This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more
Company replied
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more
Company replied
Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service! Speedy delivery & really good price for a really good quality item
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were happy with the speedy delivery and felt you received great value for a quality product.
Feedback like this really does mean a lot to our team.
We hope you enjoy your new purchase for many years to come, and we look forward to welcoming you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Very good helpful
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a review — we really appreciate it!
We're pleased to hear you found us helpful, and we hope to welcome you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Garden chairs
Very pleased with my chairs. Delivered on time and received a call 40mins prior to drop off. Would recommend
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're pleased with your new chairs and that the delivery went smoothly, with our team keeping you informed ahead of arrival.
Thank you once again for choosing Royalcraft. We hope your new chairs bring you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Roma corner sofa
Roma corner sofa. Delivered really quickly and is a lovely set. Took 2 hours to build and tricky in places definitely a 2 man job but worth the wait. Table had a few mark and a dent but customer service came back to me straight away and sent another table to replace. Great service. Look forward to the sun making an appearance now to use it!
7 April 2026
Reply from Royalcraft
Thank you so much for your feedback!
We're thrilled to hear that you're enjoying your Roma corner sofa and that the quick delivery met your expectations. We're also sorry to hear about the marks and dent on the original table, but we're delighted that our customer service team were able to resolve this quickly for you with a replacement.
We hope you have many wonderful moments enjoying your new set in the garden.
Bistro table
Kept upto date on the delivery, friendly delivery service men and excellent bistro set, easy to put the table together, very comfortable.
31 March 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were kept well informed throughout the delivery process and that our delivery team made such a positive impression. It's also wonderful to know that you're enjoying your new bistro set, and that you found the table easy to assemble and comfortable to use.
Thank you once again for choosing Royalcraft. We hope your bistro set brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Thank you for your lovely feedback!
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Ordering was easy on the website
Ordering was easy on the website. I was kept informed with updates on delivery but the very best thing was that there is an option to add What3words for the location of my house. The delivery men were excellent at keeping in touch. A first class service from start to finish. Thank you
23 March 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you found the ordering process easy and that you were kept well informed every step of the way. It's also great to know that the What3words option came in handy for your delivery.
Thank you once again for choosing Royalcraft, and we hope you enjoy your new furniture for many seasons to come.
Kind regards,
Royalcraft Client Relations team.
Great product with very quick delivery
Great product with very quick delivery, it came very well packaged and was easy to put together. The end result was a very sturdy and well made good looking piece of furniture. So much better than I thought. Would recommend without hesitation.👍
23 March 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
My experience with Royalcraft was…
My experience with Royalcraft was perfect. It was easy to choose and buy my furniture on-line. Delivery was less than a week. The delivery team called me to let me know they were an our away and then 10 minutes after the delivery I was called to ask if the packaging and delivery had been to my satisfaction (it could not have been better). My furniture was easy to put together and I am now enjoying it on my patio. Thank you.
25 March 2026
Reply from Royalcraft
Thank you so much for taking the time to share such a lovely and detailed review!
We're absolutely thrilled to hear that your experience with us was a perfect one from start to finish and we hope you enjoy your new furniture,
If you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Cant praise this company enough
Cant praise this company enough. Exccelent service all through!!
23 March 2026
Reply from Royalcraft
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our service. We'll ensure your feedback is passed along to the rest of our team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Very quick delivery and great furniture
Very quick delivery and good communication on delivery time. Furniture is lovely and very solid
Only suggestion would be to offer an installation and removal of packaging as it took all day to put together and we now have a car full of cardboard
23 March 2026
Reply from Royalcraft
Thank you for your kind feedback.
We’re delighted to hear that you’re pleased with the quality of the furniture and that the delivery and communication met your expectations.
We also appreciate your suggestion regarding installation and packaging removal. This is a service we hope to offer in the future, and your feedback is invaluable in helping us improve our overall customer experience.
We hope you enjoy your new furniture, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
The delivery was excellent that’s all I…
The delivery was excellent that’s all I can say
23 March 2026
Reply from Royalcraft
Thank you so much for your positive review, we’re really pleased to hear that you were happy with the delivery service.
We hope you enjoy your new item!
Kind regards,
Royalcraft Customer Care Team
Order processed well
Order processed well, delivery was good but on opening the box both of the patio chairs were damaged.
18 March 2026
Reply from Royalcraft
Thank you for your feedback.
We’re pleased to hear that your order and delivery experience went well, but we’re very sorry to learn that both patio chairs arrived damaged.
This is certainly not the standard we aim to provide. Please contact our customer service team with your order details and photos of the damage, and we’ll be happy to resolve this for you as quickly as possible.
We apologise for the inconvenience caused and look forward to putting this right.
Kind regards,
Royalcraft Client Relations team.
Great delivery guys and great product!
18 March 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product. We’ll be sure to pass your comments on to our delivery team as well.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Roma 4 seater rope dining set outdoors
We bought this same product via Wayfair but still royalcraft as badge on chair. I was very disappointed to discover we had to treat this brand new furniture before use when it clearly says on item specifications that it is treated. It came with several, bottles of nail polish type oil with a small brush to treat the whole wood on this product and when you think it costs over a thousand pounds I was very very disappointed. My husband put it together when I was at work and broke up the boxes
otherwise it would have been sent right back. The quality is nice but to treat it on receipt of it…..really
18 March 2026
Unprompted review
Reply from Royalcraft
Thank you for your feedback, and please accept our apologies for any confusion caused.
The care requirements for this particular set are outlined within the assembly instructions provided with the product. As the furniture features a PU-coated finish, this offers added protection however it does require occasional top-ups and treating with a hardwood furniture oil once or twice a year (typically spring and autumn).
We would be happy to provide the care and maintenance guidance for your specific set and explain the process to ensure everything is clear and easy to follow.
Please do get in touch with our customer service team at info@royalcraft.co.uk, and we’ll be happy to assist further.
Kind regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
Kind Regards,
Royalcraft Client Relations team.
Great delivery time and a fair price but a little dissapointed.
Great delivery time and a fair price.
This is the second purchase of a Royalcraft parasol which was made based on previous quality and service, however the quality isn't as good and im dissapointed with there not being a securing clip on the main arm, there was on the previous product, is this a manufacturing fault or a design oversight...either way it's dissapointing!!
I will be more discerning with my next purchase.
16 February 2026
Reply from Royalcraft
Thank you for your feedback on the parasol, we take your feedback very seriously and I will ensure it is passed onto the relevant team. We want to clarify that the missing securing clip is due to a new design change. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind regards,
Royalcraft Client Relations team
GOOD QUALITY PRODUCT GOOD PRICE
ORDERED A GARDEN BENCH
DELIVERED IN A FEW DAYS
LOOKS AN EXCELENT PRODUCT AT A GOOD PRICE
HAVEN'T ASSEMBLED IT YET BUT LOOKS EASY
23 February 2026
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review, we’re thrilled to hear you had a great experience with us.
We hope you enjoy your new bench!
Kind regards,
Royalcraft Client Relations team
Fantastic communication and super quick…
Fantastic communication and super quick delivery. Would definitely use Royalcraft again.
16 February 2026
Unprompted review
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent communication by everyone.
Excellent communication by everyone.
Delivery communication excellent
Delivery excellent
11 February 2026
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
We hope you enjoy your new chairs!
Kind Regards,
Royalcraft Client Relations team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.