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RSPCA Pet Insurance (UK) Reviews 

202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praised the excellent service, highlighting the easy online process and direct communication with vets, which simplified matters during difficult periods. Many noted that claims were handled promptly, professionally, and without quibbling, often resulting in quick payments. The pricing was also frequently considered reasonable, providing good cover at an affordable monthly cost. However, some customers were dissatisfied with claims, citing rejections, significant delays, and poor communication from support teams. A few also mentioned unexpected and substantial premium increases upon renewal, raising concerns about long-term affordability.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many finding the prices competitive, reasonable, and... See more

Service

Reviewers highlight positive aspects of service, often describing it as seamless, straightforward, and... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting seamless and... See more

User experience

Customers report positive experiences with the user experience, finding the process straightforward and easy... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied


Company details

  1. Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.4

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(202)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service,

Excellent service,
Unfortunately my pet was poorly and had to make a claim, absolutely seamless claims process.
Funds were refunded very quickly

24 March 2026
Rated 4 out of 5 stars

Easy to set up

Easy to set up and cheapest on the market. The only downside is having to set up a direct debit rather than a one-off payment by debit card as with all the other providers.

21 July 2026
Rated 1 out of 5 stars

Don't recommend RSPCA pet insurance

Had taken out £7000 lifetime pet insurance which apparently covered dental illness my dog has never had the best teeth but after we rescued her she always went for 6 monthly check ups at vets she went in for routine dental work where they found she had dental illness put in a claim and was rejected so wouldn't recommend RSPCA pet insurance

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good value insurance

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted to insure my 12 year old dog without pricing him out of being insured .
Not like my previous insurer who hiked the premium so much after being with them for 5 years they basically said we're not interested any longer because we know we'll have to pay out which they didn't for 5 years prior.
Not impressed and I'll name them Waggle.
I'm really happy I found RSPCA pet insurance .

29 June 2026
Rated 1 out of 5 stars

My policy is up for renewal

My policy is up for renewal with the rspca I might add on the 18th, after hanging on the phone for one hour 32 minutes I gave up, the call centre is a disaster area continually transferring you to different people, and then the long wait starts again, they can't even get the contact number right on their invite to renew email, it's an unobtainable number! Save to say I gave up, horrendous customer service

15 July 2026
Unprompted review

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