the order) on at least half a dozen occasions, each time with the phone just ringing out, and I have emailed both independently of the website and through the ‘contact us’ page but received absolutely no response. This feels like a scam.
I would now like to cancel my order and have my money refunded, although goodness knows how as they’re not there.
10 May 2021
Unprompted review
Reply from Rug Traders
Thank you for taking the time to leave your feedback. We do apologise about your initial experience, but we are very happy that it was rectified in the end for you.
Really happy with my purchase
Really happy with my purchase. My order was here in no time. Very fast and helpful service. Would highley recommend this website.
7 May 2021
Reply from Rug Traders
Thank you for your lovely feedback.
Rug is great
Rug is great, excellent value.
Delivery tracking wasn’t very good, item arrived the day after it was supposed to.
4 May 2021
Reply from Rug Traders
Thank you for taking the time to leave your review. We will pass on your comments on the tracking to our courier company. We are glad you were happy with your item though. Regards, Rug traders
Reply from Rug Traders
Thank you for your review.
Quick delivery very happy with Rugs for…
Quick delivery very happy with Rugs for kitchen would order again soon.
30 April 2021
Reply from Rug Traders
Thank you for your review.
Reply from Rug Traders
Thank you for your review.
Lovely rug great service.
Very fast delivery with tracking. Lovely well made rug nice dark blue shade great size. Not used outside as yet.
29 April 2021
Reply from Rug Traders
Thank you for taking the time to leave your feedback.
Reply from Rug Traders
Thank you for your review, we are glad you are happy with your item.
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