Rover.com | Pet Sitting Reviews 

35,959
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(35,959)

6,538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use the app and book

Easy to use the app and book. Many options for sitters to review and choose who works best for you and your needs. Have used for 3 separate bookings and after each I was happy with the experience my dogs had that it was a no brainer to use the app again.

9 October 2026
Rated 5 out of 5 stars

I like Rover!

I like the way Rover is set up. Very good safety controls; good communication. Easy app to use.

7 October 2026
Rated 5 out of 5 stars

Longtime user that LOVES Rover

We found Rover when we needed a doggy day care for our 11 week old puppy several years ago. Now that pup is 3 years old, and after using rover for dog boarding and doggy daycare a LOT of the years - its my go to apply. Probably for life. The app is easy, the payment is clear, its just a great service.

8 October 2026
Rated 3 out of 5 stars

The rover person did a great job

The rover person did a great job, your pricing is bit high.

8 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Paul, thank you for your feedback. Sitters on Rover have the unique ability to set their own rates for their services. If you would like assistance finding a sitter that fits the needs of your pets as well as your budget, our Rover Support team would be happy to help. You can reach them at 888-453-7889 . -Ryan

Rated 5 out of 5 stars

Rover is a great app!

Rover matched me with the most wonderful dog-sitter who stayed in my house and took care of my two dogs. I received regular communications and I had a great vacation knowing everything was good at home.

8 October 2026
Rated 5 out of 5 stars

Rover can be trusted anywhere

I have always had a good experience with rover. I can always trust that the people on their site really love dogs and will take care of mine. I mainly use them when traveling so I need something I can go to when I need a sitter or a dog walker

8 October 2026
Rated 5 out of 5 stars

My experience with Rover:

My experience with Rover:
Great experience
Would I use Rover again:
Yes
Would I recommend Rover to family and friends:
Yes
Rover was very helpful in my search for a pet sitter.
Easy to follow the process to find a sitter.
Quick response from Sitters I chose to sit with my pet.
Once sitter was chosen Rover was there to provide and protect my information.
I will be using Rover again very soon.

8 October 2026
Rated 1 out of 5 stars

a total joke

a total joke, got ripped off by one of their sitters, they assured me they would look into the matter and get my money refunded. they did not. The sitter allowed small children to play with my dog unattended. Dangerous! The sitter made promises she did not fulfil like being there to look after my dog! um...what! this is supposed to be a pet sitting app. The people that run this app do not care one bit about the quality of service or lack of service is more accurate provided by the sitters they host.

7 September 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi there, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Ryan

Rated 2 out of 5 stars

First and last time using Rover.com

This was my first experience with rover.com and my pup came back with an eye infection, disheveled, and crusty. The apartment was dark and the sitter wasn’t very talkative at drop off. I felt like the reviews didn’t match the experience. I wasn’t told that my dog would be exposed to other dogs until I reported the infection. I will never use Rover.con again.

8 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Jackie, we're sorry to hear that this was your experience, and we hope your pup is recovering ok. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Ryan

Rated 5 out of 5 stars

My experience with Rover was excellent

My experience with Rover was excellent! I was able to find wonderful, caring sitters for Niko, who stayed with Neel, Krish, and Geetika for an entire month. Rover makes it easy to connect with trusted pet sitters, communicate throughout the stay, and stay connected with your pet even when you're apart. I really appreciate the convenience, communication, and peace of mind that Rover provides.

8 October 2026
Rated 5 out of 5 stars

A great pet-care resource

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and food area all tidy and clean.

8 October 2026
Rated 1 out of 5 stars

Sitters do not care about your pets or…

Sitters do not care about your pets or your instructions. They will cancel on you and then you’ll have to make arrangements while you’re 3 hours away on vacation hoping that someone will help you. Not worth the stress, I don’t recommend. I would find trusted people and friends in your circle and pay them, you’d save a lot of money and time.

8 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Kayli, we're sorry to hear that this was your experience. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. Our 24/7 Rover Support team is always available at 888-453-7889 if something comes up during the stay and you need a hand. -Ryan

Rated 5 out of 5 stars

User friendly, peace of mind

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily without sharing a personal phone number. Both times we used the app, we were able to schedule a meet and with our sitter a couple of weeks prior to our scheduled absence, which again helped to reduce stress for both us and our pet. The daily check-in alerts and pics are a great way to stay connected and feel reassured that our furry family member is happy and safe. Being able to rate each sitter and read reviews on the app also provides peace of mind for future reservations.

8 October 2026

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