I have to admit I hesitated - an unknown to me rug coming from Turkey and supported in the UK. But the price was good and the rug was gorgeous. Long story short, ordering was easy, delivery wa... See more
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Review summary
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Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service was excellent and loved my…
The service was excellent and loved my new rug! I would recommend this company and will use them again.
15 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words!
We’re so pleased to hear that you loved your new rug and had a positive experience with our service. Your recommendation truly means a lot to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
I ordered the Pomegranate runner for my…
I ordered the Pomegranate runner for my hallway looking for something vibrant and it is absolutely perfect! I won’t hesitate to order from this company again!
15 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review!
We’re delighted to hear that the Pomegranate runner was exactly what you were looking for and that it brought the vibrant touch you wanted to your hallway. It’s always a pleasure to know our designs find the perfect place in our customers’ homes.
We truly appreciate your kind words and look forward to welcoming you back again.
Warm regards,
Rugette Customer Support Team
This is the first time I have ordered…
This is the first time I have ordered from Rugette. I was not sure what to expect, ordering online. However, I have been extremely impressed with everything about this company. The communication was great, I was kept informed about delivery timing and in fact, received my carpet ahead of schedule. The quality of the rug was far better than I expected and am very happy with it. I most certainly would use Rugette in future and will happily recommend their product and service. Well done!
8 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re especially pleased to hear that your first experience with Rugette exceeded your expectations. Ordering online can sometimes feel uncertain, so it’s great to know that our communication and updates helped make the process smooth and reassuring for you.
It’s also wonderful to hear that the rug quality surpassed what you were expecting and that it arrived even earlier than anticipated. Your kind recommendation and trust truly mean a great deal to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
I am vey happy with my rug- it’s…
I am vey happy with my rug- it’s excellent quality. The customer service team was super helpful when I wanted to make a last minute change to my order. Thanks team!
14 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review!
We’re delighted to hear that you’re so happy with your rug and that it met your expectations in terms of quality. It’s also great to know our team could assist you smoothly with your last-minute change — we’re always here to help wherever we can.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
Rugette Customer Support Team
The selection is great and service is great as well.
The selection is great. There’s something for everyone. So many sizes, even sizes that are hard to find. The shipping is fast and the customer service has been impeccable. I was skeptical to order a rug on line but there no hassle return policy convinced me to go for it.
14 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re delighted to hear that you found our range versatile and that the variety of sizes helped you find exactly what you were looking for. Offering options that are sometimes hard to come by is something we truly focus on, so your feedback means a lot.
It’s also great to know that your experience with our shipping and customer service met your expectations, and that you felt confident ordering with us. We always aim to make the entire process as smooth and reassuring as possible.
Thank you again for your kind words — we hope to welcome you back again in the future.
Warm regards,
Rugette Customer Support Team
I can’t fault the customer support…
I can’t fault the customer support team, they have gone over and above with helping with a return.
There was nothing wrong with the product, I had just changed my mind after receiving the product.
14 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words!
We’re really pleased to hear that you had a positive experience with our customer support team and that they were able to assist you smoothly with your return. We always aim to make the process as straightforward and supportive as possible, even when plans change.
We truly appreciate your feedback and hope to welcome you back again in the future.
Warm regards,
Rugette Customer Support Team
Reply from Rugette
Thank you very much for your kind words!
We’re delighted to hear that you had a great experience with our customer service. Your recommendation truly means a lot to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service. Very happy and will definitely be ordering from here again.
1 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your lovely review!
We’re delighted to hear that you’re so happy with your experience and that our customer service met your expectations. It truly means a lot to us to know you would choose to order from us again.
We look forward to welcoming you back soon.
Warm regards,
Rugette Customer Support Team
Great quality great service
I love how big of a selection they have. The rugs I got were great quality and beautiful. I did need to exchange for a bigger size and their customer service was fast and easy. Will definitely order from them again.
11 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review!
We’re delighted to hear that you loved the selection and were happy with the quality and design of your rugs. It’s also great to know that your size exchange was handled smoothly and made the process easy for you.
Your kind words and support truly mean a lot to us. We look forward to welcoming you back again.
Warm regards,
Rugette Customer Support Team
Excellent service and fast delivery
My order arrived very quickly and the customer service was impeccable throughout. The team were responsive, helpful, and made the whole process completely stress‑free. It’s refreshing to deal with a company that genuinely prioritises its customers. Highly recommended.
2 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re delighted to hear that your order arrived quickly and that you had such a positive experience with our customer service throughout. It’s especially rewarding to know that our team could make the process smooth and stress-free for you.
Your kind words and recommendation truly mean a great deal to us. We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Great Experience
I’m very happy with the rugs I ordered and love that they come in so many different sizes. They also stand behind the 100% refund promise.
