I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more
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See what reviewers are saying
Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more
What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more
Company details
Written by the company
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, United Kingdom
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
4.8
Excellent
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing.
Amazing.
Carpet is just lovely, so thick, soft, comfortable. I love it and big hit with my 3 year old who now runs to it as soon as we get home:)
Deliverly was fast. 2 days. Got the rug with discount for Valentine's day. Couldn't of gone better.
Would of added pictures but cant find option too
19 February 2021
Unprompted review
Reply from Rug Love
Hello Laura, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Excellent Quick Delivery
Excellent customer service, I had lots of emails keeping me up to date with my order, as soon as the item was dispatched i got an email. I wasn’t expecting my rug until 17/02 and it arrived today 16/02 great value for money I will be buying from Rug Love in the future!
16 February 2021
Unprompted review
Reply from Rug Love
Hello T Jenkins, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
We just received our Rug Very Happy…
We just received our Rug Very Happy with it and compared with other rug places. Excellent prices. The customer service is very responsive. They keep you informed by text message which I appreciated very much. Robert who owns the company should be proud of the quality of his Rugs, customer service and delivery. Excellent company and service and will order again without hesitation and will highly recommend to others. Many thanks Rug Love. Keep up the good work. Mr Graham Bland
12 February 2021
Unprompted review
Reply from Rug Love
Hello Gg, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Excellent service which cannot be…
Excellent service which cannot be faulted. Things didn't go entirely to plan with my order (through no fault of their own) but the staff at Rug Love could not have done more to sort things out. They were kind, friendly and couteous throughout. Would highly recommend this firm to anyone
11 February 2021
Unprompted review
Reply from Rug Love
Hello Debbie, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Fantastic service delivered within 3…
Fantastic service delivered within 3 days! Beautiful rug and great customer service. Will most definitely be ordering again.
9 February 2021
Unprompted review
Reply from Rug Love
Hello Kerry, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Reply from Rug Love
Hello Leva, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Will shop here again!
Amazing price for an amazing quality rug and great customer service
19 January 2021
Unprompted review
Reply from Rug Love
Hello Koralie, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Great customer service
Some issues with my order and then delivery but all resolved and the customer service is impeccable. Always a risk ordering from somewhere that doesn't have a phone number but they are very responsive and quick on email. Would absolutely order from them again. Rug is lovely.
15 January 2021
Unprompted review
Reply from Rug Love
Hello Katie, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Excellent everything!
Excellent fast delivery, excellent price and excellent quality. I’ll never buy a rug elsewhere! This looks absolutely beautiful and I will be recommending to all! Thank you RugLove!
14 January 2021
Unprompted review
Reply from Rug Love
Hello Beth, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Customer service is helpful
The overall customer service is very helpful.
However the delivery courier that the company use is appalling. I have been expecting the delivery so many different days now and after contacting the courier myself on two occasions, they advised the delivery address was incomplete which has been updated now on three occasions. Still awaiting delivery and should hopefully arrive today.
12 January 2021
Unprompted review
Reply from Rug Love
Hello Brodie, Thank you so much for taking the time to leave us a 4 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
The rug is absolutely beautiful
The rug is absolutely beautiful. Had so many comments on it already. I’d highly recommend Rug Love as their prices are unbeatable but yet 5* rugs.
23 December 2020
Reply from Rug Love
Hello Jayne, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Faux Cowhide
Rug looks nice.
Over priced for the quality. I noticed the price was increased recently from £109 to £120 in time for a 'sale'.
Wipes clean very easily.
I was thinking of purchasing another rug from here but the customer service is absolutely horrendous. I've sent several enquiries over the past few months and they haven't replied to a single one. I even sent a message on Instagram. If they don't want to assist with a purchase I hate to think how they handle after sale issues.
19 December 2020
Unprompted review
Reply from Rug Love
Hello Carly, I hope you are well. Please accept my apologies for the late response on Trust Pilot. I hope I resolved the issue to your satisfaction. Please do get in touch with me directly the next time you require a rug. Best Wishes, Robert
if you do see this I love this company…
if you do see this I love this company they helped me out so much and gave my rug on time I am very appreciated with the service I had received hope this business gets biggers and becomes the best rug company
16 December 2020
Unprompted review
Reply from Rug Love
Hello Kingamz, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Amazing Customer Service
Although I didn’t get the rug I ordered I have to say Rug Love customer service were excellent! I received a refund quick and easy and they even let me keep the rug as a gesture of goodwill!
15 December 2020
Unprompted review
Reply from Rug Love
Hello KMiah, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Gorgeous rug which will be so versatile…
Gorgeous rug which will be so versatile inside or out-doors.
It was packaged really well and arrived promptly.
13 December 2020
Reply from Rug Love
Hello Sharon, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Fantastic rug
Fantastic rug. Great quality and made to a high standard. Great price and free delivery. The rug has white in it and I did think some of the fabric would come off but it has not so far at all! Great communication and really pleased I found this website!
13 December 2020
Reply from Rug Love
Hello Kerry, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Reply from Rug Love
Hello Joyce, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
We had a problem with our rug regarding…
We had a problem with our rug regarding delivery times. But our issue was quickly resolved and would like to say a big thank you for sorting it out for us. We will be back in the future. Our rug is lovely.
Thanks again guys!
12 December 2020
Reply from Rug Love
Hello Kirsty, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Many thanks
Many thanks for your email.... I am so sorry to hear that you had been unwell...
I really appreciate the time you have taken to reply and your very kind offer.
I will definitely order from you again.
Best regards 😊
29 November 2020
Unprompted review
Reply from Rug Love
Hello Caroline, I hope you are well. I acknowledge your review and fully accept and agree this was the service received, I feel it is important to reply to all reivews good or bad. I was taken very ill last week and as Rug Love is just myself things fell apart at one of the busiest times of year. This is no excuse so please accept my apologies, procedures have now been put in place to ensure this cannot happen again. I would like to reasure you that this experience is not represenative of Rug Love and the result of extraordinary cirumstances. Prior to the negative reviews this week Rug Love has over 120 5 star reviews from the last 6 months that I have worked very hard to maintain. I would never intentionally ignore a customer - There is nothing more important that the customer. As an apology I am sending you this rug free of charge. Again i am sorry for the poor communication received this time. Best Wishes Robert - Owner Rug Love.
Amazing Service and quick delivery
Amazing Service and quick delivery. The rug is gorgeous, would definitely recommend buying from these guys.
27 November 2020
Unprompted review
Reply from Rug Love
Hello Emma, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
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