Banner for Royalcraft

Royalcraft Reviews 

1,143
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality and excellent value of the products, often highlighting their comfort and stylish appearance. Many people appreciate the fast and efficient delivery service, noting that items arrived promptly, well-packaged, and with good communication from drivers. Reviewers also praise the straightforward ordering process and the helpfulness of the service team, contributing to a positive overall experience. However, some customers also noted receiving items with missing parts, incorrect components, or minor damage upon arrival. A few other people also felt that product descriptions could be more accurate, mentioning unexpected finishes or missing features like parasol holes. Additionally, some reviewers experienced issues with product durability, such as discoloration or breakage, after a few months of use.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of the... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the high quality, durability,... See more

Service

People report positive experiences with service, with many customers describing it as excellent and faultless... See more

Order

Customers consistently note positive experiences with order, highlighting the simplicity and ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more

Company replied

Rated 5 out of 5 stars

I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... See more

Company replied

Rated 5 out of 5 stars

The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop

Written by the company

Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,143)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Only lasts 2 years

Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.

21 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!
Reporting to trading standards!
I recently purchased a metal shed for £300, spent hours trying to put it together only to find that the metal base does not have screw holes for the back panels! Instructions are useless, saying to use parts that are not in the box or even on the parts list on the instruction manual!! I tried lining up the panels in the right order and then the opposite order and still can not screw in the panels as the holes do not exist! Which means I would have to drill in pilot holes myself! I used my heavy duty tarpaulin that was being used to keep garden tools dry, to put under the shed and now all our garden tools etc have been soaked and are not protected after cutting the tarpaulin to fit the shed base! Costing me more money and time! I sent an email on Saturday and heard nothing back apart from a request for a review! So hear it is! Please do not use ROYALCRAFT.CO.UK
I will report them to trading standards as I have spent £300 on a shed that can not be put together without voiding the warranty, also the cost of a heavy duty tarpaulin and cost of garden tools to replace.
Unbelievable!

5 September 2024
Rated 5 out of 5 stars

Quality product, great price.

Bought Luna 8 outdoor furniture set in the sale. The discount was genuine (multiple other vendors still at full price) and very good at just under 50% off. Delivery was one time and delivery company were excellent. Produc quality is excellent - exactly as in the pictures and description. Am very pleased. Will have to see how it lasts...

28 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look