8 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review!
We’re delighted to hear that you’re happy with your rugs and that the range of sizes helped you find the perfect fit. It’s also great to know that our refund policy gave you added confidence when ordering.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Broad selection, excellent customer service
The rug we ordered was the perfect size. They had a huge variety of sizes in the washable rugs, a lot of the other companies had far less choice. The rug arrived very quickly and the customer service was amazing, very helpful and quick to respond. Great company to deal with
10 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review!
We’re delighted to hear that you found the perfect size and appreciated the wide variety we offer — it’s something we work hard to provide so every space can be just right. It’s also great to know your order arrived quickly and that our customer service team could support you effectively throughout.
Your kind words truly mean a lot to us. We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent customer service and quick in…
Excellent customer service and quick in their response
10 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review!
We’re delighted to hear that you had a positive experience with our customer service and found our team responsive and helpful.
Your feedback truly means a lot to us, and we look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent choice of rugs
Excellent choice of rugs. I ordered a few as I couldn’t make my mind up and ended up keeping them all! Such good quality, really lovely, soft and washable! Brilliant! Also, their customer service was second to none. One of the rugs got stuck in a delivery warehouse and they arranged a new one to be delivered the next day!
Would definitely recommend and will def be using them again 😊
10 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review!
We’re truly delighted to hear that you loved the rugs so much that you decided to keep them all — that’s one of the nicest compliments we could receive. It’s also great to know that you’re happy with the quality, softness, and practicality of our washable designs.
We’re especially pleased that our team was able to step in quickly when there was an issue during delivery and get everything resolved for you without delay. Providing a smooth and supportive experience is always a top priority for us.
Thank you again for your kind recommendation — it really means a lot. We look forward to welcoming you back again soon.
Warm regards,
Rugette Customer Support Team
Amazing customer service from start to…
Amazing customer service from start to finish. I highly recommend this company… the rugs are beautiful.
10 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience from start to finish and that you’re pleased with your rug. Your kind words and recommendation truly mean a great deal to our team.
Kind regards,
Rugette Customer Support Team
Great and speedy communication
Great and speedy communication with the customer services team, and a lovely rug!
10 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you found our communication quick and helpful, and that you’re pleased with your rug. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
What a wonderful company
What a wonderful company! Fast, reliable and easy to deal with.
The rug arrived quickly and was very good quality. Absolutely beautiful. The colours and detail set this company aside from the other cheaper companies. I'll definitely use them again in the future!
9 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience and found us fast, reliable, and easy to deal with. It’s especially lovely to know that you’re pleased with the quality, colours, and detail of your rug.
Your kind words truly mean a great deal to us, and we’re very happy to hear that you would choose us again in the future.
Kind regards,
Rugette Customer Support Team
Excellent Quality and Outstanding Customer Service
I had a great experience with Rugette. The ordering process was simple, the rug arrived well packaged, and the quality and craftsmanship were very impressive. The design selection is beautiful and unique, with many stylish options to choose from.
Customer service was responsive, professional, and very helpful throughout my experience, which I really appreciated. It’s clear they care about their customers and work hard to ensure satisfaction.
I would definitely recommend Rugette to anyone looking for a stylish, high-quality rug and a company that stands behind its service.
8 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful and detailed review.
We’re delighted to hear that you found the ordering process simple and that your rug arrived well packaged. It’s especially rewarding to know that the quality and craftsmanship met your expectations, and that you enjoyed our range of designs.
We’re also very pleased that our customer service felt responsive, professional, and helpful throughout your experience. Your kind words truly mean a great deal to us.
Thank you again for your recommendation and support — we’re very happy to have you as a customer.
Kind regards,
Rugette Customer Support Team
Highly recommend
Fabulous company. I have ordered 2 rugs from Rugette and they are beautiful. Great quality, great price and great variety. Orders came on time and customer service were extremely helpful. Recommend them to my daughter and she was very happy with her purchase too.
Highly recommend
9 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you’ve ordered multiple rugs and that you’re pleased with their quality, design, and value. It’s especially lovely to know that your daughter also had a positive experience — that truly means a great deal to us.
We’re also very pleased that our customer service team was helpful and that your orders arrived on time.
Your recommendation and support are sincerely appreciated.
Kind regards,
Rugette Customer Support Team
Beautiful, high quality rug. Would recommend.
I bought the very large area rug, Leonie - it's stunning and very good quality. It quickly laid flat, and is of good thickness and texture. I would buy again from this company.
8 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that your Leonie rug made such a great impression and that you’re pleased with its quality, thickness, and texture. It’s also lovely to know that it settled flat quickly and looks stunning in your space.
We truly appreciate your kind words and are very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
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