I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
288 reviews
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This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Ease of opening insurance for my dog…
Ease of opening insurance for my dog and feeling safe that the RSPCA is a reputable company
The price is very good
26 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Very easy to set up,although still…
Very easy to set up,although still waiting to hear if my dog being blind in one,from birth,is considered a pre existing condion.Very good price too
22 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Recently had to take my dog to the vets…
Recently had to take my dog to the vets she had blood tests & scans. I hadn’t been with RSPCA insurance for very long they paid promptly & kept me updated re the claim. Very impressed.
29 May 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
The price was affordable the service is…
The price was affordable the service is great being able to get in touch with someone when I need any advise etc
21 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Easy reliable
It was easy to check the level of insurance I wanted for my dog
Trust this reliable platform for all the good they do for all animals
Price was brilliant and cheaper than previous insurance
27 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
The level of cover for our dog 🐕 Luna…
The level of cover for our dog 🐕 Luna was very good plus the price was a fair amount.
21 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
When I was looking online for pet…
When I was looking online for pet insurance RSPCA came up with the best quote i would recommend RSPCA to my family and friends
7 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Pet Insurance
Very pleased with purchase. Had many quotes but RSPCA came out best. Thankyou
18 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
I have always supported the RSPCA and…
I have always supported the RSPCA and wanted Yana to be covered by them
18 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
policy exclusions
I have just taken out a policy for my dog effective a few days ago. I set it up nearly 4 weeks and sent all of her medical history in 3 weeks ago. The policy is now active, and I still do not know what exclusions will apply; they tell me it is still 3 days away from knowing. I dont think a policy should start without knowing what i have paid for espacially when 3 weeks notice has been given of a full medical history
17 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for leaving a review! And thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Tried and trusted company with fair…
Tried and trusted company with fair pricing policy
11 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Lots of exclusions from cover after insurance started
Insurance was very easy to set up online & price good. However, after the insurance started and my first direct debit went out, I received a notification via the portal that numerous conditions had been excluded from my dog’s cover, which I think is very sharp practice. Too late to cancel but very disappointing as I’ve always been a huge supporter of the RSPCA.
21 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for leaving a review! And thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Friendly informative information fast…
Friendly informative information fast detailed answers good prices explained in detailed
6 August 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
Great company to use.
There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you
27 January 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
All ok do far I have just set up…
All ok do far I have just set up insurance for my little Cavapoo. All seems ok so far but, time will tell how it all works out.
27 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
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