This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
Company replied
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Review summary
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I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more
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The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more
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Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good website photos of the…
Good website photos of the furniture...very competitive prices...good quality items and prompt delivery..very impressed with communication of delivery time.
18 May 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I made an enquiry if they would sell me…
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set.
I had a lovely email back say they would check stock.
All was good with stock levels, forwarded my details, received a pro-forma invoice which I paid.
Within three days my new cushions arrived.
Can only describe my experience as FANTASTIC!!
A very happy customer. Bob S
21 May 2026
Unprompted review
Reply from Royalcraft
Thank you so much for your wonderful review, Bob!
We're absolutely delighted to hear that you had such a fantastic experience from start to finish. It's great to know the process was smooth and that your new cushions arrived so promptly. We'll be sure to pass your kind words on to the team — it's always lovely to hear when we've been able to help!
We hope you enjoy your refreshed bistro set and look forward to welcoming you back in the future!
Kind regards,
Royalcraft Client Relations Team
Beautifully finished & craftsmanship!
Beautifully finished & craftsmanship!! Love it and very much value for money.
18 May 2026
Reply from Royalcraft
Thank you so much for your lovely review!
We're delighted to hear that you're happy with the craftsmanship and finish, and that you feel you've got great value for money.
We hope you enjoy your new purchase!
Kind regards,
Royalcraft Client Relations Team
Will definitely buy again from Royal
The web site was very easy to use and i think well thought through.
Was able to bring down choice to a couple, but really we had fallen in for the eden night chair and round teak table, we have always liked that and the leg configuration.
Delivery date was very well communicated, and well delivered.
Extremely well packaged.
The furniture not made in China fir a change, is lovely, the quality of the teak wood is excellent.
The seats are so comfortable, yes we are using a back cushion. But I can see many night spent at this table with friends.
Assembly is a piece of cake, good instructions and good information on taking care of the furniture, so i will be buying some teak oil.
Oh i haven’t mentioned the price, I have not seen anything of this quality in the high street for under £1,400 or online for £1,100.
So for £899 we are so happy
18 May 2026
Reply from Royalcraft
Thank you for taking the time to leave such a detailed review!
We're thrilled to hear that you found the website easy to navigate, and it's great to know that the delivery communication and packaging met your expectations.
We hope you enjoy your beautiful new furniture for many years to come!
Kind regards,
Royalcraft Client Relations Team
Fabulous service
Fabulous service! Very fast delivery
products are exactly as expected. Very pleased 😊
11 May 2026
Reply from Royalcraft
Thank you so much for your fabulous review!
We're delighted to hear that your delivery was speedy and that the products were exactly as expected. It's always wonderful to receive such positive feedback.
We hope you enjoy your new purchase and look forward to welcoming you back soon!
Kind regards,
Royalcraft Client Relations Team
Great products, super quick delivery and easy to assemble
Purchased 2 items from Royalcraft, a 645L garden storage box and a delux firepit dining set. Both items were delivered very quickly, I purchased one item via M&S and the other from Royalcraft website, both items were delivered together which was great. I will warn you that the items that were delivered are very large and a couple of them, namely the 2 seater and corner sofas would not fit through the front door, these had to go straight into the garden this was not an issue for myself. The items came with full instructions and assembly of the storage box was easy, it did take 2 people, the sofa didn’t really take any putting together as such and the table only required some assembly, again great instructions and easy to do. The products are excellent and look to be of very good quality, we have only had the items for about a month but so far so good. I did have an issue with a scratch on a piece of glass on the table and customer services dealt with this matter very promptly and a replacement piece was issued to me. I would like to add that while I was looking for items there are regular offers on the Royalcraft website so if you are looking to purchase an item and are in no rush maybe wait to see if you can get one of these offers.
20 April 2026
Reply from Royalcraft
Thank you so much for such a detailed review!
We're absolutely thrilled to hear that you're happy with both the garden storage box and the deluxe firepit dining set, and great to know the delivery process ran smoothly across both channels.
We're also pleased to hear the assembly instructions were clear and easy to follow, and we're glad our customer service team were able to resolve the glass issue promptly — we always aim to get things sorted as quickly as possible.
We hope you continue to enjoy your new furniture!
Kind regards,
Royalcraft Client Relations Team
Great customer service and super fast…
Great customer service and super fast delivery. Thank you so much.
27 April 2026
Reply from Royalcraft
Thank you so much for your wonderful review!
We're delighted to hear you're happy with both the service and delivery speed. It's always lovely to receive such kind feedback.
We hope you enjoy your new furniture!
Kind regards,
Royalcraft Client Relations team.
Wrong product delivered
Wrong product delivered. Ordered two wooden dining chairs got two metal garden chairs. Tried to contact the delivery driver and was ignored
30 April 2026
Reply from Royalcraft
Thank you for getting in touch and we are truly sorry to hear about this.
Please contact our customer services team on info@royalcraft.co.uk with your order details so we can resolve this for you.
Kind regards,
Royalcraft Client Relations team.
Quick & easy to order
20 April 2026
Reply from Royalcraft
Thank you for your review!.
We're glad to hear you found the ordering process quick and easy, we hope you love your new furniture!
Kind regards,
Royalcraft Client Relations team.
