This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
Company replied
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Review summary
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Reviews shaping this summary
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
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We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more
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The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more
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Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent customer service !!!
Contacted Royalcraft on two occasions to enquire about their products.
Both enquiries were responded to straight away.
Such a breath of fresh air in this day and age.
Would definitely recommend this company for their customer service.
27 January 2026
Unprompted review
Reply from Royalcraft
We truly appreciate you taking the time to share your experience and we’re thrilled to hear that you had such a positive experience with our customer service team during your inquires.
If you ever have more questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Royalcraft Client Relations team
Fantastic products and prompt contact…
Fantastic products and prompt contact to make a delivery at a time which suited us.
28 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review and kind words about the delivery process, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Great customer care.
Purchased garden furniture early summer, had some concerns about how it had shown signs of weathering during the summer, when I informed the Royal craft care team they could not have dealt with it any better. I believe Tia and Lib (apologies if spelling of names is incorrect) handled my issue and resolved it quickly and efficiently to my total satisfaction. As a result would have no problems re-ordering again, many thanks.
10 December 2025
Unprompted review
Reply from Royalcraft
Dear Customer,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Tia and Lydia were able to resolve your concerns quickly and to your satisfaction, your kind words mean a lot to us and we’ll be sure to pass them along. We hope you enjoy your furniture, and if you need anything else please don’t hesitate to reach out!
Kind Regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words about our customer service team, we will ensure this is passed on. We hope you enjoy your new item!
Kind Regards,
Royalcraft Client Relations team.
Pleased with the quality of two chairs…
Pleased with the quality of two chairs purchased.Great delivery too, arrived within the notified time slot delivered by two pleasnt, helpful young men.
26 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your positive review and kind words about the delivery team, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new chairs!
Kind Regards,
Royalcraft Client Relations team.
Quick response to queries
Quick response to queries. Excellent product, well packaged, easy to put together
28 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
This company gave excellent service…
This company gave excellent service from the initial order to delivery keeping me informed along the way when delivery could be expected. This is the second order I have placed with them and I love this product it looks expensive and is great quality.
21 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new item!
Kind Regards,
Royalcraft Client Relations team.
Could not fault your service
Could not fault your service. Everything was spot on from ordering to delivery.
4 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Easy to order.
Easy to order, fast delivery. Arrived in good condition and product of excellent quality. I am very pleased with my purchase. I would recommend Royal craft.
5 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Excellent customer service
Your communication with me was excellent and the product was perfect. Thank you
5 November 2025
Reply from Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent Quality and Value for Money
I looked at Royalcraft's website because I was looking for some dining chairs to match a Kettler glass topped dining table for which I had no chairs. Royalcraft customer services even sent me images of what they thought might match my furniture, after I sent them a request with some images of my own. They went above and beyond to assist me and I did order a pair of dining chairs which arrived yesterday and were really excellent quality for the price and a very good match. I have now ordered two more chairs. So I would highly recommend Royalcraft for their excellent customer service and quality products at a good price. The chairs arrived in a very large box and were well protected. There was some assembly to do in that I had to attach the legs, but that was very straightforward.
21 October 2025
Unprompted review
Reply from Royalcraft
Thank you so much for your wonderful review! We are so glad we were able to assist you in finding the perfect dining chairs to complement your table and we’re thrilled to hear that the images we provided helped you make your decision.
We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Experience was good overall.
Experience was good overall.
From buying to delivery, the only downside was having to put the 16 chair legs on.
17 October 2025
Reply from Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind Regards,
Royalcraft Client Relations team.
Quality product and Fab service
Quality product and Fab service, couple of things missing in the original delivery and after a quick call the items were sent within 48hrs.
22 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Fast and friendly service
Fast and friendly service. We order the out side furniture on the Wednesday. Itcwas delivered on the Saturday.
28 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The companies customer care team are…
The companies customer care team are brilliant. The issues i had with my items were resolved so quickly and the warehouse manager and staff also deserve a big pat on the back. I cannot fault the company.
26 August 2025
Reply from Royalcraft
Dear Chris, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
very well made chairs
29 August 2025
Reply from Royalcraft
Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
Reply from Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The quality of the item is very good…
The quality of the item is very good and price quite reasonable,will be looking on their site for other items shortly.
27 August 2025
Reply from Royalcraft
Dear Clive, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Fantastic service .
21 August 2025
Reply from Royalcraft
Dear Angie, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
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