This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
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Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Taylors Lane, B69 2BN, Oldbury, United Kingdom
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Replied to 100% of negative reviews
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Rattan affect patio set looks great on arrival however the plastic has sagged in the centre due to the sunny weather. Hopefully it will return when cools down. Other than that very happy . Service was excellent missing a cushion and they sent a replacement in couple of days. Thanks Georgina.
I've had Royal Craft wicker garden furniture for many years and it's brilliant quality.
Ordering was effortless online and delivery was very quick. The delivery men were very friendly and arrived when expected.
Overall another great experience from Royalcraft.
We recently purchased a wentworth table and six chairs upon delivery the table was damaged,the back up service from the company and Georgina libra was exemplary,the speed in which the table was replaced was amazing other company’s should take a leaf out of there book to royal craft the customer is king ,I would highly recommend them
Terrible service
Half my order did not arrive even though I’ve paid in full, have phoned constantly but on one seems to want to help, just getting palmed off with we will look into it and then I don’t hear anything back. Very frustrating and feel like I’ve waisted my money and been ripped off!!!
This is a review of a Royalcraft Padstowe 2 seater bistro set.
I recently bought this set mostly for the table as existing blue metal chairs were still in good condition.
When you fold the bistro chairs it is really hard to avoid trapping your fingers. There was a warning in the box but the design is awful. Also carrying them folded is hard as the metal slats are so angular.
The table is fine but the chairs are going straight into metal recycling rubbish.
Excellent delivery service with regular communication and updates. The product was a good price, well-packaged and of good quality.
Good price, quick delivery & great communication
Won't be opening the boxes/constructing for another couple of months but hoping will be easy to construct & good quality 🙏
One of the chairs was delivered broken. I tried reaching the company through their website, but got no return.
The final product was good in the end but you need quite a few tools and materials to make this, read the manual in ADVANCE to know what you need! Also, it did not take my DIY friend and I 4-6 hours to build this...more like 10-12 hours. We built this in January so we lost light and had to leave it half way which is not recommended but luckily no windy night so it stayed put for us to continue the next day. Be prepared to deal with many, MANY self tapping screws and bolts that don't seem to ever reduce in numbers.
Excellent service, delivery arrived quickly and on time. Unfortunately we had two damaged chairs so contacted customer services with photos and videos who immediately said they would send out two replacements. No quibbling, no arguing, excellent service. Replacements and arrived and all is good 👍👍
Quick delivery and just has described. Easy to put together. Thanks
Great price and quick delivery with good communication.
Delivery was very prompt. Brilliant service from the 2 delivery guys. They really went the extra mile and very helpful.
Phoned with request for another canopy for our gazebo. Nothing too much trouble. Arrived very promptly
Very simple to order
High quality product
Delivery service very good
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