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Royalcraft Reviews 

1,138
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent value of the products, often noting their stylish appearance and sturdy construction. People frequently highlight the exceptionally fast and efficient delivery service, with items arriving promptly. Reviewers also commend the outstanding customer service and communication, appreciating helpful delivery teams who keep them well-informed. However, some customers experienced initial issues, such as receiving damaged items or finding parts missing from their orders. A few other people also noted concerns about product quality degradation over time, like discolouration, or specific delivery execution problems, including wrong items or incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as stylish, well-built, and good... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality,... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent communication... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more

Company replied

Rated 5 out of 5 stars

We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more

Company replied

Rated 5 out of 5 stars

The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop

Written by the company

Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,138)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived as expected

Arrived as expected. Quality of furniture good. Easy to assemble. Hopefully it will last as long as the previous set

13 June 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 4 out of 5 stars

Delivery arrived early and they very…

Delivery arrived early and they very helpfully agreed to carry the parcels to the summerhouse.

5 June 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 4 out of 5 stars

Stylish garden furniture

Stylish garden furniture delivered quickly.
Some construction required, most of which was clearly shown how to do in the diagrams. There were a few fixings that didn't quite line up, so they had to go in on an angle.
Pleased with our purchase.

29 May 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars

Great parasol at a great price.

Easy ordering process.
Good communication re:order updates and delivery (including tracking).
Great quality parasol at this price point.
Will definitely consider Royalcraft for future purchases.

29 May 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 4 out of 5 stars

every thing was ok the item the packing…

every thing was ok the item the packing of the item the item itself . thankyou.

29 May 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars

The online ordering process and…

The online ordering process and delivery of the parasol was straight forward and on time.

29 May 2025
Royalcraft logo

Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars

On time thanks

29 May 2025
Royalcraft logo

Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars
Royalcraft logo

Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars

Great product and great delivery

The delivery went very smoothly and quickly and we are really pleased with the product. My wife at first straight away loved the chairs but was a bit bothered about the table top being too bright but she has been won over and loves it now after she put a small piece of pottery at its centre.

29 May 2025
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Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 5 out of 5 stars

Roma garden furniture

We've recently taken delivery of the Roma lounge set, matching sun loungers and bistro set. I'm delighted with the furniture, it's beautifully made and looks amazing in our garden. I love that there is such a variety of furniture in the Roma collection. Highly recommend !

29 May 2025
Royalcraft logo

Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 3 out of 5 stars

A little disappointing compared to previous purchases

I ordered the Napoli Companion Set, which arrived on time and was easy to assemble. However, there was small damage to one of the backrest panels, which was disappointing. Also, some parts of the wood were not sanded down as well as on the two previous pieces of furniture I purchased - it is rough to the touch.

29 May 2025
Rated 5 out of 5 stars

Efficient and timely delivery.

Efficient and timely delivery.

23 May 2025
Royalcraft logo

Reply from Royalcraft

Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.

Rated 1 out of 5 stars

RETURNS PROCESS AWFUL

Product was lovely just not to my taste but an absolutely awful company to deal with if you need to return. To arrange a collection took 3 phone calls multiple emails and texts. Payment for collection also challenging felt like I was the customer service team. It took 20 DAYS FOR A REFUND from collection. For context that’s 17 wokring days. I would never order from them again.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Garden Furniture Covers

Cannot believe that you spend thousands of pounds on a patio set, and Royalcraft have stopped selling covers for them, told by customer services to try to get one online.
Purchased one before from Royalcraft, and it fits like a glove, impossible to find the same fit online

15 May 2025
Unprompted review

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