Lovely garden furniture
Lovely garden furniture, delivery was on time and the drivers were great
23 April 2026
Reply from Royalcraft
Thank you so much for your lovely review!
We're so pleased to hear that you're happy with your garden furniture and that the delivery went smoothly. We'll be sure to pass your kind words on to the delivery team.
We hope you enjoy your new furniture!
Kind regards,
Royalcraft Client Relations team.
Great experience and not 10-12 week…
Great experience and not 10-12 week delivery that many other online furniture retailers offer.
30 April 2026
Unprompted review
Excellent service from making the order…
Excellent service from making the order to the delivery everything was so easy and will definitely be ordering more furniture from this company
27 April 2026
Reply from Royalcraft
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a positive experience from start to finish. It's great to know the ordering and delivery process was smooth and hassle-free.
We look forward to welcoming you back!
Kind regards,
Royalcraft Client Relations team.
Garden furniture arrived yesterday…
Garden furniture arrived yesterday great quality, very stylish and for a change decent instructions for assembly
So far absolutely delighted with my purchase
29 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're so pleased with your new garden furniture and that the quality and style have hit the mark. It's also great to know that the assembly instructions were clear and helpful.
Thank you once again for choosing Royalcraft. We hope your new furniture brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Lovely outdoor furniture
Lovely outdoor furniture. Comfortable, well made and good value. Ordering was easy and quick delivery. Chairs came ready assembled which is why I chose them. Unfortunately one of the cushions was faulty but I contacted Royalcraft and they have arranged for a replacement. Good customer service.
14 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're happy with your new outdoor furniture and that you found the ordering and delivery process quick and easy. We're sorry to hear that one of the cushions arrived faulty, but we're really pleased our customer service team were able to arrange a replacement for you promptly.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
I recently purchased both garden and…
I recently purchased both garden and indoor furniture from this company, and I couldn’t be more impressed. Their outdoor range is already exceptional—beautifully designed, durable, and clearly built to last—but their new indoor collection is just as stunning.
The quality of the materials and craftsmanship really stands out, with every piece feeling thoughtfully made and stylish without compromising on comfort. It’s rare to find a company that can transition so seamlessly from outdoor to indoor furniture, but they’ve absolutely nailed it.
Customer service was also fantastic—friendly, helpful, and genuinely passionate about their products. Delivery was smooth and on time, and everything arrived in perfect condition.
If you’re looking to elevate both your garden and your home interior with high-quality, stylish furniture, I would highly recommend this company. A well-deserved 5 stars!
21 April 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us a review, we're truly grateful for your kind words!
We're absolutely delighted to hear that you've been so impressed with both our outdoor range and our new indoor collection. It's wonderful to know that the quality, craftsmanship, and design have lived up to your expectations. We'll also be sure to pass your lovely feedback on to our customer service and delivery teams, who will be thrilled to hear it.
Thank you once again for your recommendation and for choosing us!
Kind regards,
Royalcraft Client Relations team.
I bought a Maris 4 seater garden…
I bought a Maris 4 seater garden furniture set as a housewarming gift for my daughter, it was easy to build and high-quality.
Delivery and instructions was smooth. Looking to buy another set for us at Home
22 April 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your daughter's new Maris 4 seater set was easy to build and that you were impressed with the quality. It's also great to know that the delivery and instructions made the whole process a smooth one.
We're thrilled that you're considering another set for your own home, and we'd be more than happy to help if you have any questions when you're ready to order.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
High-quality beautiful garden furniture
I stumbled across this set after seeing it on an influencer’s page and honestly, the photos don’t do it justice, it’s even more beautiful in person. I went for the high stool bar set and I am absolutely falling in love with it.
From the moment it arrived I could see why it caught my eye. The quality is impressive and it looks incredibly stylish in my garden. The bar height is perfect for entertaining, it gives the whole space a chic, grown-up feel that I wasn’t expecting from garden furniture.
It’s become my favourite spot to sit with a morning coffee or evening drink. If you’re on the fence, just go for it, you won’t be disappointed.
1 March 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a wonderful review!
It's lovely to know that the quality and style have made such a positive impression, and that it's already become your favourite spot for morning coffees and evening drinks. We completely agree that bar-height furniture brings something really special to outdoor entertaining, and there's nothing better than hearing how it's transformed your garden!
Thank you once again for your kind words, we really do appreciate it.
Kind regards,
Royalcraft Client Relations team.
Excellent
Excellent service, very quick delivery, well packaged. Better by far than M&S who won’t deliver to Isle of Wight, despite having a store here,
9 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a great review!
We're delighted to hear that you were happy with our service, the quick delivery, and the secure packaging.
Thank you once again for choosing Royalcraft — we hope you enjoy your new purchase!
Kind regards,
Royalcraft Client Relations team.
Amazing service
Amazing service! Speedy delivery & really good price for a really good quality item
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were happy with the speedy delivery and felt you received great value for a quality product.
Feedback like this really does mean a lot to our team.
We hope you enjoy your new purchase for many years to come, and we look forward to welcoming you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Very good helpful
7 April 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a review — we really appreciate it!
We're pleased to hear you found us helpful, and we hope to welcome you back again in the future.
Kind regards,
Royalcraft Client Relations team.
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